Baleària Reviews 

18,590
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Our departure was delayed due to the ferry being full to capacity but the crew handled it well. Service on board was fine. One criticism is the queuing traffic on approach to port access. In excess of... See more

Rated 5 out of 5 stars

Had to change my car make last second, due to a mistake I made prior in my booking management. Hotline was super helpful and everything was sorted promptly and to our full satisfaction. Thank you!

Rated 1 out of 5 stars

Sailed on ferry Ramon Llull Denia to Ibiza, all seats recline so when the seat in front reclines passengers behind can’t get out of their row. No staff spoke English all announcements in Spanish and g... See more

Company replied

Rated 4 out of 5 stars

Personal and servicio, loading and unloading véhicule was perfect. But paid4seat is "meh", 4euros/seat for sea view, 1euro for others seat at check-in give bad feedback. Regards

Company details

  1. Ferry Service

Written by the company

Baleària es la naviera líder en el transporte de pasaje y carga en las conexiones con Baleares, une Ceuta, Melilla y Canarias con la península, y tiene presencia en Marruecos, Argelia, el sur de Francia y en el Caribe (Estados Unidos y las Bahamas). Los planes de inversión de la compañía apuntan tanto a la apertura de nuevos tráficos internacionales como a la innovación y digitalización, que se materializan en proyectos relacionados con el uso de gas natural, la eficiencia energética y la construcción de terminales y buques inteligentes, entre otros. Baleària se define como una empresa ciudadana y responsable, que ha asumido los Objetivos de Desarrollo Sostenible de las Naciones Unidas como la hoja de ruta que guía su actividad en los ámbitos de la sostenibilidad económica, social y ambiental. Te esperamos a bordo! Reserva tu viaje en balearia.com


Contact info

4.1

Great

TrustScore 4 out of 5

19K reviews

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4.1

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(18,590)

7,482 reviews in the last 12 months

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Rated 2 out of 5 stars

An expensive mistake

We travel on the Baleria fast ferry frequently & have always had a good experience. Unfortunately on the journey from Barcelona to Alcudia this time around on 31st August the normally pleasant experience in the VIP section was completely ruined by the screaming & crying of young children whilst they repeatedly ran up
& down the aisles thinking that disturbing other passengers was acceptable. On no occasion was there any parental input. Eventually, fifteen minutes before docking in Alcudia, there was an announcement instructing parents to control their children. Nothing was done. We couldn’t wait to disembark. We felt that travelling in the VIP section at great expense was completely ruined. Perhaps there should be a separate section for families. To
pay so much money for VIP seats in these circumstances is unacceptable.

4 September 2026
Unprompted review
Baleària logo

Reply from Baleària

Hello, Taddy.
We’re sorry that the noise and constant movement of children made your journey in the VIP section so uncomfortable, particularly after paying extra for a quieter and more relaxing experience.
We understand your frustration that the announcements did not improve the situation and take note of your suggestion to consider separate areas for families and passengers seeking a quieter environment.

Rated 1 out of 5 stars

Not a Pleasant Trip

Sailed on ferry Ramon Llull Denia to Ibiza, all seats recline so when the seat in front reclines passengers behind can’t get out of their row. No staff spoke English all announcements in Spanish and getting off ferry steep stairs very hard with luggage. Wouldn’t use that ferry again

4 September 2026
Baleària logo

Reply from Baleària

Hello, Glenn.
We’re sorry that the layout of the reclining seats made it difficult to move out of your row and that getting off the Ramón Llull with luggage was uncomfortable due to the steep stairs.
We also take note of your comments regarding the lack of English-speaking assistance and announcements, as clear communication is especially important for international passengers.

Rated 1 out of 5 stars

Both outbound and inbound your loading…

Both outbound and inbound your loading staff parked us in so closely that on both occasions I could not open the door wide enough to exit my car. I was travelling with 2 dogs and a child. It is maddening considering you know the dimensions of the vehicles before departure - why do you not plan accordingly and place larger cars in an area where the occupants can actually exit the car without injury.

2 September 2026
Baleària logo

Reply from Baleària

Hello, Daphne.
We’re sorry that your vehicle was parked so closely on both journeys that you could barely open the door to get out, especially while travelling with two dogs and a child.
We understand your concern and take note of your suggestion to use the vehicle dimensions available in the booking to organise the garage more effectively and leave sufficient space for passengers to exit safely.

Rated 4 out of 5 stars

Great vessel

Great vessel. Excellent, helpful staff. As foot passengers, just think the waiting area and cafe area, customer information could be improved.

2 September 2026
Rated 5 out of 5 stars

Dependable

Our departure was delayed due to the ferry being full to capacity but the crew handled it well. Service on board was fine. One criticism is the queuing traffic on approach to port access. In excess of one hour was stressful. An automated process should be introduced using number plate recognition or something

27 August 2026
Rated 3 out of 5 stars

Room for huge improvement!

Delayed departure, ship needs a good clean and overhaul, cabin air conditioning terrible and unable to regulate it from the cabin itself, other passengers very careless and selfish leaving their pets in their cabins un attended while they go for long lunches; then the poor animals crying and howling, inconveniencing customers trying to rest, making other pets stressed too, crew took no action.

27 August 2026
Unprompted review
Rated 4 out of 5 stars

Great experience

Great experience. Instructions for seating or where to go on the ship or where to arrive with check in would have been appreciated.

27 August 2026
Rated 1 out of 5 stars

Baleraria take any chance to rip off…

Baleraria take any chance to rip off money from their passengers. I booked a trip and entered my credit card. I get the message Error from Balearia and I tried again this time they have added an other 5 Euro on the price. This happens one more time and the price is now 10 Euros more for exactly the same trip and then the transaction goes through. Only short term bad companies work this way. Two times I have also bought expensive tickets with the speed ferry from Mallorca to Barcelona. Both times the ferry was cancelled and I get rebooked on the cheaper over night ferry and they refuse to pay back the difference of the ticket price!!!

26 August 2026
Unprompted review
Baleària logo

Reply from Baleària

Hello.
We’re sorry about the problems you experienced during the booking process, including the repeated errors and price increases before the payment was finally completed.
We also understand your frustration after being rebooked from a higher-priced fast ferry to a different service without receiving the fare difference you expected. As these involve specific bookings and charges, please send the details through our Help Center so they can be reviewed: https://helpcenter.balearia.com/hc/en/requests/new

Rated 4 out of 5 stars

Good & Bad

Ferry trip good - wifi not good - discharge at destination bad - I had been assigned parking which was clearly going to be almost last car out - I had my dog in the car and the wait on board was very uncomfortable

26 August 2026

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