I am in shock just how bad the website and app are
Telephone support is excellent. Twice I called and was impressed with the support in English and their great policies.
Regarding their website and app: I am in shock. I have NEVER seen worst code on either a website or app or the complete lack of integration between the 2. Other than original booking, NOTHING works on the website or app. Codes cannot be retrieved, logins can't be made. It's as if someone asked their 8 year old to create this website and then they just left it in place... for years. The only thing scarier than Fred Olsen website and app is adding your credit card information into this royal mess. I honestly cannot believe this page and app are live.
Regarding sending technical feedback, there are simply too many bugs interacting together to be able to isolate one to send to Fred Olsen. I think a thorough round of testing all functions is due.
Reply from Fred Olsen Express