My son had a head injury whilst skiing in Manigod near La Clusaz in France. He was taken to the medical centre in Manigod and was treated by Dr Sophie CLAUDE. She was incredibly helpful, understanding... See more
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Great app. Easy to use and you can even get Reminders of your appointments. Can assist family and friends too;)
We scheduled a video appointment and opened the waiting room early because we were so worried about my husband's health, a positive COVID test. After a while we got a message that the practitioner wo... See more
Company replied
No support service to patients (France). In my case to solve the issue of uploading a prescription from my doctor. Phone number : no-one to answer, just an automated machine leading you back to the st... See more
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Company details
Written by the company
Doctolib est un service de gestion de santé en ligne pour les patients et un logiciel de gestion d'agenda pour les professionnels de santé. Merci d'évaluer ici ces deux services fournis par Doctolib, non les professionnels de santé que vous consultez. La notation des professionnels de santé est non déontologique et Doctolib y est opposé.
Contact info
54 quai Charles Pasqua, 92110, Levallois-Perret, France
- www.doctolib.fr
3.2
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great app
Great app. Easy to use and you can even get Reminders of your appointments. Can assist family and friends too;)
5 September 2026
Unprompted review
Everything is smooth for English…
Everything is smooth for English speaker, it make my life lot of easier with my broken French skill.
3 September 2026
Unprompted review
Reply from Doctolib France
Thank you so much for this kind review. We're truly glad Doctolib helps make things smoother while you're settling into life in France. Take good care !
The Doctolib Team
Deceptive company that pretends to care…
Deceptive company that pretends to care about personal data, but do not hesitate to exploit them afterwards for "the greater good".
12 July 2026
Unprompted review
Operation qui ma domage , la sante . .
Apre une Operation catastrofique de clinique saint george nice , en 2018 , Je suis opere de 7 fois sur la colone vertebrale .
4 June 2026
Unprompted review
Excellent medical care
My son had a head injury whilst skiing in Manigod near La Clusaz in France. He was taken to the medical centre in Manigod and was treated by Dr Sophie CLAUDE. She was incredibly helpful, understanding and reassuring She also booked a taxi to take us back to our hotel in La Crusaz and personally brought all our skis back to our hotel in the evening. Her service was exemplary and I cannot thank her enough. She was just what we needed at a very stressful time. Her English was good too!
8 March 2026
Unprompted review
Reply from Doctolib France
Hello,
Thank you so much for your positive feedback ! We wish your son a speedy recovery.
The Doctolib Team
I have had an amazing experience with…
I have had an amazing experience with Doctolib Fr. I had a bit of a mental breakdown and ended up in the UK and EU for about half a year. While in Paris I found an amazing Psychiatrist and an even more amazing therapist. The Doc met with med reviewed my stateside scripts and gave me what was needed. My therapist, the most amazing person I’ve ever met, Mrs Ariane Chassagnette worked with me for months. When she cleared me to return to the states, I did. She has done more than help me. She saved me. I still see her once a week via zoom and I cannot wait until I get to take my son Back to Paris so he can meet the Dr that saved us. I cannot thank Doctolib enough for what they’ve done. It’s an amazing service and in my experience they connect you with the most experienced and caring providers.
5 March 2025
Unprompted review
Reply from Doctolib France
Bonjour,
Merci infiniment pour ce témoignage très touchant et pour la confiance que vous accordez à Doctolib.
Nous sommes profondément heureux de lire que la plateforme a pu jouer un rôle positif durant une période aussi délicate de votre vie, et qu’elle vous ait permis de rencontrer des professionnels de santé à l’écoute, engagés et bienveillants. Savoir que ces mises en relation ont contribué à votre accompagnement et à votre rétablissement donne pleinement du sens à notre mission.
Doctolib a pour vocation de faciliter l’accès aux soins et de mettre en relation patients et praticiens, en laissant à ces derniers la liberté et la responsabilité de leur pratique. Votre retour illustre parfaitement l’importance de cette relation humaine, au-delà de l’outil.
Nous vous souhaitons le meilleur pour la suite et vous remercions sincèrement d’avoir pris le temps de partager votre expérience.
L’équipe Doctolib
Reply from Doctolib France
Bonjour,
Nous vous remercions d’avoir pris de temps de nous partager cette expérience positive.
L’équipe Doctolib
A very helpful and easy to use app for healthcare
This app has allowed me to find quickly a reliable gp and different specialists and labs in locations that are convenient to me and to book directly my appointments as well as facilitating the sharing of relevant medical information and test results with my gp. I can keep easily track of my medical appointments and my healthcare. I highly recommend it to other expats.
6 December 2025
Unprompted review
Reply from Doctolib France
Bonjour,
Un immense merci pour ce témoignage détaillé qui nous fait très plaisir !
Nous sommes ravis de savoir que Doctolib facilite votre parcours de soins, de la prise de rendez-vous au partage des résultats, et qu'elle est un soutien pour vous en tant qu'expatriée. C'est exactement notre mission. Merci de votre confiance !
L’équipe Doctolib
Doctolib is great
Doctolib is great, it removes the interaction with the receptionist, it is easy to use and gives good reminders
1 December 2025
Unprompted review
Reply from Doctolib France
Merci pour votre message. Nous sommes ravis que Doctolib vous accompagne facilement au quotidien et que les rappels vous soient utiles.
L’équipe Doctolib
I used Doctolib to book a home visit…
I used Doctolib to book a home visit for a pedicure. This was my only option because I have recently broken my leg. My home visit was confirmed in writing. The clinic called me at the appointment time to complain that I was a no show! I have now had an email from Doctolib repeating my no show. I don’t know who benefits from Doctolib but it certainly isn’t the patient. I would advise patients to avoid the app wherever possible.
31 July 2025
Unprompted review
Reply from Doctolib France
We’re truly sorry for the inconvenience you experienced. We understand how frustrating and upsetting it is, especially when you're recovering from an injury and have taken all the right steps to book your appointment.
Please note that practitioners manage their own appointment schedules and status updates on Doctolib including no-show notifications. However, if your appointment was confirmed and not honored, this situation should not have occurred.
We sincerely apologize for your experience and hope to resolve it as quickly as possible.
The Doctolib Team
Absolute garbage
Absolute garbage. My wife tore a calf muscle while on vacation. We made an account and set an appt for Julien Bardot. The next day - appointment day - doctor had no record of the appointment. We stood outside in the rain waiting for the doctor's office to open the door and they wouldn't let us in.
7 July 2025
Unprompted review
Reply from Doctolib France
Hello,
We are very sorry for this very negative experience.
Please note that doctors manage their own appointment slots and schedules on Doctolib. However, a confirmed booking should never be missed. We recommend that you confirm your appointment by calling the practitioner's medical secretary directly. Visit doctolib.fr to rebook your appointment.
We sincerely apologize for this inconvenience and remain available to help you.
The Doctolib team
Reply from Doctolib France
Hello,
Thank you for your feedback. We understand that using Doctolib from abroad can be frustrating, especially when it comes to booking appointments or accessing healthcare remotely.
Doctolib is primarily designed for patients residing in France and nearby regions, which can limit certain features—such as video consultations or SMS notifications—when used internationally. That said, we are aware that many expats and travelers rely on our platform, and your feedback highlights an important area for improvement.
We hope to offer a more inclusive experience in the future. Thank you again for sharing your perspective.
The Doctolib Team
Long difficile ni ergonomique ni…
Long difficile ni ergonomique ni logique. Enfin un bazard dont on pourrait se passer.
14 December 2024
Reply from Doctolib France
Merci d’avoir pris le temps de partager votre retour. Nous sommes désolés d'apprendre que vous avez trouvé l'utilisation de notre plateforme complexe et peu intuitive.
Chez Doctolib, nous travaillons continuellement à simplifier l'expérience utilisateur et à rendre la prise de rendez-vous la plus fluide possible. Vos retours sont précieux pour identifier les points à améliorer.
Si vous souhaitez nous préciser les aspects qui vous ont semblé les plus gênants, nous serions ravis de les prendre en compte pour nos prochaines améliorations.
L'équipe Doctolib
Reply from Doctolib France
Nous vous remercions pour ce retour positif ! Nous sommes heureux d’entendre que notre application est source de satisfaction pour vous.
L’équipe Doctolib
Everyone is welcoming and also you get…
Everyone is welcoming and also you get what you want the service is very great and also the doctor's is helpful. Good experience
22 November 2024
Reply from Doctolib France
Hello, thank you for your positive feedback! Your satisfaction is important to us, and we'll keep working to improve your experience.
The Doctolib team
That was the worst hygienist…
That was the worst hygienist appointment (un détartrage) I have ever had (Antibes)!! Ok I can't speak French fluently, but I tried my best to explain that I was so confused how the appointment went..
First, I arrive on time but then I'm waiting for 35 mins for my appointment - if I hadn't had addressed the waiting time, I could have been waiting a lot longer. Then I see the dentist and explain that my gums have been bleeding, which wasn't addressed in the appointment. I can't explain how confused I was to receive a clean that finished in less than 5 mins?!?! It normally takes 30 mins - 1 hour and I go once a year, sometimes twice.
Honestly, I really don't recommend. I also paid £48.00 which isn't a huge amount, but given that I waited for so long and then was in and out in 5 mins, not ideal!
The lady at the desk was really nice, and it's so hard to complain in person because of the language barrier (although I did raise concerns to the dentist and she said the length of time was normal). I'd ideally ask for a refund, but the website is a bit rubbish and can't find sufficient contact info. Anyways, i'd advise to go elsewhere (i've booked another hygienist appointent elsewhere). I also never write reviews, but I cannot let anyone else waste their time on a clean like that....
11 December 2024
Unprompted review
Reply from Doctolib France
We are very sorry to hear that your appointment did not meet your expectations. Your feedback highlights several areas of concern, including waiting time, length of consultation, and a feeling of poor service.
Doctolib is a platform that facilitates the booking of appointments, but we do not intervene directly in the consultations or practices of healthcare professionals. We encourage you to address your concerns directly to the practice, particularly to discuss your claim for reimbursement.
If you've had trouble using our site to find the information you need, we're here to help. We also welcome your feedback to improve the patient experience on our platform.
We hope your next appointment goes as smoothly as possible.
Best regards,
The Doctolib team
When a dentist blocks a patient, who must physically do this ? (The Dentist ?)
When a dentist blocks a patient, alleging that they did not show up for a visit. This dentist must access their own Doctolib account to block a patient…?
If a dentist is over booked, your service at Doctolib just showes the next available appointment avaliable ?
My dentist said that Doctolib automatically blocks a patient, if the dentist is overbooked, and no availability…. is this correct ?
31 May 2024
Unprompted review
Reply from Doctolib France
Good Morning,
We apologize for the difficulties encountered with the appointment management system. To clarify, when a patient is blocked due to an unreported absence, this action is actually initiated by the practitioner or their team via their Doctolib account; it is not done automatically.
Concerning availability, if a practitioner's schedule is complete, our platform only displays the nearest open slots. This may result in long waits during periods of high demand, but patients are not automatically blocked.
We hope you find this information useful and remain at your disposal should you have any further questions.
Yours sincerely
The Doctolib team
Reply from Doctolib France
Merci d'avoir pris le temps de nous écrire. Nous sommes fière de contribuer à une expérience positive pour vous.
L'équipe Doctolib
Very poor service and communication
We scheduled a video appointment and opened the waiting room early because we were so worried about my husband's health, a positive COVID test. After a while we got a message that the practitioner would be 20 minutes late. After another 45 minutes we received a message that our appointment was terminated, no reason given. No response to my text to find out what happened. No outreach from Doctolib. We are wondering if we have been scammed. Very poor service.
6 October 2024
Unprompted review
Reply from Doctolib France
We are very sorry to hear about the situation you have experienced, especially in the context of your husband's medical concerns. We fully understand your feelings about this unexplained cancellation.
Video appointment cancellations can occur for a variety of reasons (technical or organizational difficulties on the part of the practitioner, unforeseen impediments). However, we would like to make it clear that Doctolib does not cancel appointments on its own initiative, and always encourages practitioners to inform their patients of any changes.
The Doctolib team
Easy
Easy, fast and efficient. I can find doctors that speak either Spanish or English and feel confortable to have a doctor appointment in my language.
16 September 2024
Reply from Doctolib France
Thank you for your positive feedback! We're pleased to know that Doctolib enables you to find doctors who speak different languages, making it easier to find the care you need. Doctolib's mission is to facilitate access to healthcare by providing a platform that allows you to find doctors according to your preferences.
The Doctolib team
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