Bitiba Reviews 

It has been a month since I first tried to return an order, and the experience has been nothing short of disastrous.

Customer service arranged a collection on three separate occasions. Each time, I was told that their carrier could not provide a time slot and that I would have to stay home for the entire day. I waited every single time, but no one ever showed up.

I was then instructed to drop the parcel off at a pickup point, but the package is far too large to fit into the lockers.

Customer service has now informed me that they cannot offer any alternative solution. After a month, I am still stuck with a parcel that I cannot return, despite having done everything that was asked of me. This situation is simply unacceptable.

I am extremely disappointed with the after-sales service and would not recommend this company.

Prompt and efficient service that customers can rely upon. Also a good range of products and helpful discounts. Delivery arrangements are excellent.

MARKED DOWN FROM 5 STARS DUE TO -
Great value for money. Have been using Bitba for 12+ years with no problems, however, our last 2 deliveries (+ redelivery) has left us considering going elsewhere for our cat and dog food. For the last 2 orders, especially my order of around 7/12/25, which did not arrive until January, delayed/then lost/then retured to Bitba by EVRI due to damaged packaging, which unfortunately I had to then jump through hoops to establish, and our recent delivery, delayed then not delivered in normal Bitba packaging which is very strong, but delivered in a battered OPEN cardboard box. Bitba probably should consider alternative courier as unfortunately EVRI are seriously letting Bitba and us customers down. I understand EVRI are also a bone of contention for other Bitba customers as well

Been a customer for almost 3 years. Competitive prices, wide range, easy on the eye website. Delivery can be inconsistent. Ranging from on time to two weeks delay. Packages sometimes arrive damaged. They do respond quickly to either reimburse or compensate on damaged goods. Prices can vary also from month to month, so be aware of the changes.

Why is it showing as not found? What’s the reason? I’ve already provided the email, order number, and address — even then you’re unable to find it? A service shouldn’t be like this. You keep forwarding the same message to me again and again. If you’re not going to send the order, then kindly issue a refund.

GREAT wEBSITE WITH USUAL GOOD PRODUCTS, HOWEVER RECENT PRICE INCREASES AND ELONGATED DELIVERY TIMES ARE KILLING THE DESIRE TO PURCHASE HERE

Contacted the company to request they stop using EVRI as my pet food is delayed with EVRI, I just found out that my pet food delivery is damaged and needs replaced and I only found out by accident and neither bibita nor EVRI saw fit to inform me!
I've spent over £200 in the last month and they have now lost ny custom as my pet is down to the last 2 sachets and a replacement was not automatically sent! And the customer can't choose the courier? A company that doesn't care about the actually pets and owners they serve is not getting my custom!

I have requested the replacement be sent ASAP due to this being of high priority and is a specialised food, I expect next day delivery and a replacement to be with me tomorrow, let's see if this happens. I will update.

I have used Bitiba France for nearly 10 years without any problems. Delivery via GLS was perfect, never any issues.
Since GLS has become Rhenus I have issue after issue. My current delivery, just like another in the past few months, was due 13/5 and today is the 17th and still I have no information when or if they feel like executing the order. Contacted GLS but got only a blabla response, contacted Bitiba who took action immediately but still rely on this useless delivery company.
I will stop buying from Bitiba until they decide to use a reliable transporter.
Now I have to drive 30 minutes to the next supermarket to replenish my pets food! Prices may be compatible but choice of transporter is below acceptable.

Writing this review after multiple purchases in Germany, Switzerland and France. The French site also offers lower prices on some items and I can easily get them delivered to Relay points across the border.
This shares the same platform as Zooplus but most of their prices are a bit cheaper. Never had any issues with any of my orders and this is one of my to go sites for my dogs’ day to day supplies. You also get higher percentages of discounts, the higher your order value is.

Have used Bitiba regularly for vegan dog food. Recently they are using Rhenus Contract Logistic via GLS. What a complete disaster. Bitiba have become a loser company and we won't recommend or use them again.

1st order was smooth and came very quickly. The 2nd order - Chronopost says that they have delivered my package which I have never received and driver has never even called me.
When I sent this complaint to Bitiba customer services in France, a very lovely lady called me within 24hours to address my issue. She was very helpful and offered me a refund.
I will be placing my order again once the items are back in stock.
Thank you for the help, very satisfied.

My package was false marked as delivered and upon contacting Bitiba about this they did nothing to help with fixing the issue. I think seller should carry responsibility for the courier service they use and making sure that customer receives the product they have paid for.

Terrible experience with this website. Not the first time I am ordering from them, definitely the last one. The courier brought a heavy package in terrible conditions ( it was broken) and called to let me know it’s on the front door of the building I live in, he cannot carry it inside the building and put it in the elevator( how they usually do in pandemic times) claiming it’s due to COVID restrictions. In fact all couriers are delivering to your apartment these days wearing a mask or simply leave the package in the elevator and the receiver calls the elevator to their floor and picks it up. So I had to carry it down the stairs until I reached the floor where the elevator is ( our building is particular as you have to go down a floor and call the elevator from there), being a woman and also with back problems. I wrote to their customer service and they replied the transport is not in front of the door but in front of the building but there is nothing mentioned on their website and I specifically showed them such information is missing. 3 emails from them with the same lines, which made me feel treated like I am an idiot and my frustration grew tremendously. Avoid them!!!

Ordered dog food on 27/0918 and received them on 28/09/18. This was free delivery never expected such a speedy, efficient and great service