electronic4you Reviews 

I am very disappointed with the way electronic4you handled my warranty claim for a Mova V50 Ultra Complete (€749).
I sent the robot to electronic4you in clean and well-maintained condition for a warranty repair. According to the official service report, the repair was completed and the case was closed on July 9, 2026.
However, when I contacted electronic4you for a status update on July 14, I was told that they could only wait for the technician and that the repair was still taking longer. This information was clearly inconsistent with the official service report, which showed that the repair had already been completed five days earlier.
The robot was subsequently shipped back to me without any prior notification. When I received and opened the package, I was shocked by its condition. The robot and packaging were heavily covered in dust and dirt, and the original protective film on the device had been torn during the service process. I documented the condition with photographs.
I then sent electronic4you a formal written complaint, including photographic evidence, on August 4, 2026. I have still not received an adequate response.
The technical defect may have been repaired, but the way the entire warranty process was handled — particularly the lack of transparent communication and the condition in which my €749 device was returned — was extremely disappointing.
I have therefore escalated the matter to the relevant consumer protection authorities in Austria and the European Consumer Centre.
Based on my experience, I cannot recommend electronic4you if you expect reliable communication and professional after-sales service.
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I would like to add the following: what Electronic4you states below is simply not true, so I kindly ask users not to fall for it. They have all the correspondence they need, and if necessary, they could easily find me by my name and surname, which are listed in this review.
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Electronic4you continues to actively mislead the public. In public, they posted a generic response to this review, claiming they "cannot verify the case without order details." However, when I emailed their support directly with a screenshot of this public statement, asking for an explanation, their agent "Ajsa" replied with the following shocking words:"kakor je napisano v textu. Ne vem kaj točno ni jasno?" (As written in the text. I don't know what exactly is not clear?)This is their official, cynical response to a customer who received a filthy and damaged €749 device. They have my full name, the exact invoice name, and the entire email history in their system, yet they choose to play games and insult my intelligence instead of resolving the issue. The case has now been fully escalated to the Austrian Consumer Protection Association (Arbeiterkammer) and the European Consumer Centre (ECC). Avoid this shop at all costs if you value professional compliance and basic human respect.

Fast shipping and great prices.
Order received in two working days.

Extremely bad costumer service. Next to nothing. No response. Buying from other compagnies is strongly recommended!!!!!

I ordered a 100 Euro electric drill; it was apparently "posted" to me, but it never arrived.

electronic4you did research on the post, but due to my "Drop-off authorization," electronic4you takes no responsibility, leaving me with a paid product I never received. The horror scenario of online shopping.

Great experience overall. The customer service were helpful and professional and the ordering was smooth. My product arrived quickly and was well packaged. Would Definitely shop here again

Terrible customer service.
Woman on the phone was abusive a was shouting at me and then hang up. She did not want to give her name. I am a customer and bought goods from them which that failed to deliver as they did not write my contact details.

My best online shop experience with fastest delivery ever. Everything perfect. Thank you.

I am beyond disappointed with my experience. I ordered an expensive item over a month ago, and it was lost by the shipping company. Despite this, the company has kept my money and refused to provide a refund.

The customer service is, quite literally, the worst I have ever encountered. I have spent over a month trying to resolve this, only to be met with total incompetence. To make matters worse, the staff actually hung up the phone on me and are now refusing to take my calls.

This level of unprofessional behavior is shocking. Since they refuse to communicate or return my funds, I am now forced to escalate this to the EU Consumer Protection Service.

Do not buy from this company. They will take your money, lose your package, and then block you from getting help. Avoid them at all costs.

I returned an item and saw via the tracking information that it had arrived back at the company. As I did not receive any update, I reached out to customer service myself and was informed that the item was no longer in stock and that a refund would be processed.
It has now been over a week and I still haven’t received my money.
This process has been slow, frustrating, and a waste of time. I would not recommend dealing with their customer service.

From online to order to pickup less than one hour

Bought filter bags made of cloth 70L capacity for a industrial vacuum. They were advertised as having a black plastic lid on them for a sturdier fit on the inside of the vacuum. They sent me bags with cheap cardboard adapter holes which is a IDENTICAL product from Aliexpress that is also cheaper there.
Due to their scam attempt i had to pay the shipping back. The electronic4you store can be described in 3 words: charlatans, irresponsible and shameless.
Never buying from them again.
My warm recommendation for everyone is to look for other shops.

Ordered a microwave and it came with a mismatched plate. Customer support hasn't replied for over two weeks as of today.

Order Dyson V15 Detect™ Absolute on 19.08 at end of day. It arrive at 22.08, original package and great price. payed 541€, almost 150-250€ chipper then all shop. 5*

Ordered Apple studio display friday evening and it arrived in Croatia at my adress tuesday morning, free delivery. Price was better thean any other place in Europe. Recommand

Price for the item was far more cheaper than anywhere else in Croatia.
When writing to them, I got polite and quick answers- somethings very rare in Croatia!
Great seller, amazing customer service.
Thank you.

Before my purchase I asked if I could claim back the VAT because I was traveling to Europe as a Tourist, this was confirmed. After my purchase it was denied and I was told since the amount is small it's not worth it for them. Well Amazon does care about their customers and let them decide if it is worth it or not. With this customer service and attitude: I will not buy here again and do not recommend this shop.

Friendly service on pickup!

excellent prices, quick delivery