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DriveTime Car Sales Reviews 

28,947
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 3,517 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and welcoming attitude, making the experience pleasant. Many people highlight the smooth, efficient, and quick process, often describing it as the easiest car purchase they've made. Reviewers appreciate that sales representatives listened to their needs and provided thorough explanations. However, some customers also noted dissatisfaction with vehicles, citing issues like undisclosed prior damage or mechanical problems appearing shortly after purchase. These included concerns about missing or non-functional parts, poor tire condition, and vehicles not running properly soon after purchase. A few people also felt post-sale customer service was unhelpful when addressing these issues, sometimes being dismissive or difficult to reach.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, kindness, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of the... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the car buying process as... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction with their purchases,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting great, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone was super helpful, don’t remember managers name, but he was great. Joe our sales person, listened to what we were looking for and helped us find the right car. Our 3rd time purchasing fr... See more

Rated 5 out of 5 stars

I like how my approved amount down and monthly was true from the website. When I came in the day after verification of my income and personal info, I didn't get a surprise that my financial obligation... See more

Rated 5 out of 5 stars

I had a great experience finding a car with DriveTime in Pensacola, Florida. Jeremiah H. was a fairly new salesman but I appreciated how thorough he was with explaining each car and their features. He... See more

Rated 5 out of 5 stars

We first had the MOSTTT amazing customer service. Our sales lady Anna was absolutely amazing. She was patient, very, very informative, and made us feel like she cared about our experience. We wer... See more


Company details

  1. Used Car Dealer
  2. Auto Market
  3. Car Dealer
  4. Car Finance and Loan Company

About DriveTime Car Sales

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

Promotion box for DriveTime Car Sales

Discover DriveTime

Shop every car with your personalized terms!

4.5

Excellent

TrustScore 4.5 out of 5

29K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(28,947)

3,529 reviews in the last 12 months

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Rated 5 out of 5 stars

Lashana was great to work with

16 July 2026
Unprompted review
DriveTime Car Sales logo

Reply from DriveTime Car Sales

Thank you so much for your kind words, Chandra. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

I like how my approved amount down and…

I like how my approved amount down and monthly was true from the website. When I came in the day after verification of my income and personal info, I didn't get a surprise that my financial obligation was changed to be able to make a purchase. Adjusting to a different vehicle was seamless as well. Your salesperson deals with it all and it's not a back and forth with the financial team. Was nice that the protections, like GAP and Warranty (plus Lojack)were all included in the approval.

16 July 2026
Rated 5 out of 5 stars

Pleasant experience with Debbie.

I enjoyed the time at Drivetime. Debbie was a very good sales agent. I came there on Saturday and I wind up purchasing a vehicle on Tuesday.

16 July 2026
DriveTime Car Sales logo

Reply from DriveTime Car Sales

Thank you so much for your kind words, Cassandra. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

Thank you,

DriveTime Customer Relations

Rated 1 out of 5 stars

I feel like I was rushed out and ac…

I feel like I was rushed out and ac doesn’t work in the vehicle

15 July 2026
DriveTime Car Sales logo

Reply from DriveTime Car Sales

Thank you for providing us with your feedback regarding your experience with our Owings Mills location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.

Rated 5 out of 5 stars

Best experience ever

OZZY was very friendly and fun, he was very helpful ,and made my car buying experience great 👍 thank you

15 July 2026
DriveTime Car Sales logo

Reply from DriveTime Car Sales

Thank you so much for your kind words, Lisa. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Setting up an appointment to test drive…

Setting up an appointment to test drive a car online was so easy. I was almost immediately contacted to confirm, and they had the car ready for me upon arrival. Tyler was so kind and helpful. He provided all the essential information regarding the car I wanted to purchase and talked me through the financing procedure. It made purchasing a car feel like a walk in a park. The whole office and those working were welcoming and helpful.

14 July 2026
Unprompted review
Rated 2 out of 5 stars

Get a second car and have the same…

Get a second car and have the same problem a lot of smoke coming from the exhaust pipe yes two cars in 2 weeks get a 3rd and have a battery terminal problem.

15 July 2026
DriveTime Car Sales logo

Reply from DriveTime Car Sales

Thank you for leaving your review. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Rated 5 out of 5 stars

Alberto Aquilar was awesome

Alberto Aquilar was awesome! He took great care of us! Great customer service!
He was patient with all the questions my husband and I asked. Thank you Alberto for our great car! We needed it immediately and the company did not waste time! The process was easy. I recommend DriveTime!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Five-Star Experience at DriveTime!

I had an outstanding experience at DriveTime! I recently purchased a 2022 Nissan Altima, and the entire process was smooth, stress-free, and enjoyable. My sales representative, Terrill, was absolutely amazing! He was professional, knowledgeable, patient, and genuinely cared about helping me find the right vehicle. He answered all of my questions, made sure I was comfortable every step of the way, and never made me feel pressured.

14 July 2026
Rated 2 out of 5 stars

Yolanda Rodrigues was awesome ..But

Yolanda Rodrigues was awesome .I'm amending my review .After a few days and actually getting under the vehicle .I discovered the trunk had been in a fender bender that was not disclosed. This is on the right rear passenger side the side that had been discloses and fix was the left drivers rear. I know I missed it upon on inspection but it was not disclosed .You can see the bumper has been bent up and in .I know it was my bad for not seeing it but I didn't want to get on the hot asphalt and look under the car .Should have been disclosed.period

13 July 2026
DriveTime Car Sales logo

Reply from DriveTime Car Sales

Thank you for leaving your review, Jimmy Stevens. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Rated 1 out of 5 stars

I purchase a vehicle on June 3 2026 as…

I purchase a vehicle on June 3 2026 as of today car not running,they refused (Shay )to give me a loaner or put me in another vehicle they know they sold me a lemon 30days and July 14 2026 no car .but they want car payment really? I would not recommend anyone here or any location of there's.L.Cummings

13 July 2026
Unprompted review
DriveTime Car Sales logo

Reply from DriveTime Car Sales

Thank you for leaving your review, Linda. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Rated 5 out of 5 stars

Friendly salesmen

Mario was super friendly and helpful, got me in a car same day

13 July 2026
Unprompted review
DriveTime Car Sales logo

Reply from DriveTime Car Sales

Hello Stephen Johnson, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!

DriveTime Customer Relations

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