FarmaSave Reviews 

307,414
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Farmaco da banco non disponibile in farmacia e non prenotabile. Da loro l' ho acquistato con un click

Rated 5 out of 5 stars

This website is quite reliable and a good option for people looking to buy products at cheaper prices. They often have promotions and discounts, with a wide variety of products available. The ordering... See more

Rated 1 out of 5 stars

The purchased item was not delivered and the provided tracking number is not in the system I placed an order on your website on May 15 (order F420575), with express courier delivery to Finland. Tod... See more

Company replied

Rated 5 out of 5 stars

Honestly my experience was a positive one. There was not much communication about when my order might be arriving. It was cash on delivery. It seemed to take a long time but everything arrived in goo... See more

Company details

  1. Online Pharmacy

Written by the company

Farmasave è una farmacia online che prende vita dalla visione innovatrice di tre generazioni di farmacisti esperti nel settore. La mission aziendale è sfruttare e applicare online l'expertise maturata in store, supportando e guidando gli utenti web nell'acquisto del giusto prodotto, proprio come in farmacia. L’ampio catalogo online presenta una selezione di prodotti che spazia dal generico farmaco da banco agli alimenti per esigenze particolari ed è presente uno spazio dedicato agli integratori alimentari. Con un catalogo di oltre 50.000 prodotti, Farmasave è pronta a rispondere a qualsiasi tipo di bisogno, offrendo una selezione di articoli a prezzi scontati. Grazie ad innumerevoli offerte e promozioni puoi acquistare farmaci da banco online comodamente da casa tua sfruttando tutti i vantaggi della nostra farmacia online. Pochi e semplici passaggi ti consentiranno di effettuare acquisti in modo rapido e sicuro.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

307K reviews

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4.4

All reviews

(307,414)

87,463 reviews in the last 12 months

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Rated 5 out of 5 stars

Best service ever

Highly appreciate the service that you provide and everything us perfect and the customer care officers are extra level helpful and accurate… highly recommended your site for anyone those who looking online shopping

24 August 2026
Rated 1 out of 5 stars

Very disappointing experience with the…

Very disappointing experience with the way a product complaint was handled. I reported the issue just one day after delivery: four CODEX capsules had powder leaking out and, given their condition, I did not consider them suitable to take and disposed of them.
What followed was a lengthy exchange of emails. I was initially asked to provide photographs or, “even better”, a video while removing a capsule from the blister. This is hardly practical, since there is no way of knowing in advance which capsule, if any, will show the same problem again. The pharmacy acknowledged that it is impossible to provide photographs retroactively of something that has already occurred. At the same time, however, they made photographic or physical evidence a condition for proceeding with the complaint. When I specifically asked which legal provision required such evidence in order to pursue a claim under the legal guarantee, no specific provision was provided. In the end, despite the problem having been reported only one day after delivery, the pharmacy simply stated that it would not proceed with the complaint without photographs or the four affected capsules. After numerous emails, no constructive solution was offered. I found the approach rigid and not particularly customer-friendly. This resulted in a disproportionately lengthy exchange over four capsules from a single package instead of a simple and reasonable solution.
From an online pharmacy of this apparent size and standing, I would have expected a much more straightforward and solution-oriented approach. Based on this experience, I would not order from them again. Update following the pharmacy's response: The pharmacy was already aware that the four affected capsules had been disposed of and had itself acknowledged in our email correspondence that retrospective photographic documentation is impossible. Its public invitation to provide the photographs “if possible” therefore does not address the issue described in this review. The pharmacy now states for the first time that its “Terms and Conditions” require photographs. During our previous correspondence, despite my explicit request for the basis of this requirement, no such provision was identified. I would therefore appreciate the exact clause being specified. A reference to the Terms and Conditions in general does not identify the provision on which this requirement is said to be based.

17 August 2026
Unprompted review
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Reply from FarmaSave

Gentile Cliente,
ci dispiace leggere quanto da lei segnalato.
Come indicato nei nostri Termini e Condizioni, eventuali segnalazioni relative al prodotto devono essere corredate da fotografie, necessarie per poter effettuare le dovute verifiche.
In assenza di materiale fotografico, purtroppo, non ci è possibile accertare eventuali difformità o anomalie relative al prodotto e, di conseguenza, non sarà possibile procedere con un’adeguata verifica della segnalazione.
La invitiamo pertanto, qualora possibile, a fornirci le fotografie richieste, così da consentirci di effettuare tutti gli opportuni controlli.

Cordiali saluti.

Rated 1 out of 5 stars

you didn't gave me the correct order of…

you didn't gave me the correct order of the shampoo and the customer service in email is nearly non existent, such sh** service

6 August 2026
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Reply from FarmaSave

Gentile Cliente,
confermiamo che l’articolo da lei ricevuto corrisponde a quello ordinato.
Come indicato nei nostri Termini e Condizioni, le immagini presenti sul sito hanno uno scopo puramente illustrativo e il confezionamento dell’articolo può pertanto differire da quello mostrato nelle immagini.
Desideriamo tuttavia precisare che la descrizione del prodotto corrisponde esattamente alle caratteristiche dell’articolo da lei ricevuto.
Restiamo a disposizione per qualsiasi ulteriore chiarimento.
Cordiali saluti

Rated 5 out of 5 stars

Esperienza estremamente positiva

Esperienza estremamente positiva: Fast delivery, responsive customer service (a big thank to Anastasia), competitive prices, products exactly as described and free delivery by meeting a reasonable threshold.

22 July 2026
Unprompted review
Rated 2 out of 5 stars

The shipping and everything was good

The shipping and everything was good. But i ordered an eyeliner and it was dry when i opened it. So i had to threw it away without using it. But the other products were good.

17 July 2026
FarmaSave logo

Reply from FarmaSave

Gentile cliente, ci dispiace per quanto da lei comunicato.
Ci teniamo però a precisare che, in qualità di rivenditori, non siamo direttamente responsabili di eventuali difetti di produzione dei prodotti.
Per eventuali acquisti futuri, le consigliamo di non cestinare il prodotto qualora riscontrasse un'anomalia, ma di contattare il nostro Servizio Clienti. In questo modo potremo effettuare le opportune verifiche e individuare la soluzione più adeguata nel minor tempo possibile.
Rimaniamo sempre a disposizione per qualsiasi necessità.
Cordiali saluti.

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