Aspinal of London Reviews 

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Excellent customer service! I had an issue with UPS regarding a personalised order, but the Aspinal of London team went above and beyond to help resolve it. They kept in touch with UPS and made sure I finally received my parcel.

Thank you so much for your help and kindness! ❤️

The website was easy to navigate and the selection of bags was wonderful. Delivery was quick and the bag itself is superb. I'm a very happy customer.

Very disappointing customer service. I have been trying to return an item for over a week and have contacted Aspinal through email, WhatsApp, and online chat, but I still haven’t received any proper response or return instructions.

It should not be this difficult to return an order, especially from a brand at this price point.
The whole experience has been extremely frustrating and disappointing. Customer service definitely needs significant improvement.

Overall good service from start to finish, plus quality products.

Excellent customer service. Speed of delivery super fast . Gorgeous products

Just received my order. Am obsessed with the bag. The delivery is fast. It only took one week for them to send the bag from UK to Australia. The customer service is top notch. They are quick to respond my concerns and solve it. The package is well packed without any damage through such a long journey. I am very impressed. Would recommend it.

Amazing customer service as always with Aspinal. The staff are second to none. Fast responses, nothing too much trouble and so pleasant to speak to.
The quality of the products are exquisite it is clear to see why the brand is favoured by royalty. Sophie Carter was tremendous.

Very quick and straightforward delivery. Lovely products, great quality and exactly as shown and described on the website. My second order with Aspinal and will definitely use again.

I ordered a diamond necklace for my wife for our 30th wedding anniversary and there was confusion, on my behalf, regarding lead time which potentially meant that I wouldn't have it for the day. I contacted customer service and was fortunate to be put in the hands of "Gaby". She went above and beyond to expedite my order and the level of communication throughout was exceptional meaning it will arrive in good time. Big thankyou to Gaby

Very happy, very quick delivery to Australia! And I love the items I ordered. Couldn’t recommend highly enough

I ordered two matching items approx $1000 as shown on the website for a wedding. A beautiful guest book and a large photo album. When I received them they were two different colors and the grain didn’t match at all. I emailed and inquiry and didn’t hear back for over a week and by that time I couldn’t send the guest book back and also have time to get a new one. They told me I could return it but knew the date and that it was too late to order another one. When I tried later to return the album they changed their minds and said the items were listed with different colors. I sent photos of their website as these items are advertised together as matching. Anyway, long response times, bait and switch and a huge pain. Will not order there ever again.

Overall experience was great and DPD delivery was on time and driver was very respectful of our property the item is very good quality and well received thank you highly recommend this company and will be purchasing items again in future

Products always well packaged and survive the trauma of delivery vehicles - can order with confidence that every care is taken to prevent damage in transit.

Very quick and impressive response from agent via chat function to fix a mail order delayed delivery issue - great products

Excellent customer service from Nicolle. When I had to return a bag Nicolle assisted me to find a more suitable bag. She was helpful and used her knowledge to secure a beautiful replacement that was even nicer.
I have always found Aspinal of London’s products to be first rate and now I have discovered their customer service is also first class.

Great interaction with Bradley ie answers questions asked. Love the quality products. Easy to order. Glad they use DPD for delivery ie on time, handled with care and respectful drivers. Win win.

Very smooth experience! It's my first time buying from this brand. I fell in love with the Mayfair 2 silhouette, and the Deep Taupe and Ivory colorway fits my everyday palette so well. I jumped on it fearing it will go out of stock before Black Friday, and I'm so glad I did! The packaging is wonderful and so carefully put together. I ordered on Sunday night, and it was delivered to Toronto by Wednesday! It says explicitly all import duties are covered, which is really nice.

I'm a sucker for details and I literally cannot find any flaws with the bag and the stitching. Everything looks and feels perfect. I will definitely come back for more handbags from Aspinal of London!

Aspinal are an amazing company with fantastic customer service. I have been a customer for years and they never dissapoint.

I had a problem with the repair that was taking quite a long time to get back to me. Once Alice in customer service took up the case, it was all sorted. She even fixed a problem of my own making. Couldn't recommend her highly enough.

As a regular very satisfied customer at Aspinal, it is with a heavy heart that I feel it’s necessary to write this review.
I purchased a gift for my friend’s birthday on the 16th of July and still it hasn’t arrived.
Customer service, although polite, are sporadic with very little interaction or help offered. I’m so frustrated as Aspinal was always my “Go to” for beautiful gifts, but all of this has left a really bad taste in my mouth!
UPDATE: Thank you to Nicolle for contacting me and resolving my issue so quickly and efficiently, I am delighted to now have my friends gift which I know she will love!
You have now restored my faith in your company and I will shop again in the future with confidence… thank you 💜