Our departure was delayed due to the ferry being full to capacity but the crew handled it well. Service on board was fine. One criticism is the queuing traffic on approach to port access. In excess of... See more
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Had to change my car make last second, due to a mistake I made prior in my booking management. Hotline was super helpful and everything was sorted promptly and to our full satisfaction. Thank you!
Sailed on ferry Ramon Llull Denia to Ibiza, all seats recline so when the seat in front reclines passengers behind can’t get out of their row. No staff spoke English all announcements in Spanish and g... See more
Company replied
Personal and servicio, loading and unloading véhicule was perfect. But paid4seat is "meh", 4euros/seat for sea view, 1euro for others seat at check-in give bad feedback. Regards
Company details
Written by the company
Baleària es la naviera líder en el transporte de pasaje y carga en las conexiones con Baleares, une Ceuta, Melilla y Canarias con la península, y tiene presencia en Marruecos, Argelia, el sur de Francia y en el Caribe (Estados Unidos y las Bahamas). Los planes de inversión de la compañía apuntan tanto a la apertura de nuevos tráficos internacionales como a la innovación y digitalización, que se materializan en proyectos relacionados con el uso de gas natural, la eficiencia energética y la construcción de terminales y buques inteligentes, entre otros. Baleària se define como una empresa ciudadana y responsable, que ha asumido los Objetivos de Desarrollo Sostenible de las Naciones Unidas como la hoja de ruta que guía su actividad en los ámbitos de la sostenibilidad económica, social y ambiental. Te esperamos a bordo! Reserva tu viaje en balearia.com
Contact info
Moll de la pansa, S/N, 03700, Dénia, Spain
- feedback@balearia.com
- www.balearia.com
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My favorite so far.
Clean ferries, friendly staff onboard and at the ticketing boots and very punctual trips.
All staff were very friendly from the…
All staff were very friendly from the people at the port to to people on the boat, it was well organized and a nice trip
Had to change my car make last second
Had to change my car make last second, due to a mistake I made prior in my booking management. Hotline was super helpful and everything was sorted promptly and to our full satisfaction. Thank you!
May use AI-assist with repliesRead more
An expensive mistake
We travel on the Baleria fast ferry frequently & have always had a good experience. Unfortunately on the journey from Barcelona to Alcudia this time around on 31st August the normally pleasant experience in the VIP section was completely ruined by the screaming & crying of young children whilst they repeatedly ran up
& down the aisles thinking that disturbing other passengers was acceptable. On no occasion was there any parental input. Eventually, fifteen minutes before docking in Alcudia, there was an announcement instructing parents to control their children. Nothing was done. We couldn’t wait to disembark. We felt that travelling in the VIP section at great expense was completely ruined. Perhaps there should be a separate section for families. To
pay so much money for VIP seats in these circumstances is unacceptable.
Reply from Baleària
Not a Pleasant Trip
Sailed on ferry Ramon Llull Denia to Ibiza, all seats recline so when the seat in front reclines passengers behind can’t get out of their row. No staff spoke English all announcements in Spanish and getting off ferry steep stairs very hard with luggage. Wouldn’t use that ferry again
Reply from Baleària
Both outbound and inbound your loading…
Both outbound and inbound your loading staff parked us in so closely that on both occasions I could not open the door wide enough to exit my car. I was travelling with 2 dogs and a child. It is maddening considering you know the dimensions of the vehicles before departure - why do you not plan accordingly and place larger cars in an area where the occupants can actually exit the car without injury.
Reply from Baleària
Great vessel
Great vessel. Excellent, helpful staff. As foot passengers, just think the waiting area and cafe area, customer information could be improved.
i had very good experience
i had very good experience so far with this company, good service and good staff, decent schedule.
Dependable
Our departure was delayed due to the ferry being full to capacity but the crew handled it well. Service on board was fine. One criticism is the queuing traffic on approach to port access. In excess of one hour was stressful. An automated process should be introduced using number plate recognition or something
Great way for travel!
Room for huge improvement!
Delayed departure, ship needs a good clean and overhaul, cabin air conditioning terrible and unable to regulate it from the cabin itself, other passengers very careless and selfish leaving their pets in their cabins un attended while they go for long lunches; then the poor animals crying and howling, inconveniencing customers trying to rest, making other pets stressed too, crew took no action.
Great experience
Great experience. Instructions for seating or where to go on the ship or where to arrive with check in would have been appreciated.
Baleraria take any chance to rip off…
Baleraria take any chance to rip off money from their passengers. I booked a trip and entered my credit card. I get the message Error from Balearia and I tried again this time they have added an other 5 Euro on the price. This happens one more time and the price is now 10 Euros more for exactly the same trip and then the transaction goes through. Only short term bad companies work this way. Two times I have also bought expensive tickets with the speed ferry from Mallorca to Barcelona. Both times the ferry was cancelled and I get rebooked on the cheaper over night ferry and they refuse to pay back the difference of the ticket price!!!
Reply from Baleària
Good & Bad
Ferry trip good - wifi not good - discharge at destination bad - I had been assigned parking which was clearly going to be almost last car out - I had my dog in the car and the wait on board was very uncomfortable
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