De'Longhi Reviews 

I was literally about to order a £650 bean to cup coffee machine, and for some reason I was unable to set-up an account on their website, so contacted customer services who advised it would take 7 - 10 days for a response...!

If that isn't a warning, I don't know what is....!!!!

I decided to give them a wide berth and will look at other manufacturers...!

Awful customer service for non delivery of items. They like to pass the buck and say that my supply / contract is with the courier and not with them!

Will find a local provider in future!

The customer service is an absolute joke. They sent me 3 machines, non of them worked. Asked for a refund and they told me I should receive it within 30-60 days which is an absolutely ridiculous amount of time for a refund. It's now been more than 60 days and still nothing and they claim it's still in process. Ridiculous waste of time and money.

Lattisma…this is the second DeLonghi I have purchased as a Christmas for an elder
Y couple in their nineties. They love their Latte. Unfortunately oth of these machines stopped making Lattes after a number of months. I rang technical support a number of times. After on hour and thirty seven minutes I got talking to a team member. Trouble shooting did not work. I had the very same issue with the second machine…and the same ridiculous wait for support. The machine was collected by DPD couriers. About ten days later, it was returned Fixed??….NO!…..the very same problem …NO Latte working. The milk won’t pour. So, it is gone back again today to be fixed. What a waste of time and money. Never again!

If I could give 0 I would. We ordered a new coffee machine from them because the previous one wasn't working well, even though we had it repaired by them. We unpacked and installed the machine but realised that it was faulty - interesting that many people mentioned the same fault in this model. We contacted them and reported the issue, they said they will check if they have in stock etc. Then we did not hear from them, no email, no communication. So we rang them today, a very rude customer care team based in Spain, know nothing about our request and don't want to bother to look into it either. Just told us to wait. I am so disappointed, I don't want a replacement anymore, I just want refund. I will not use this brand ever again.

Everything was/is Perfect. Thank you.

Amazing product, I have the experience

Less than 3 year old espresso machine now suddenly no longer works correctly despite following care instructions.

Waste of money

Edit
No support, more or less told "tough luck" pay £75 for a repair, or buy a new machine.
Coffee machines, any appliance should last longer than 3 years, shame on De'longhi for producing tat that will end up in landfill

I purchased a de Longhi gas cooker late December 2025. The oven has been unfit for purpose since purchase. Everything burns on the bottom before it is cooked.De Longhi sent out an engineer some time ago who said the oven was functioning as intended. I made a formal complaint 3 weeks ago but have still had no response. I have now been without an oven for the whole of this year.

DELONGHI Magnifica Evo ECAM290.61.SB Bean to Cup Coffee Machine
I’m extremely disappointed with this very expensive De’Longhi Magnifica Evo. It’s not even a year old and I’m already dealing with the third issue. The milk frother constantly stops working, even after full cleaning, descaling, and following every instruction exactly. My previous De’Longhi machine also failed early, and I regret buying another one. For the price, the reliability is terrible. I expected a premium machine, but instead I’m dealing with repeated faults and frustration. I honestly wouldn’t recommend this model ,I have a 1 year warranty since Dec 2025, but it feels useless because I’m not getting support. I expected a reliable premium machine, but instead I’m stuck with repeated faults and frustration.

Ref-7480650/7639716
Out of warranty coffee machine sent for repair, took nearly 6 months for them to pick it up, retuned damaged in May and now nearly September, still waiting for them to collect after several emails stating will pick up, now completely broke again with same original fault.
The worst customer after sales ever, great product but avoid avoid avoid.

After sales service not good.

I had a broken glass mug from a set and requested a replacement. I carefully explained to the person I spoke to what was needed. He kept telling me what he was going to send, and I told him this was the wrong one.

After three weeks the wrong size replacement was sent. I've decided to give up as I can't waste more time on this.

UPDATE 3/9/26
Customer service reached out to me to fix the problem.

They understood what I needed and within four days I had replacement glasses arrive at my home.

It a shame it had to happen BUT at least they fixed the problem which many companies will ignore.

4 reviews and still not resolved. I get ignored on emails and nothing is moved forwards. Either it is sorted or I will have to take to trading standards.

Don't bother and never buy anything from this company, you will save yourself a lot of time money. We have sent the coffee machine for a warranty repair because it was leaking a lot. The machine had been allegedly repaired and returned with the promise of the extended warranty. However after few weeks the same problem appeared again. After a long and painful exchange of emails we were told to send the machine for the evaluation. This time we were told that the warranty was only for the parts and apparently they had not replaced any during the repair. Considering that their customer service doesn't even read any of their previous correspondence, when I enquired about an update on their evaluation, all of the sudden I was asked to provide details of the issue....so they are not even aware that they have had our coffee machine for over a week now! What's more interesting, this time they said that they did replace parts during the first repair. To summarise, now they want to charge us a lot of money for the repair of the first failed repair for which they offered extended warranty...
Also the person replying to messages called Gemma actually never follows up, just another empty promise.
Anyway next step is the Financial Ombudsman and I also asked my family law adviser if I can post their replies here so you can see it all for yourself.

Purchased a di longi coffee machine in June 2024. After approx 7 months it needed to be sent off for repair. However, after approx 8 months it failed again with a different problem. Contacted Di longi customer service who offered a repair again at a cost of almost £60, or another £20 for a speedier return. I explained I would have expected to get longer than less than a year from an expensive coffee machine but it was take it or leave it attitude. Very bad customer service

Failure no 1. Pressure problem/very weak pressure and no coffee being extracted. This is when it was sent away for repair.

Failure no. 2 no steam being pumped from the steam wand, totally unusable now.

Ticket no 8028460
UPDATE……. No response following the reply to this review!!

I received an email today stating they cannot send a replacement remote control for the portable air conditioner we bought last month, existing one has never worked despite troubleshooting.
They state the whole unit needs to be returned and a refund will be issued once they receive it.
How does this make sense?
No wonder there are so many negative reviews on here, customer service is just awful.

I bought a delonghi magnifica evo and I regret it so much. It’s the worse coffee machine I ever had. In 4 months since buy I have send it 2 times for repair and now is 3rd time .
Delonghi is only waste of money and time as they don’t care about our time to call them packing and send it back etc…
I would not recommend it to anyone delonghi as they don’t care about their customers…..

They delivered a coffee machine that wasnt working properly. After about 10 emails back and forth, where they kept asking me to perform different "checks" I simply said that you have delivered a faulty product. Please let me know how to return it and refund me the money. Then I got a reply, informing me that my case had been referred to the main branch who would contact me within a few days. A week later, I tried calling their customer support to ask what's going on. I called a Tuesday at around 17:45. The automatic answer told me I've called outside their opening hours, and to try again on a weekday between 08:00 and 18:00.
I then tried the live chat option and asked what I was supposed to do, when calling didn't work. They said that they didn't have any agents available today, and that this was something that happened from time to time. They then referred me to their online questionnaire. When I then explained I've already used that and the whole reason I was trying to call, he just replies with "well, we as a customer service department can't help with some issues, you will get an email once we get a reply' and shut the chat down.
It's a terrible way to handle a customer to whom you have delivered a faulty product to, and to just keep dodging a simple return seems very questionable, to me at least. I don't recommend this company.

I purchased a coffee machine along with a few other items online. Upon receiving the package, I did not open any of the items as the intended recipient no longer wanted them. Within a couple of weeks, I received an unexpected partial refund. When I contacted them to inquire why the refund was only partial, I was repeatedly and rather impolitely informed that a full refund would take 14 days to process. After 14 days had passed, I still had not received the refund. A week later, there was still no refund. When I called again, I was told that no other items had been returned, despite all items being in the same package. More time elapsed with no further communication. Eventually, I was informed that the item had been located, which was a relief but not a surprise as I had indeed sent it back. I was then told that the money had been refunded on a specific date with a reference number. However, my bank statements showed no evidence of such a refund. I was subsequently informed that their system had held the money and that a new refund order would be processed, requiring an additional 10 days of waiting. Fifteen days later, I am still awaiting the refund.

We purchased a delonghi coffee machine to replace our previous brevill machine which was very inconsistent this new delonghi machine is brilliant we could not be happier with this machine the coffee is consistent everytime the machine is idiot proof to use and clean and also very stylish plus it takes up half the bench space of the old machine we opted for the smaller model we love it thankyou delonghi