Disappointing experience with Clicars. I bought a Volkswagen Tiguan Allspace around two years ago and have since faced issues with the gearbox, battery, and panoramic roof control panel. Clicars... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought an Opel Crossland from Clicars Malaga. The whole transaction went smoothly. When I arrived to collect the car, I was surprised at the cars condition, it was better than described. The staff w... See more
Company replied
Pre sale was very good and efficient because your Adrian of sales spoke English! After sale was less efficient because nobody informed me about delay in receiving new car documents! I waited 9 days,... See more
Last week I bought a Citroen Berlingo from Clicars in Alicante. The whole experience was without any problems. Having decided on the car I wanted to buy I was helped through each step in supplyin... See more
Company replied
Company details
Written by the company
Clicars, compañía española pionera en venta de coches reacondicionados, nació en 2016 y alcanzó los 5 millones de euros de facturación en su primer año de vida. En la actualidad se ha consolidado como una de las 1.000 empresas de mayor facturación en España y un equipo de 600 empleados. Clicars, que es pionera en el mercado del coche reacondicionado en nuestro país, ofrece vehículos reacondicionados mecánicamente impecables y extremadamente fiables, que permiten un ahorro de hasta el 30% con respecto a los modelos nuevos. En 2017, la compañía cerró un acuerdo de capital con Aramis Group, número 1 en venta de coches reacondicionados en Europa. Es la única empresa del sector con dos fábricas de reacondicionamiento de España (Madrid y Valencia) con capacidad de reacondicionamiento de 30.000 coches al año. Además de Madrid, también cuentan con puntos de venta físicos en Zaragoza, Valencia, Alicante, Córdoba y Málaga. Con una edad media de 36 años, somos una empresa joven y dinámica que valora la meritocracia y el crecimiento profesional. Ofrecemos un ambiente de mejora continua basado en trabajo en equipo y respeto a nuestros valores de transparencia, sencillez y confianza para crear equipos de alto rendimiento. Conoce más en https://www.clicars.com/sobre-nosotros Ni nuevo ni segunda mano, conduce reacondicionado.
Contact info
Av. Laboral 10, 28021, Madrid, Spain
- 919 01 50 00
- hola@clicars.com
- www.clicars.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company is scam
The company is scam. Worst experience with car buying I ever had. First they sold me the broken car (the car had less than 20k kms) and they hide that it was painted from every side ( and this is after their 200+ checks). Then I've paid extra to change the car and then their rear plate was lost on a first ride(the one THEY've put with screws) so I had to waste time for going to police and renew the plate too. Before exchange I messaged support on friday and said that I want an exchange for specific car, but it was sold on weekend so on Monday when I came it was unavailable. They changed windshield and the work was done with defects which they claim not their responsibility. Plus I've returned the first car with full tank during exchange and they promised to return fuel price but even this did not happen. Highly don't recommend these scammers, they may seem nice but in the end they just do not do anything after selling you a car. also once the car is sold - support starts to ignore you for days. They have mark "best price guaranted" on their website but this is false as official dealers resell cars for better prices so better check this before purchase. They don't care about clients at all.
Disappointing experience with Clicars
Disappointing experience with Clicars. I bought a Volkswagen Tiguan Allspace around two years ago and have since faced issues with the gearbox, battery, and panoramic roof control panel.
Clicars refused to cover the latest repair, even though the detached control panel prevented me from operating the roof. The claim also took almost a month to resolve, while the car remained at the garage.
Because of the repeated issues and slow warranty process, I am unlikely to buy from Clicars again.
The worst after sales Service with broken promises
I bought a car from Clicars. The tires were unsafe, the damage was more than disclosed, and after nearly six weeks and 40 emails, they still haven’t resolved payment for the repair quote they asked me to get. I paid €970 for a premium service that turned out to be nonexistent. This entire process has been stressful. If you don’t want to be endlessly frustrated buying a car, avoid this company
This company is reliable and sell good…
This company is reliable and sell good quality cars!
We are very satisfied with our car what we bought from them.
Highly recommended!
2022 Audi A1
I Purchased a 2022 Audi A1 in 2024 from them. The buying process, paperwork, and delivery was all quick and easy. Delivered to my door.
But aftersales let me down, the engine felt jerky when I first drove the car, when I emailed the support line and contact who I bought the car from I got no response. I’ve lived with the problem since buying it but will be taking it to the official Audi garage to put right which will cost me. I’ve also noticed recently that the front bumper has been resprayed before I bought the car which I wasn’t aware of. If you want a car just buy new and finance it from a dealer is my opinion.
Because of these points I wouldn’t recommend them. Sorry but just my honest review..
Clicars does not know what customer service is or how to handle technical issues
My experience with Clicars has been disgraceful.
Their after-sales service has been incompetent, careless, and completely unprofessional. Once they had sold the car, their willingness to help seemed to disappear. When a problem came up, they failed to communicate properly, failed to take responsibility, and failed to provide a fair solution.
A large number of my emails were ignored or not properly answered. Instead of dealing with the issue seriously, Clicars left me chasing them again and again. This is not customer service — it is avoidance.
I was also forced to pay €183 for diagnostics because Clicars refused to cover it, even though the diagnostic was necessary to identify the fault. This itself is a fraud by definition, and I am thinking of going to the police, which I have been guided to do. They then said the garage could fix the problem, but expected me to pay for the oil and filter, even though the oil change was part of the repair process. That is unacceptable.
In my opinion, Clicars’ warranty support is weak, their communication is poor, and their customer care after the sale is almost non-existent. They appear much more interested in selling the car than supporting the customer afterwards.
Based on my experience, I would strongly warn others to think very carefully before buying from Clicars. If something goes wrong after the sale, do not expect proper help, accountability, or competent customer service.
It is such a big thing to be buying a…
It is such a big thing to be buying a new car and such a worry but exciting too. Clicars made it so so easy , from start to finish, I asked lots of questions and was reassured , I honestly would never go anywhere else. I am very happy with the car and the service that this company supplies. 🙏
Reply from Clicars
I bought an Opel Crossland from Clicars…
I bought an Opel Crossland from Clicars Malaga. The whole transaction went smoothly. When I arrived to collect the car, I was surprised at the cars condition, it was better than described. The staff were so helpful. I would highly recommend Clicars as your next go to car purchase.
Reply from Clicars
320-point certification missed two accidents and a full repaint
I purchased a Toyota RAV4 Hybrid AWD through Clicars in April 2026. The buying process was smooth. What I discovered afterwards raises serious questions about their 320-point certification.
The certification states "no signs of accidents on the bodywork" and rates paint as "in good condition." It also lists two bodywork retouches (RT) on the front bumper — which by the document's own legend means repaired imperfections. Both statements appear in the same section of the same document.
A carVertical report (€15, 2 minutes) revealed two undisclosed accidents: a front impact in 2017 (€1,500–3,000 damage) and a rear impact in 2023. An independent inspection through Checkar found 12 of 13 panels repainted, body filler on the right rear fender, an undeclared dent on the rear bumper, and all four brake pads at end of life — contradicting the certification's 40–70% figures. The certification classified the right rear fender as "R" (scratches). The actual condition: deep repair with body filler and excess primer.
When I reported the dent, Clicars replied it "was visible in the listing photos." Their own certification has a dedicated "dents" column that was left unchecked.
I sent detailed findings on April 18. No response as of April 22.
Advice to future buyers: spend €15 on a carVertical report before purchasing and buy professional check before car even delivered. It found what 320 points of professional certification did not.
Clicars reference: ba8bba8a-1101-463c-9c14-5d130bfe54cb
Reply from Clicars
Recommend using Clicars
For us it has been a very smooth and if anything a quick proces of selling our car and buying another one. Definitely recommend using the services of clicars.
Reply from Clicars
Last week I bought a Citroen Berlingo…
Last week I bought a Citroen Berlingo from Clicars in Alicante. The whole experience was without any problems.
Having decided on the car I wanted to buy I was helped through each step in supplying all the necessary documentation by Jacobo Nutz Ortiz that was required.
After arriving at the office to leaving with my purchase I cannot praise Jacobo highly enough, he worked through all the details making it easy for me to understand the purchase procedure and he explained the vehicle controls.
You can trust this company without doubt.
Reply from Clicars
Car delivered with body damage
Car delivered with body damage no handbook so no idea how to work the featuresof the car no service history nothing. Sent emails and texts with no response their customer service number nobody speaks English. So i have been totally ignored . They are selling high price cars with problems stay well clear I will be filing a denuncia against this company Not a happy customer.
Reply from Clicars
Wouldn't even give it 1star ,we have…
Wouldn't even give it 1star ,we have brought a van and had nothing but problems this is the 3rd time its been in the garage ,its been sat there for over 2weeks now and they won't pay for it even though we have premium warranty which we didn't even know they had charged us for until we went into store yesterday.
We should of been offered a courtesy car but we haven't, every email we send gets ignored ever phone call they put the phone down .all we are asking for is the repair to be fixed because no car no work .we have filled out the complaints form and now speaking with solicitors
Do not buy from this company
Almost got scammed
Almost got scammed from their "Madrid" office. On whatsapp the agent demanded we pay cash for the car even before signing any papers saying we would sign them after the car was delivered. We told them no and we'd rather pick up the car at their facility. Then the agent disappeared and never wrote again.
They have some type of scam going on. Do not use them as they are running an advance cash scam.
Reply from Clicars
possitive and negative experience
We had a possitive experience with CliCars in Valencia. We’d therefore like to extend our special thanks to Raoul and Lucia, who provided us with excellent support throughout the entire buying process!
The only issue is that, when we collected the car, we discovered scratches on the door sill that were not mentioned in the vehicle’s records. Raoul suggested we report this damage to customer services for compensation or repair. The following day, we received a rejection on the grounds that the damage was normal for a used car. We are also unhappy that two different types of tyres are fitted to this car and that, whilst the tread depth stated in the report is correct on average, it is significantly less on the sides.
Reply from Clicars
Amazing Customer Service
Amazing Customer Service, Sales and Communication throughout. Delivery was amazing and beat expectations. And the Car ! Wow !🤩 Thank you so much everyone involved at Clicars - 💯 recommended.
Reply from Clicars
Great company to deal with
Great company to deal with, everything was clear and explained well (in good English if needed). I was helped by Daniel, who found me my ideal car.
Reply from Clicars
I was lied about the tires
I was lied about the tires. They are actually winter and mud tires and not suitable for southern Spain weather. I did communicate about that and the only answer I got that they are all around with their tires. And that is a full lie.
Reply from Clicars
We purchased a Fiat 500, Clicars Alicante
We purchased a Fiat 500 Hibrid from Clicars Alicante, they purchased our 10 year old Fiat Panda. Our salesman was Daniel Daza, he spoke in English as my husband doesn't spk Spanish. We were apprehensive about paying for the car before actually physically seeing it, hence all my questions to Daniel. Daniel was patient with me, assured me it had all the checks, explained everything. We came to collect our car less than 2 weeks ago, we were very happy with the appearance and cleanliness of it. Kenzo went through all the important things in the car, explained everything. All paperwork would arrive at home in approx 2 weeks, plus a second key. Today, less than 2 weeks we have our documents and key.
I would like to mention the car comes with a legal 1 year warranty without purchasing Clicars up to 3 yrs extra warranty. We did purchase 1 year extra warranty for 450 euros, as a security measure.
I would definitely recommend Clicars
Alicante. We are very happy with our car
Reply from Clicars
diabolical
deleted what I said now I am dealing with a terrible company who will not comply to their warranty sold at the time of buying the car , no response just lies after lies ,threatening and bullying behaviour would never touch this company or recommend this company to anyone, we are now using lawyers to resolve the issue which should have been done months ago , we have no car and we are paying for a rental as clic cars are disgusting and not professional at all
Reply from Clicars
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.