www.disneyplus.com Reviews 

Disney+ keeps randomly & repeatedly logging us off for no reason…no other streaming platform does this ever…it gets super annoying to keep getting the ‘log into your account’ screen

Basically their offer is OK and the movies nice, but I do not like this random treatment: read below

Disney won't pay for the tech they use and while giving numerous people a refund valued for the remaining of their current period, I get 15.99 for a remaining period worth 80 euro while not having HDR, 4K and now also no casting. Shame on you Disney for treating customers so randomly

After asking me regarding the 4K issue and whether I had a mail, I was offered 18 euros. A disgrace Disney. You can keep that lousy amount and pay your lawyers with it. Disgusting.

Got a deal for 6 months cheaper monthly payments. I cancelled it well in advance of the 14 day cooling off period. I unsubscribed and thought that was it. I wake up to money being taken from my bank account. I’ve gone back into Disney plus app and they decided to keep my subscription active until 2027. I unsubscribed and basically they said it needed to be in writing I said my unsubscribed account was in writing. I have blocked future payments from my bank account. Very misleading and unfair surely it’s illegal.

ATENTION, ATENTION when you cancelled the subscription is not in the same month. They force you to pay for another 5 months.

I think this is ilegal, so be aware that you are not going to stop when you want it

The most annoying app ever! So hard to cancel subscription.
Never go back!!!!!

paying every month for nothing. I cant even login to cancel subscription. I had to contact help centre to try and cancel. Then they start to try and blame me for having VPN? that i dont use. Seems weird to block a user complete from their account but keep taking the money every month. Pure greed. Never again.

The time and patience the support team member gave was excellent, only sorry I forgot their name for a personal recommendation.

Absolutely useless when it won’t let you log in . Virtual assistant is no good at assisting . I have now got the telephone number . Going to cancel my subscription !
No wonder their rating is only 1.2 that speaks for itself.

I can’t login because I’m getting an error every time I enter the code on the screen. It’s correct, but it’s saying it’s not. I’m trapped in an endless loop when I try to contact support and it’s constantly sending me to the help page. I have no way of contacting them and no way of logging in.

I’ve been subscribed to disney plus for around 3 year now, every single time i try to go on the app i struggle to get on, it loads for around 20 minutes and then says error internet connection! it is not my internet connection at all, it works for every other streaming service, i am sick of it! i just want to watch some tv and this subscription is a waste of money!

Review:
I'm frustrated with Disney+. Since April 2026, €6.99 is being charged to my account monthly, but I've never used the service.

The problem:
I logged in with the wrong email address
They have NO email support
Their service chat requires a login (which doesn't work)
I cannot cancel my subscription...
Their phone service doesn't work, I've been waiting for hours.

On 7/27/2026 received email notification from Disney Plus / Hulu. Text is below. I immediately called Disney Plus customer service several time and could only speak with an overseas agent. The overseas agents refused to let me speak with a USA supervisor. I also submitted a BBB complaint to Disney Plus Corporate office in New York on 7/27, but as of today 8/27 no one has contacted me.
I received a refund from Disney Plus to my Discover Credit Card account. Once again, I tried to call the Disney Customer service phone and waiting for over 30 minutes was transferred to an overseas supervisor, but still nothing was fixed with my account.
We noticed that you have more than one subscription associated with this email address, including an annual Disney+ Premium stand alone subscription that is overlapped by your existing bundle. We're cancelling your annual Disney+ Premium subscription, effective on or after July 27, 2026. You will receive a prorated refund for the remainder of your annual billing period. There will be no change to your streaming experience — you will continue to have access to the same content.

I've had sooo many issues with streaming. It's not my connection. Prime works without a hitch. I get erro code after error code. Done. Im a big fan of disney content but not their service.Their customer service technicians have no clue.

This piece of work is the worst streaming application I've ever had the misfortune of paying for.

I wish i could leave a review lower then 1 star. Scam. Cant cancel your subscription. They "help" channels wont cancel it, They link you to a cancellation page that reroutes the main page. You cant cancel. I had to change my card then get my bank to reverse the charges. 12 months later they are still sending me emails that they "are going to cancel my account" but every month they try to take money. SCAM!!!!

Currently trying to watch Loki and the episode simply won’t start. This is the second time this has happened today. I cleared the cache, restarted the app, and verified it wasn’t my wifi connection. I’ve had the steaming service for about a year now and it constantly has issues aside from buffering all the time, the most irritating issue I had with the service was it telling me that Disney+ wasn’t allowed in my current domain (I was in Virginia). Extremely frustrating that people spend their money for a service from a billion dollar company that can release a good product. But they ensured that every time you refresh to go back to a show that was buffering it will make you rewatch ads you just suffered through. Blatantly obvious cash grab from its consumers.

Terrible quality, and even worse customer support, awful awful customer support, Alex on this date half 7.

Out of all streaming services this by far the worst one out of all. If you are on PC you are stuck on 480p all of the time even on fibre optic. All the customer service does is ‘reported to tech team’ which means tough luck. Just pirate anything Disney, because I guarantee it’s better quality and they do not deserve your money. Look elsewhere

Everything wrong with this evil company for messing up Star Wars, xenonorph and marvel. I won’t happen because foolish parents can’t control what their kids watch and som parents thug Disney is kid friendly when they showing r rated movies like Deadpool and venom. This won’t happen either but I really hope they burn and crash into the ground. Whoever the CEO is needs get his ass whooped big time!screw Disney 💯%! I said and i mean it 💯%

Way too many ads. You can't enjoy a show, especially one you're paying for, when there is a long ad every few minutes? The ad free subscription price is to high.

Signed up to 6months @£4.99....been a customer before...booking system took my money quickly enough, immediately emailed an agreement which required no action or comment from me...and then . while completing their 'Profile' page , the gender section would not accept any of the three genders offered......I tried the female first, then male, then 'other' options...JUST wanted to use the service I was undoubtedly already paying for!!!!! Tried their robot answering/non answering service...a joke....except I'm not laughing!!!! Not quite the ' welcome back' I expected from an outfit as huge as Disney.....