Animawings Reviews 

Writing this review still waiting for boarding. Perhaps the worst flying experience I ever had, outbound flight was cancelled 4 hours before check-in and rescheduled 2 days later with no refund option or any assistance from customer service. Inbound flight was delayed by 2 hours, again no assistance, no vouchers for water in airport. Just awful experience. At least planes are ok

flew with them to Prague. modern airplane with plenty of legroom (much better compared to Tarom)

If I could give it 0 stars i would. Worst company! They have cancelled and moved 4 flights in one week. When I ask why they keep blaming other people. They refuse to compensate or acknowledge the severity of the situation. Never ever book with them. It is a complete joke. They cancelled my flight less than 24h before the trip.

131Ras, booking for 2 adults and a 3 year old child. Check in done with seats next to each other,by the boarding gate realloction of the seats,adults together, child by himself different row.Same at return.

I’m referring to A2 4271 flight from Antalya to Bucharest. Negative aspects: late departure by aprox 1.30h, flight in cooperation with Dan Air, operated by a very old aircraft, which vibrated frequently during flight, upon landing, there was excessive vibration in the storage area. The seats were stained, and the carpet was torn. Upon arrival, there was a long wait on board the aircraft for the evacuation stairs to arrive. Positive aspects: cabin crew attitude. DO NOT TRAVEL WITH DAN AIR or ANIMAWINGS AND DAN AIR!

Extremely disappointing experience with AnimaWings.

Our A2 616 flight from Bucharest to Rotterdam on 28 August 2026 was cancelled while we were already at the airport. We received the official cancellation notification only at 18:17, after we had arrived at the airport and completed the necessary formalities.

The cancellation itself was not the worst part. The real problem was the lack of assistance and any rerouting solution. We were not offered an alternative flight to Rotterdam or even to another airport in the Netherlands, or the region, despite explicitly requesting rerouting at the earliest opportunity, including on another airline.

We tried to contact the AnimaWings Call Center immediately after the cancellation but were unable to reach an operator. We then submitted our rerouting request in writing. With no practical solution provided by the airline, we were left to find alternatives ourselves, resulting in significant additional costs and disruption to our entire trip.

Flight cancellations can happen. What really matters is how an airline treats its passengers when they do. Passengers should not be left at the airport without clear information, proper assistance or a realistic alternative to reach their destination.

We have now submitted a formal complaint to AnimaWings and hope that the company will handle it properly and significantly improve the way it assists passengers when flights are cancelled.

We were warned way too early that our plane has been delayed by a 4 entire hours, i would NEVER trust this company ever again because of what happened after that as well.

Absolute disaster. Not only was the plane an hour late but right now we don’t know whether we’re gonna actually board or not, f this airline. I’d rather fly Tarom, and Tarom sucks ass. Absolute mess.

Awful airline. They cancel the flight for no reason, and then, if you booked through an agency, you need to go through the agency to request refund, wait in line and so on so forth, and for booking on another flight, which they already accommodated you on, they ask for a HUGE price difference. I would not recommend using this airline EVER!

Ticket purchase process was easy and straight forward.

We flew with AnimaWings on August 3, 2026, from Geneva to Bucharest, travelling with our three children (2 years old, 1 year old and 3 months). One of the two strollers we checked in was damaged during the flight.
Unfortunately, although I was travelling with my husband, we were focused on our three very young children, who urgently needed food, rest and attention after the flight. Because of this, we did not notice the damage immediately and left the airport without filing a PIR. When we contacted AnimaWings afterwards, we were told that without a PIR filed at the airport, nothing could be done.
If you are travelling with children, make sure you inspect your stroller very carefully before leaving the baggage claim area. For us, receiving a damaged child’s stroller and then being told that no solution was possible was a very disappointing experience.

★☆☆☆☆

Atenție, părinți! Am zburat cu AnimaWings pe 3 august 2026, din Geneva spre București, împreună cu soțul meu și cei trei copii ai noștri (2 ani, 1 an și 3 luni). Unul dintre cele două cărucioare predate la cală a fost deteriorat în timpul zborului.

Din păcate, deși eram împreună cu soțul meu, eram concentrați pe cei trei copii foarte mici, care aveau nevoie urgentă de mâncare, odihnă și atenție după zbor. Din această cauză, nu am observat imediat deteriorarea și am părăsit aeroportul fără să facem un PIR. Când am contactat ulterior AnimaWings, ni s-a spus că, fără un PIR făcut în aeroport, nu se mai poate face nimic.

Dacă călătoriți cu copii, verificați foarte atent căruciorul înainte de a părăsi zona de bagaje. Pentru noi, faptul că am primit un cărucior pentru copii deteriorat și apoi ni s-a spus că nu se poate găsi nicio soluție a fost o experiență foarte dezamăgitoare.

TOTAL SCAMMERS!!
I had to cancel a flight where I was entitled for refund and they haven’t refunded my money in 2 months.
Support is a joke “waiting for financial department” is all I received.

Unlike its charter airline competitors, the experience of flying with AnimaWings was a very positive one. Decent and respectful crew, no arrogant and argumentative attitudes, no nonsense regarding luggage and carry-ons. Plane was clean, more clean than I've seen in a long while. Comfortable reclining seats, with head rests, even in economy. Chargers available. Meal provided, although you wouldn't expect it for the price.
Plane actually left on time, and got to the destination early.
Their competition could learn a thing or two about how to run an airline from these guys, instead of treating passengers like cattle.

I had a trip today from Bucharest to Hurghada on flight 4104 with Ada, Lorena, Adina, Nicoleta as flight attendants and I was extremely impressed by how nice and attentive they were. I am afraid of flying and they talked to me throughout the journey and managed to calm me down by explaining how safe flying is and reassuring me that everything is fine. I would definitely recommend this airline!

We had tickets from Istanbul to Cluj-Napoca, and our flight was cancelled just 1.5 days before departure. We were actually getting ready to leave for the airport at that moment, as Istanbul was just a transit city for us.

We had to urgently look for an alternative flight, and unfortunately, the airline added even more uncertainty to an already stressful situation. First, they sent us some alternative flights without clearly explaining what they were. The proposed itinerary involved flying from Istanbul to Bucharest and then from Bucharest to Cluj, with a long layover in Bucharest.

The information on the website was also unclear about whether we were entitled to a refund in this situation. We tried to contact support by phone, but it was impossible to reach either the Romanian or Turkish office. Eventually, they replied by email after about two hours, but by then we had already missed the opportunity to buy reasonably priced direct flights to Cluj with another airline. As a result, we had to pay around 1,000 RON (approximately $230) extra, simply because the cancellation process was poorly explained and customer support was too slow to respond.

Overall, this was a very stressful and disappointing experience. When an airline cancels a flight at such short notice, clear communication and fast customer support are especially important. Unfortunately, we did not receive either.

Flight A2611 (Stockholm to Bucharest) on June 14, 2026, was delayed by over 3 hours. While the airline acknowledged the technical cause of the delay, the handling of the compensation claim has been exceptionally poor.

After waiting over a month for an update, the only response I received was an offer of travel vouchers, despite my explicit request for the cash compensation I am entitled to under EU Regulation 261/2004. These vouchers are highly restrictive and practically useless to me as a passenger based in Budapest.

It feels as though the airline is intentionally making the claims process difficult to avoid paying the legally required cash compensation. I have sent multiple follow-ups and a final notice, all of which have been ignored or met with generic template responses. I am now forced to escalate this matter to the relevant National Enforcement Body and the European Consumer Centre. Think twice before flying with them if you value fair treatment and reliable customer service in the event of flight disruptions.

I have been travel with Animawings once from Copenhagen until Timișoara and i was extremely surprised to see that everything was very nice and employees were very nice 😍

It’s true, I have only been once but this time was very nice!

They delayed our flight with 2h55 minutes, just to avoid the 3-hour compensation without communicating anything about the delay reason. The plane took off after midnight, when we should have already arrived at the destination. The cabin crew didn't say anything about the reason and they were talking fast so we couldn't understand a word even tough they spoke in our native language... worst experience taking into account that we were with our 1-year old baby and the Heraklion airport didn't even have a safe space for babies and children to play or spend time. After all this delay, it took them 1 hour to give us the luggage (from 2 am to 3 am)... We'll never choose Animawings again

DO NOT BOOK WITH THEM - 4 Months of Excuses Withholding Our Refund!

Our flight was canceled over 4 months ago, and AnimaWings is still illegally withholding our money! Under EU regulation (EC 261/2004), refunds for canceled flights must be processed within 7 days. Instead of fulfilling their legal obligation, their customer service keeps dragging us along with pathetic excuses about "technical issues with the refund processing system."

Four months is not a technical issue; it is a deliberate policy to hold onto passengers' money. It is unacceptable, illegal, and disgraceful customer service. Save your money and avoid this airline at all costs!

On 18.07.2026 I bought a ticket, on the route: Bucharest (Otopeni)-Chania. The scheduled time for takeoff (and for which I bought the ticket) was set at 16.05. Arriving at the airport, I noticed that the first change had been made:
“IMPORTANT! The schedule for flight number A24150, route Henri Coanda Int Airport - Chania Airport, date 18.07.2026 16:05 . has been changed as follows:
Your flight A24150 schedule for Henri Coanda Int Airport - Chania Airport, 18.07.2026 16:05 has been changed to:

Updated time/ New time – 18.07.2026 / 17:50

Thank you for choosing Animawings, we wish you a pleasant flight and we look forward to having you on board!

Animawings Team”
then:
“IMPORTANT: We regret to inform you that your flight A24150 OTP CHQ has been delayed due to unforeseen circumstances to 18.07.2026 18:45

Please be assured that we are doing our best to minimize the delay and get you to your destination as soon as possible. Our team will provide you with updated information about your flight status at regular intervals.

We appreciate your patience and understanding in this matter!

Animawings Team”
and at the end:
“IMPORTANT: We regret to inform you that your flight A24150 OTP CHQ has been delayed due to unforeseen circumstances to 18.07.2026 20:00

Please be assured that we are doing our best to minimize the delay and get you to your destination as soon as possible. Our team will provide you with updated information about your flight status at regular intervals.

We appreciate your patience and understanding in this matter!

Animawings Team”
After that, they didn't send anything. The airport staff was trained to lie nicely, so that the passengers wouldn't get angry…………….. How far can an airline's insensitivity go? About as much as Animawings proved on 18.07.2026. Or, probably, it can go a lot!
I've flown with other airlines, which, in the event of a flight delay and a missed connection, changed my ticket and provided me with accommodation, automatically, without me having to do anything. Animawings is far from offering, apart from lies to cover up their incompetence and, in short, they can't offer anything! Some lame excuses…………………do not make room for what should determine them to respect the schedule we pay for! But at Animawings, Insensitivity is extremely high!
Sory: I forgot to tell you that, finally, we arrived at Chania at 22.04 !!!!! Instead of 18.00 PM !!!! This is Animawings. Want to try? Good luck !!!!