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DriveTime Car Sales Reviews 

28,947
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 3,517 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and welcoming attitude, making the experience pleasant. Many people highlight the smooth, efficient, and quick process, often describing it as the easiest car purchase they've made. Reviewers appreciate that sales representatives listened to their needs and provided thorough explanations. However, some customers also noted dissatisfaction with vehicles, citing issues like undisclosed prior damage or mechanical problems appearing shortly after purchase. These included concerns about missing or non-functional parts, poor tire condition, and vehicles not running properly soon after purchase. A few people also felt post-sale customer service was unhelpful when addressing these issues, sometimes being dismissive or difficult to reach.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, kindness, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of the... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the car buying process as... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction with their purchases,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting great, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone was super helpful, don’t remember managers name, but he was great. Joe our sales person, listened to what we were looking for and helped us find the right car. Our 3rd time purchasing fr... See more

Rated 5 out of 5 stars

I like how my approved amount down and monthly was true from the website. When I came in the day after verification of my income and personal info, I didn't get a surprise that my financial obligation... See more

Rated 5 out of 5 stars

I had a great experience finding a car with DriveTime in Pensacola, Florida. Jeremiah H. was a fairly new salesman but I appreciated how thorough he was with explaining each car and their features. He... See more

Rated 5 out of 5 stars

We first had the MOSTTT amazing customer service. Our sales lady Anna was absolutely amazing. She was patient, very, very informative, and made us feel like she cared about our experience. We wer... See more


Company details

  1. Used Car Dealer
  2. Auto Market
  3. Car Dealer
  4. Car Finance and Loan Company

About DriveTime Car Sales

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

Promotion box for DriveTime Car Sales

Discover DriveTime

Shop every car with your personalized terms!

4.5

Excellent

TrustScore 4.5 out of 5

29K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(28,947)

3,529 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Emily was awesome

Emily was awesome. I was feeling so defeated and she remained calm while I was on 100.... She kept reassuring me that she was not trying to force me into something that I wouldn't be happy in, and low and behold the PERFECT car came in. The same exact car that I had in 2021, but in 2025. Thank you Emily for your sweet personality and patience.

21 July 2026
Rated 5 out of 5 stars

No hassle experience whatsoever

No hassle experience whatsoever, it said I was approved online and when I got there I really was, the salesman was the best ever...so polite and helpful, very knowledgeable and gave 110% helping me purchase the car but was never pushy at anytime ! Highly recommend !

20 July 2026
Rated 5 out of 5 stars

Austin was amazing

Austin was amazing ! He really listened to me and assisted me in finding the perfect vehicle

21 July 2026
DriveTime Car Sales logo

Reply from DriveTime Car Sales

Thank you so much for your kind words, Maria. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Great Experience

Lashana D. was great from start to finish, she was very professional and polite. I would highly recommend her and Drive Time

21 July 2026
Unprompted review
DriveTime Car Sales logo

Reply from DriveTime Car Sales

Thank you so much for your kind words, Julie. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Thank you Omar

Thank you Omar - I am so happy with my new car. You are the best!! This is my 3rd car with you all and its always been such a great experience.

21 July 2026
Unprompted review
Rated 2 out of 5 stars

I purchased a vehicle from the…

I purchased a vehicle from the dealership in West Ashle October 18, 2025, and after about 2 and a half months the engine light came on and had to get it serviced. Not even a month later issues again and the truck was down February 23 - May 18 2026 due to not having enough funds for repair and none of my issues were covered under warranty. Now 2 months later this week July 20, 2026 I was informed that there was more major repairs now needing to be done and warranty does not cover again. I need help.

18 October 2025
Unprompted review
DriveTime Car Sales logo

Reply from DriveTime Car Sales

Thank you for leaving your review, Charles. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Rated 5 out of 5 stars

I would recommend Drivetime to anyone

I would recommend Drivetime to anyone! I was helped by Jubert and he was fantastic in every way. I am driving off the lot with a wonderful vehicle because of him. If you need a vehicle quick, simple, and easy then this is the place for you.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

Went there with an appointment to see a particular car, appointment was made Saturday morning and the appointment was Monday. The car was gone. Then the manager tells me I needed a co-signer by the way she was rude. So I call someone send a Lyft to get them there and she said she had to have a license, which she never said and was still very rude. Needless to say I wasted time and money I would not recommend going to the one in Winterville, Nc until they find new management because the customer service was horrible. There is now way you shouldn’t tell someone everything they need to know beforehand

20 July 2026
Unprompted review
DriveTime Car Sales logo

Reply from DriveTime Car Sales

Thank you for providing us with your feedback regarding your experience with our Winterville location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.

Rated 5 out of 5 stars

My new car

I worked with Juwan Simpson and he was thorough and patient.

16 July 2026
DriveTime Car Sales logo

Reply from DriveTime Car Sales

Hello Tralaina Davis, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!

DriveTime Customer Relations

Rated 5 out of 5 stars

Travis Smith At you West Palm Beach…

Travis Smith At your West Palm Beach Dealership, Was Excellent in meeting my Purchase need. Very Informative and Knowledgeable of the vehicle I was interested in. Made my experience with Drive Time a memorable one. I would definitely refer friends and family

17 July 2026
Rated 5 out of 5 stars

From the time I walked in I was greeted…

From the time I walked in I was greeted and felt welcomed. I knew who I wanted to speak with and he was there on the spot! William @ Stone Mountain was the BEST! He was very welcoming, professional and helped me throughout my purchase! He answered any and all of my questions on top of us having conversations about life. His coworkers also greeted me on the spot even though I did my process with him! The whole environment was good and I appreciate the whole process and recommend anyone near or not that far to visit that branch in Stone Mountain! I drove from Athens (hour and half commute) but it was well worth it. Thankyou William for being a gentleman and having an amazing spirit! Brandi P.

20 July 2026

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