Eden.co.uk Reviews 

7,615
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 1,970 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally fast delivery service and note that browsing and ordering items through the clear online platform is entirely simple and straightforward. Reviewers are also consistently very happy with the beautiful products, excellent selections, and the courteous care provided throughout their purchasing journey. However, some reviewers were not happy with unexpected shipping and delivery delays caused by external couriers handling the final stage of transport. A few other people also felt that items occasionally arrived with minor damages or needed more sturdy protective packaging to prevent issues.

What people talk about most

Delivery service

Customers report widespread satisfaction with the delivery service, often highlighting prompt dispatch and... See more

Product

Reviewers highlight positive aspects of product quality, describing items as beautiful, well-described, and... See more

Order

Clients share positive opinions on order, highlighting that the website is clear and the ordering process is... See more

Service

Customers consistently note positive experiences with service, highlighting efficient processes and fast... See more

Quality

People report positive experiences with quality, expressing overall satisfaction and delight with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we had not paid for 1st class delivery, our purchase arrived the next day. We were very impressed. We have never experienced this before. Well done for your speedy dispatch

Company replied

Rated 5 out of 5 stars

Easy to connect with. Great selection of various Bibles. Even explaining font text size (8pt) & it's millimeter size comparison. Now I know font sizing which is crucial for those of poor sight. Over... See more

Company replied

Rated 5 out of 5 stars

Ordered a mug for my husband for Fathers Day which looked fine but leaked when used for the first time. A hairline crack could be seen after using hot water to make coffee. Contacted customer service... See more

Company replied

Rated 5 out of 5 stars

I had a problem with the delivery of my order, it disappeared into the ether known as In-Post. I contacted Eden, explaining the situation and they really went above and beyond by re-issuing my order,... See more

Company replied


Company details

  1. Christian Book Store

Written by the company

Eden.co.uk your one-stop-shop for Christian resources.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(7,615)

1,842 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick service

I ordered two books for my holiday.
The person on the phone was very helpful and the books arrived quicker than expected

27 August 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Pauline,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Great customer service and good…

Great customer service and good communication God bless you all

27 August 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Missohemaa ,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Delivery very prompt

26 August 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Diane,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 1 out of 5 stars

I ordered this item on 26 August and…

I ordered this item on 26 August and paid a delivery charge and was told it would be delivered between 28 August and 1 September and I have still not received it. I wouksexpect the delivery charge to be refunded.

26 August 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Mary,
Thanks for your order and for leaving a review.
We’re sorry to hear there was a delivery delay with your order. 
We really appreciate your feedback as it helps us improve.
Rich - Eden Customer Service Team

Rated 4 out of 5 stars

Fast delivery fair price

Fast delivery fair price

26 August 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Alan,
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Impressed when first using

Delivery quick as promised - not used before but a colleague recommended - presentation, product and packaging all good.

26 August 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi David,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Came really fast .Lectionary

Came really fast .
Company was Eden

26 August 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Suzanne,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Great service as always!

Great service as always!
Ordering is easy and the books came in plenty of time to post to a little girl for her birthday present. I recommend Eden as a trustworthy source of reasonably priced Christian books.

26 August 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Janet,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Eden customer service were excellent

Eden customer service were excellent, we had an issue with our voucher and they sorted it out straight away. We had a small issue with an item and they sorted it out straight away. Well done Eden and thank you.

18 August 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Rebecca,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Excellent service

Very prompt service. Great choice. Excellent

25 August 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi S Sloan,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

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