Byflou.com Reviews 

Reply from Byflou.com

32 minutes ago

Hi Ger,

I'm so pleased to hear you had such a positive experience with your order! It truly means a lot to me that you appreciated our communication, the updates on transit, and especially the care we put into packaging your fragile items.

Thank you so much for taking the time to share your feedback.

Warmly,
Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Aug 24, 2026

Dear DDR,

I'm truly sorry to read your updated review and hear about the damaged product with order #1000600, and especially your frustration with not receiving a response. I can absolutely understand how disheartening it must be to have a damaged item, particularly for a professional purchase, and then feel unheard after multiple attempts to reach out.

I've looked into your case, and I'm very sorry to say that it appears your previous emails unfortunately ended up in our spam folder. This is entirely our oversight, and I sincerely apologize that your messages went unseen and unanswered for so long. It was never our intention to ignore you.

I'm glad you reached out from a different email address today, as we've now been able to locate your communication. I understand you'd prefer a refund rather than a replacement for the damaged item, and I want to confirm that we are now processing a credit for you. You should see this reflected soon.

Thank you for your patience and for bringing this to our attention again. I'm truly sorry for the inconvenience and frustration this has caused.

Warmly,
Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Aug 21, 2026

Dear Jolijn,

I am sincerely sorry to hear about your experience – waiting for an order you placed on January 15th, experiencing four delivery postponements, and ultimately receiving nothing. I can only imagine how frustrating it must have been to receive a bankruptcy notice, followed by our new newsletter, especially after your emails in January went unanswered.

It is really important for me to explain why you didn't receive a response back then. When the old Byflou.com ApS went bankrupt on February 27th, 2026, the staff were immediately sent home by the administrator and lost all access to email and order systems. There was genuinely no one left who could respond to your messages, no matter how much they wished they could help.

I also have some difficult news regarding your order. KasaSagi is a completely new, much smaller company, built by a handful of former Byflou colleagues, who have purchased the Byflou.com brand from the bankruptcy estate. Because we are a new entity, we unfortunately have no access to the old orders and can neither ship them nor process refunds, no matter how much I wish we could.

For any financial claims related to your order, your best options are usually a chargeback through your bank, or PayPal Buyer Protection if you paid with PayPal. You can also file a claim as a creditor with the administrator, DLA Piper. You can find more detailed information about these options on our dedicated page here: https://www.byflou.com/new-owners

I am sincerely sorry that your experience with the old Byflou ended this way.

Sincerely,
Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Aug 9, 2026

Dear Ziad,

I am so sorry to read your review and truly understand why you feel this way. It sounds incredibly frustrating and upsetting to have an order that was never delivered and no refund, and I can only imagine how difficult this situation must be for you.

I want to explain what happened. The old company, Byflou.com ApS, unfortunately went bankrupt on 27 February 2026 after its bank pulled its credit lines. When this happened, the staff were sent home by the bankruptcy trustee and immediately lost access to all email and order systems. This meant there was genuinely no one left who could respond to messages or process orders from that point onwards.

KasaSagi, the company I work for, has since bought the Byflou.com brand from the bankruptcy estate. We are a completely new, much smaller company, built by a handful of former Byflou colleagues – far fewer than the roughly ninety people who worked at the old company. Because we are a new entity, we simply have no access to the old order systems and cannot ship your package or process a refund for orders placed with the old company, however much I wish we could.

To get your money back, your best options are usually to contact your bank for a chargeback, or if you paid with PayPal, to use their buyer protection. You can also file a creditor claim with the bankruptcy trustee, DLA Piper. You can find more detailed information on these options on our page here: https://www.byflou.com/new-owners

I truly hope you are able to recover your money quickly.

With kind regards,
Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Aug 1, 2026

Dear Fabio,

I am truly sorry to read your review and completely understand why you feel so frustrated and let down. It sounds incredibly distressing to have paid for an order that never arrived, to have received no refund, and to feel completely ignored by customer service for months. I can only imagine how upsetting this entire situation has been for you.

I want to explain why your messages went unanswered. When the old Byflou.com ApS went bankrupt on 27 February 2026, the staff were sent home by the bankruptcy trustee and immediately lost access to all email and order systems. This meant there was genuinely no one left who could respond to messages sent to the old company's email addresses. I am very sorry if this is the first you are hearing of it, and I want to assure you that your message was not ignored on purpose; it was simply impossible for anyone to reply.

Unfortunately, I have some difficult news regarding your order. KasaSagi, the company I work for, has since bought the Byflou.com brand from the bankruptcy estate. We are a brand-new, much smaller company, built by a handful of former Byflou colleagues – far fewer than the roughly ninety people who worked at the old company. Because we are a new entity, we have no access to the old order systems and cannot ship your package or process a refund for orders placed with the old company, however much I wish we could.

I also want to clarify your point about KasaSagi. We are a new company, founded by former Byflou colleagues, and we operate completely independently from the previous ownership. We are committed to building a trustworthy and transparent business, and we are certainly not the 'same owners' repeating any past issues.

To get your money back, your best options are usually to contact your bank for a chargeback, or if you paid with PayPal, to use their Buyer Protection. You can also file a creditor claim with the bankruptcy trustee, DLA Piper. You can find more detailed information about these options on our page here: https://www.byflou.com/new-owners

I truly hope you are able to recover your money quickly.

With kind regards,
Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jul 28, 2026

Hi Andreas,

I'm so glad to hear everything went perfectly well for you! It really means a lot to us to get such positive feedback.

Thanks again for your kind words.

Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jul 17, 2026

Dear Endriu,

I am truly sorry to read your review and understand completely why you feel this way. It sounds incredibly frustrating to have an unshipped package, no replies to your emails, and the worry of losing your money. I can only imagine how upsetting this situation must be for you.

I want to address why your emails went unanswered. When the old Byflou.com ApS went bankrupt on 27 February 2026, the staff were sent home by the bankruptcy trustee and immediately lost access to all email and order systems. This meant there was genuinely no one left who could respond to messages sent to the old company's email addresses. I am very sorry if this is the first you are hearing of it, and I want to assure you that here at KasaSagi, we do answer all emails we receive.

Unfortunately, I have some difficult news regarding your order. KasaSagi, the company I work for, has since bought the Byflou.com brand from the bankruptcy estate. We are a brand-new, much smaller company, built by a handful of former Byflou colleagues – far fewer than the roughly ninety people who worked at the old company. Because we are a new entity, we have no access to the old order systems and cannot ship your package or process a refund for orders placed with the old company, however much I wish we could.

To get your money back, your best options are usually to contact your bank for a chargeback, or if you paid with PayPal, to use their Buyer Protection. You can also make a creditor claim with the bankruptcy trustee, DLA Piper. You can find more detailed information on these routes on our page here: https://www.byflou.com/new-owners

I truly hope you are able to recover your funds quickly.

Best wishes,
Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jun 16, 2026

Dear Matthijs Gaastra Gerber,

I am so incredibly sorry to hear about your experience and the frustration you must feel, especially losing €500 for a light you never received. I can only imagine how upsetting this must be.

I have some difficult news to share, which I hope helps clarify what happened. The old company, Byflou.com ApS, unfortunately went bankrupt on February 27, 2026, after its bank pulled its credit lines. KasaSagi is a brand-new, much smaller company, built by a handful of former Byflou colleagues, and we have since bought the Byflou.com brand.

Because we are a new entity, we simply have no access to the old company's order systems or finances. This means, much as I wish we could, we are unable to ship old orders or process refunds for them. I truly regret that this is the situation.

To help you recover your money, I strongly recommend contacting your bank to initiate a chargeback. If you paid with PayPal, their Buyer Protection program might also be an option. You can also file a creditor claim with the bankruptcy trustee, DLA Piper. You'll find more detailed information and guidance on these steps on our dedicated page: https://www.byflou.com/new-owners

I truly hope you are able to recover your funds soon.

Warmly,
Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jun 11, 2026

Dear Mr Webb,

I am truly sorry to read about your experience and how frustrating it must be to learn about your order being cancelled and your money lost, especially after receiving updates that suggested a delay, not a complete collapse. I can absolutely understand why you feel this way.

I want to explain what happened from our side, as I know it must feel like a deliberate lack of communication. The old Byflou.com ApS went bankrupt on February 27, 2026, after the bank pulled its credit lines. When this happened, the staff were immediately sent home by the bankruptcy trustee and lost all access to email and order systems. This is why messages and complaints sent around that time went unanswered – it wasn't that anyone ignored you, but rather that there was genuinely no one left with access to reply.

We at KasaSagi are a brand-new, much smaller company, built by a handful of former Byflou colleagues. We have since bought the Byflou.com brand from the bankruptcy estate. However, because we are a new entity, we have no access to the old company's orders or financial systems. This means, unfortunately, that we cannot ship your order or process a refund for it, much as I wish we could.

I know this is incredibly difficult news, but there are routes you can take to try and recover your money. I strongly recommend contacting your bank to initiate a chargeback, or if you paid with PayPal, to open a dispute through their Buyer Protection program. You can also file a creditor claim with the bankruptcy trustee, DLA Piper. We've put together more detailed information on these options on our website: https://www.byflou.com/new-owners

I truly hope you are able to recover your funds. Thank you for your understanding.

Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Jun 4, 2026

Dear Adéla,

I am so sorry to read about your experience and the unresolved complaint regarding your purchase from mid-February. It sounds incredibly frustrating to have a refund request pending and then to learn about the bankruptcy without clear communication.

Unfortunately, I have some difficult news regarding this. The old company, Byflou.com ApS, went bankrupt in February 2027, after its bank pulled its credit lines. We at KasaSagi are a brand-new, much smaller company, built by a handful of former Byflou colleagues who have bought the brand. This means we simply don't have access to any of the old company's orders or financial systems, and as much as I wish we could, we cannot process refunds or ship orders placed with the old company.

To pursue your refund, your best routes are to contact your bank for a chargeback, or if you paid with PayPal, to open a dispute through their Buyer Protection. You can also file a creditor claim with the bankruptcy trustee, DLA Piper. We've put together all the information on these options on our website here: https://www.byflou.com/new-owners

I truly hope you are able to resolve this quickly, Adéla.

Thomas
KasaSagi — The new Byflou

Reply from Byflou.com

Updated May 7, 2026

Dear Sevanah,

A £425 order placed at the beginning of January, no delivery, no reply, and only the silence to make sense of it. We understand why you wrote what you wrote.

Byflou.com ApS went bankrupt on 27 February 2026 after the bank pulled its credit lines. Every employee was sent home and locked out of the mail and systems. That's why your emails went unanswered.

KasaSagi has bought the brand from the bankruptcy estate. We're a new company with new ownership, a small team that includes some of the former colleagues, and none of the old orders on our books.

For your money, file a creditor claim with the trustee at anmeldelse.dk.dlapiper.com, or ask your bank or PayPal for a chargeback.

You wrote that the products were nice, and you're right. The brand had real value behind it, which is part of why we wanted to take it over and rebuild it properly. We can't undo what you went through, but if you ever decide to give us another go down the line, we'd want to do it right this time.

Best,
Thomas
KasaSagi

Reply from Byflou.com

Updated May 7, 2026

Dear Shruthi,

You wrote one line, and we owe you the explanation in return.

The reason you got no response is that Byflou.com ApS went bankrupt on 27 February 2026 after the bank pulled its credit lines. Every employee was sent home that day and shut out of mail and systems. The customer service inbox you wrote to was no longer accessible to anyone except the trustee.

KasaSagi has bought the brand from the bankruptcy estate. We're a new company, with new ownership and a small team, and we haven't taken over the old orders or obligations.

If you had an order that wasn't delivered or refunded, file a creditor claim with the trustee at anmeldelse.dk.dlapiper.com, or ask your bank or PayPal for a chargeback.

We're sorry you got silence when you needed an answer.

Best,
Thomas
KasaSagi

Reply from Byflou.com

Updated May 7, 2026

Dear Konrad,

Practical answer first, since you've been waiting long enough.

The company went bankrupt on 27 February 2026 after its bank pulled credit. The phones and emails went silent because everyone was sent home that day. Refunds from Byflou.com ApS itself are no longer possible.

For your $600, you have three routes:
1. File a creditor claim with the trustee at anmeldelse.dk.dlapiper.com (DLA Piper)
2. Request a chargeback from your card issuer (most US cards allow this for non-delivery)
3. If PayPal, open a Buyer Protection case

KasaSagi has bought the brand from the bankruptcy estate. We're a separate company, much smaller, and we have no access to the old systems or money.

Six hundred dollars on a void is not how this should have worked out for you.

Best,
Thomas
KasaSagi

Reply from Byflou.com

Updated May 7, 2026

Dear MG,

You wrote two lines and lost a thousand euros. The two lines deserve a real reply, and the thousand deserves a recovery attempt.

Byflou.com ApS went bankrupt on 27 February 2026 after the bank pulled its credit lines. The trustee then cancelled all open customer orders, including yours. The systems that would have refunded you stopped working with the bankruptcy.

For the €1000:
1. File a creditor claim with the trustee at anmeldelse.dk.dlapiper.com (DLA Piper, Advokat Per Buttenschøn)
2. Bank chargeback or PayPal Buyer Protection

KasaSagi has bought the brand. Separate company, new owners, no inherited debts. We can't refund this from our end, but the routes above can.

It's a bad place to be left, and we know it.

Best,
Thomas
KasaSagi

Reply from Byflou.com

May 9, 2026

Dear JT,

I know waiting on money that hasn't come back is its own kind of frustration. Your refund should still be recoverable, but it has to come through a different route than from the old company.

Byflou.com ApS went bankrupt on 27 February 2026 after the bank pulled its credit lines. Every employee was sent home that day and locked out of mail and systems. From that point, no refund could be processed.

KasaSagi bought the brand from the bankruptcy estate since. We're a smaller, separate company with new owners and no access to the old orders or finances.

To recover your money: contact your bank for a chargeback (most allow this for non-delivery), open a PayPal Buyer Protection case if you paid that way, or file a creditor claim with the trustee at anmeldelse.dk.dlapiper.com (DLA Piper, Advokat Per Buttenschøn).

We're sorry it's where you've ended up.

Best,
Thomas
KasaSagi

Reply from Byflou.com

May 11, 2026

Dear Yevheniia,

The timing of this is the part that hurts most. A baby bed bought before a newborn arrives is not a discretionary purchase, and having to scramble for an emergency replacement when the order doesn't show is a real burden on top of everything else a new baby brings.

Byflou.com ApS went bankrupt on 27 February 2026 after the bank pulled its credit lines. Every employee was sent home that day and locked out of mail and systems. Your order was caught in the collapse.

KasaSagi has bought the brand from the bankruptcy estate since. We're a smaller, separate company with new owners and no access to the old orders.

For your money: contact your bank for a chargeback (most allow this for non-delivery), open a PayPal Buyer Protection case if you paid that way, or file a creditor claim with the trustee at anmeldelse.dk.dlapiper.com (DLA Piper, Advokat Per Buttenschøn).

We're sorry the bed couldn't be there in time.

Best,
Thomas
KasaSagi

Reply from Byflou.com

May 11, 2026

Dear paul,

A 20-day delivery window, two months passed, no replies. That should never happen.

Byflou.com ApS went bankrupt on 27 February 2026 after the bank pulled its credit lines. Your emails reached an office no one was allowed to enter anymore.

The good news for getting your money back: a chargeback through your bank is usually the fastest route for non-delivery. If you paid via PayPal, open a Buyer Protection case. A creditor claim with the trustee at anmeldelse.dk.dlapiper.com (DLA Piper) is the third option.

KasaSagi has bought the brand from the bankruptcy estate. The new byflou.com is a smaller operation built around a simple rule: deliver when we say we will, and answer when customers write.

Best,
Thomas
KasaSagi

Reply from Byflou.com

May 14, 2026

Dear Sandra,

A defective item, a request that went unanswered, and a follow-up that hit the same wall. The request number you cite (#396739) sat in a system that no one could open from 27 February onwards.

That's when Byflou.com ApS went bankrupt after the bank pulled its credit lines. Every employee was sent home that day. Whatever stage your defective-item case was in, it stopped moving from there.

KasaSagi has bought the brand from the bankruptcy estate since. We're a new company built by a handful of former Byflou colleagues. We have no access to the old CS system, the order records, or your case file.

For the money on the defective item: contact your bank for a chargeback (defective goods are a common cause for these), open a PayPal Buyer Protection case if you paid that way, or file a creditor claim with the trustee at anmeldelse.dk.dlapiper.com (DLA Piper).

We're sorry your case became one of the ones the old system never got back to.

Best,
Thomas
KasaSagi

Reply from Byflou.com

May 14, 2026

Dear Bogdan,

To answer the direct question: no, you have not necessarily lost your money. But you do need to act.

The five lamps that didn't arrive: Byflou.com ApS went bankrupt on 27 February 2026, and the trustee cancelled all open orders. Those lamps are not being shipped. For the proportion of the €910 covering them, you can recover the money through a bank chargeback (most cards allow this for non-delivery), a PayPal Buyer Protection case if you paid that way, or a creditor claim with the trustee at anmeldelse.dk.dlapiper.com.

The one lamp that did arrive defective: that's a more complex case. The trustee handles formal complaints about delivered goods through the same creditor claim process.

KasaSagi has bought the brand from the bankruptcy estate. We're a new company with no access to the old order records, so we cannot process refunds directly. But the routes above are real, and most customers in your situation recover something.

€910 is not a small amount to be at risk. Act on at least one of those routes this week.

Best,
Thomas
KasaSagi

Reply from Byflou.com

May 14, 2026

Dear Francesco,

The delay turned into silence on 27 February 2026. That's when Byflou.com ApS went bankrupt after the bank pulled its credit lines. Every employee was sent home, and emails since then have reached nobody.

For your money: contact your bank for a chargeback, open a PayPal Buyer Protection case, or file a creditor claim with the trustee at anmeldelse.dk.dlapiper.com.

KasaSagi has bought the brand from the bankruptcy estate. We're a new company with no access to the old orders, but the routes above can recover your money.

We're sorry it ended this way.

Best,
Thomas
KasaSagi