I'm very happy with my experience with Air Advisor. The whole process was fast and efficient from start to finish. Communication was pleasant and clear at every step, so I always knew exactly where th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We found AirAdvisor to be very helpful, professional and swift in settling our delayed flight claim through the airline. This after trying to deal with the airline directly for months with no success... See more
Company replied
I had a flight delayed at the beginning of the year 2026 and found myself being owed compensation under EU guidelines. The airline (Delta) did not provide me an opportunity to come a claim directly wi... See more
Company replied
Had a classic EU261 claim due to a delayed flight. No knowledge of how to go about this. Going with Air Advisor was definitely the right decision. Saved time for research, errors, and execution. They... See more
Company replied
Company details
Information provided by various external sources
Delayed or Canceled flight? Denied boarding? Airline owes you up to $700. Check your flight for free and within 3 mins. Get help from AirAdvisor.
Contact info
Boston, United States
- info@airadvisor.com
- www.airadvisor.com
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad fraudulent!
Bad fraudulent!! I submitted my claim and they closed it without sending my compensation. It seems, they took the money from British Airways with all the documents they asked me to submit and they keep the money without sending me even part of it. They now sent ma a link for review as though they helped me.
4 September 2026
Unprompted review
Thanks 💰Thanks 💰
5 September 2026
Unprompted review
Reply from AirAdvisor
Dear Chavdar Georgiev,
Thank you so much! 😊
We’re delighted that we could help you successfully claim your compensation.
We truly appreciate your trust in AirAdvisor and are happy to see that the outcome brought a smile to your face! 💰✈️💙
Warm regards,
The AirAdvisor Team
Great service and solved in less than 2…
Great service and solved in less than 2 months. I was not confident but it really works fine. Thanks a lot
4 September 2026
Unprompted review
Reply from AirAdvisor
Dear Iñaki De la Asuncion,
Thank you so much for your kind feedback! 😊
We’re delighted that AirAdvisor was able to resolve your claim in less than two months and exceed your expectations.
It’s wonderful to hear that we could give you confidence in the process and achieve a positive result.
Thank you for trusting us! 🌟✈️💙
Warm regards,
The AirAdvisor Team
A great bonus never thought it would be…
A great bonus never thought it would be so simple AirAdvisor proved me wrong.
8 May 2026
Unprompted review
Reply from AirAdvisor
Dear Dean Murphy,
Thank you so much for your wonderful feedback! 😊
We’re delighted that AirAdvisor made the process much simpler than you expected and helped you turn your claim into a great bonus. 🌟
We truly appreciate your trust and recommendation! ✈️💙
Warm regards,
The AirAdvisor Team
Took very long and amount deducted is…
Took very long and amount deducted is too much.
13 July 2026
Unprompted review
Reply from AirAdvisor
Dear Valued Client,
Thank you for sharing your honest feedback! 😊 We’re glad AirAdvisor helped make the EU261 claim process easier and saved you the time and effort of researching, preparing, and handling everything yourself.
We also appreciate your comments regarding the fees. We want to ensure our pricing is fully transparent: our complete price list is available on our website for all clients. We work under a **“No-Win-No-Fee”** model, meaning you pay nothing upfront or if the claim is unsuccessful. When we successfully collect compensation from the airline, we transfer it to you after deducting our commission. There is no financial risk for you. ✈️💙
Thank you again for recommending AirAdvisor and for trusting us with your claim! 🌟
Warm regards,
The AirAdvisor Team
Never use this service go directly…
Never use this service go directly through the airline even after doing the application and emailing the next day to say that I didn’t no longer want them to pursue this on my behalf they told me that I had no choice but to do this. when they realised I had gone directly through the airline for one of the passengers they charged me £100 and would not release the money for the Other people who was on my booking until I paid their charge.
7 July 2026
Unprompted review
Reply from AirAdvisor
Dear N Wilbraham,
Thank you for sharing your experience. We are sorry to hear that the process left you feeling frustrated and that you were dissatisfied with the communication regarding your claim.
We would like to clarify that once a claim has been formally submitted and AirAdvisor has started pursuing it with the airline, the applicable terms regarding termination and fees may apply. This is because, at that stage, our team has already carried out work on the claim and established the claim with the airline.
If a passenger subsequently decides to pursue the claim directly with the airline, this can also create complications, particularly when several passengers are included in the same booking. In such circumstances, the applicable fee is not a charge made arbitrarily, but is determined by the terms agreed when the claim was submitted.
We understand that you contacted us shortly after submitting the application because you no longer wanted us to continue acting on your behalf. However, the possibility of terminating the agreement depends on the stage the claim has reached. Once the claim has already been prepared and submitted to the airline, it may no longer be possible to withdraw it without the applicable consequences under the terms.
Regarding the payment for the other passengers on your booking, we understand your concern about the funds being held until the applicable charge was settled. We appreciate that this situation may have been confusing and frustrating, but payments involving multiple passengers must be handled in accordance with the claim agreement and the status of each passenger's claim.
We always recommend reviewing the applicable terms and fee structure before submitting a claim so that passengers are fully aware of how the process works.
We regret that your experience did not meet your expectations and appreciate you taking the time to share your feedback.
Warm regards,
The AirAdvisor Team
Had a classic EU261 claim due to a…
Had a classic EU261 claim due to a delayed flight. No knowledge of how to go about this. Going with Air Advisor was definitely the right decision. Saved time for research, errors, and execution. They were well worth it. Would recommend and use again.
1 September 2026
Unprompted review
Reply from AirAdvisor
Dear Andrew,
Thank you so much for your thoughtful feedback! 😊
We’re delighted to hear that choosing AirAdvisor saved you time and made the claim process easier and more straightforward.
We truly appreciate your recommendation and would be happy to assist you again in the future! ✈️💙
Warm regards,
The AirAdvisor Team
Fast, Clear, and Hassle-Free Service
I'm very happy with my experience with Air Advisor. The whole process was fast and efficient from start to finish. Communication was pleasant and clear at every step, so I always knew exactly where things stood. What impressed me most was how short the handling time was my case was resolved much quicker than I expected. I'd definitely recommend Air Advisor to anyone dealing with a flight claim.
1 September 2026
Unprompted review
Reply from AirAdvisor
Dear Groot,
Thank you so much for your detailed and wonderful feedback! 😊
We’re delighted to hear that you found the process fast, efficient, and hassle-free, with clear communication throughout. It’s especially great to know your case was resolved sooner than expected.
Thank you for recommending AirAdvisor and for trusting us with your claim! 🌟✈️💙
Warm regards,
The AirAdvisor Team
Air Advisor claims on their support is…
Air Advisor claims on their support is misleading, we give them all the details of costs following a flight cancellation and only received a small fraction of our costs back a long time later, and after Air Advisor deducting a 30% commission! We could have claimed directly from airline and done much better ourselves, feel very out of pocket & scammed.
24 August 2026
Unprompted review
Some of the worst customer service I’ve ever experienced
As others have mentioned, they made trying to withdraw my family’s claim as painful as possible. The longest reply wait times I’ve ever experienced from a company, combined with contradicting information being given and outright ignoring questions in my emails.
We were (and still are) receiving constant automated emails and texts saying our claim is on hold and we need to submit more information to finish the claim. Yet, we are told by customer service that the claim is already sent so they’re not able to stop acting on our behalf or delete any of our personal information…
We also previously received persistent urgent emails saying our claim may expire if we didn’t upload this information soon. So we didn’t… and of course the claim did not expire at all.
Nothing adds up! A dodgy experience with an overwhelming lack of transparency and trustworthiness.
2 September 2026
Unprompted review
Reply from AirAdvisor
Dear Alex Curmi,
We are sorry to hear that you have been dissatisfied with your experience and understand why the repeated notifications and difficulty in withdrawing the claim have caused frustration.
We would like to clarify the current status of your claim. Your claim was processed and formally submitted to the airline, and the case is still fully active. We are currently waiting for the airline’s official response. Although we previously contacted you to request some additional documentation, please be assured that this did not stop or delay the proceedings. Requests for additional documents can be a standard part of the claim process and do not mean that your claim has been put on hold or that the proceedings have stopped.
We also understand your concerns regarding the automated emails and text messages you continued to receive. These notifications may be generated automatically by the system when documentation is requested or when certain actions are still shown as outstanding. We apologise if these messages created confusion or gave the impression that your claim had not already been submitted to the airline.
Regarding your request to withdraw the claim, once a claim has been formally submitted to the airline, we are unfortunately no longer able to close it at that stage, in accordance with our Terms and Conditions. Section 6.2 specifies that a member may terminate the service within 14 calendar days from the date the case is submitted to AirAdvisor, but only before AirAdvisor prepares and submits the claim to the airline.
In your case, the claim has already been submitted to the airline. The airline has also recorded in its system that the claim has been reassigned and that AirAdvisor is handling the claim on your behalf. Therefore, closing the case at this stage could create complications. Even if we were to close the case in our system, there is a significant possibility that the airline could still process and pay the compensation to AirAdvisor, as our payment details have already been provided to the airline.
We appreciate that this may not be the outcome you were expecting, but we hope this clarification explains why we are unable to simply stop the proceedings after the claim has already been submitted. We will continue to monitor the case and will inform you as soon as we receive an official response from the airline.
We sincerely apologise for any confusion caused by the automated communications and appreciate your patience and understanding.
Warm regards,
The AirAdvisor Team
professionalism
professionalism, discretion and fast resolution times
2 September 2026
Unprompted review
Reply from AirAdvisor
Dear Andrea,
Thank you for your kind feedback! 😊
We’re delighted to hear that you appreciated our professionalism, discretion, and fast resolution times. Providing efficient and reliable support while handling each case with care is always our priority.
Thank you for trusting AirAdvisor! ✈️💙
Warm regards,
The AirAdvisor Team
Reply from AirAdvisor
Dear Iva Knezevic,
Thank you for your fantastic feedback! 😊
We’re delighted to hear you found our service easy, safe, and fast — and that you achieved a successful outcome! 🌟
Thank you for recommending AirAdvisor and trusting us with your claim. ✈️💙
Warm regards,
The AirAdvisor Team
Reply from AirAdvisor
Dear Tarun Gala,
Thank you for your wonderful feedback! 😊
We’re delighted to hear you had a great experience and found our service swift and efficient.
We truly appreciate your trust in AirAdvisor! ✈️💙
Warm regards,
The AirAdvisor Team
Congrat Air Advisor!
My flight was delayed with all most 3 h.I heard about UE directive,and i tryed on net.1st Here i found Air Advisor,wowwwww they r realy proffesional .From when i sended to them all documents,in 2 weeks my money was in my account.CONGRTAS Air aAdvisor and thank u.Ps:Sry for my english,i’m old man,all the best
31 August 2026
Unprompted review
Reply from AirAdvisor
Dear Dan,
Thank you so much for your wonderful and heartfelt feedback! 😊
We're delighted to hear that we could help you with your claim and that you received your compensation within just two weeks. 🌟
It's fantastic to know that the process was smooth and professional for you. And no need to apologise for your English; your message came through perfectly! 😊
Thank you for your trust and kind words. We wish you all the best! ✈️💙
Warm regards,
The AirAdvisor Team
It's a perfect and very good company…
It's a perfect and very good company the air advisor they are professional and they work with honestly and you can trust them because they get you your right from the airlines company
I appreciate them for everything
8 July 2026
Unprompted review
Reply from AirAdvisor
Dear Nabil Chaoul,
Thank you so much for your heartfelt feedback! 😊
We're truly delighted to hear that you found our team professional, honest, and trustworthy. 🌟
Helping passengers understand and defend their rights is what we strive to do every day, and your appreciation means a lot to us.
Thank you for your trust and for choosing AirAdvisor! ✈️💙
Warm regards,
The AirAdvisor Team
Reply from AirAdvisor
Dear Ruth Min,
Thank you so much for your kind words! 😊
We're glad we could stand by you and support you throughout the process. 🌟
Your trust means a lot to us, and we're always here to help protect your passenger rights. ✈️💙
Warm regards,
The AirAdvisor Team
Super efficient
Super efficient - easy to use, these kept me comunicated along the process and I got my compensation :-)
4 August 2026
Unprompted review
Reply from AirAdvisor
Dear Claudia Conceicao,
Thank you so much for your fantastic feedback! 😊
We're delighted to hear that you found our service efficient and easy to use, and that you appreciated being kept informed throughout the process. 🌟
Most importantly, we're thrilled that you successfully received your compensation!
Thank you for trusting AirAdvisor! ✈️💙
Warm regards,
The AirAdvisor Team
When checking evaluation
When checking evaluation, I was told that they can help to get $600 as compensation, Even though there was no weather related delay (it was summer & no rains), the Air Advisor closed my claim after few days saying that the airlines said the delay was due to weather conditions. My opinion was even not asked.
2 August 2026
Unprompted review
Reply from AirAdvisor
Dear Anuj,
Thank you for your feedback. We understand your frustration, particularly because the initial evaluation indicated that you could potentially receive compensation of up to $600, while your claim was later closed based on weather conditions.
We would like to clarify that the amount shown during the initial evaluation is an **estimated potential compensation**, based on the information available at that stage. It is not a guarantee that compensation will ultimately be payable, as the final eligibility depends on the specific circumstances and cause of the disruption.
We have checked the weather conditions relevant to your flight and found that there was **high wind speed in Turkey**, including wind gusts of approximately **26 km/h**. Strong and variable winds can affect aircraft operations and, depending on the exact conditions at the airport, may prevent an aircraft from landing safely.
Airlines and pilots operate within specific limits regarding crosswinds, tailwinds and gusts. Sudden changes in wind speed or direction can make an approach unstable and may result in a go-around, diversion or delay if the required safety limits cannot be met.
It is also important to understand that **good weather at the passenger's location or the absence of rain does not necessarily mean that weather conditions were suitable for the aircraft to operate normally**. Wind, visibility, thunderstorms and other local conditions can affect aviation operations even when the weather appears otherwise normal.
Furthermore, different aircraft types have different operational and performance capabilities. It is therefore possible for some flights to operate normally on the same day while another flight is delayed or diverted because of the specific conditions affecting its aircraft, route or approach.
When adverse weather affects an airport, Air Traffic Control may also introduce operational restrictions to maintain safe traffic levels. As a result, some flights may be permitted to operate while others are delayed, rerouted or diverted.
We understand that you expected your claim to be pursued based on the initial compensation estimate. However, once the airline provided its reason for the disruption, **our team reviewed the circumstances and the available weather information before closing the claim**. The decision was therefore not made solely on the basis of an unchecked statement from the airline.
We are sorry that the outcome was not what you expected and understand your disappointment. However, under EU261, compensation is not payable where the disruption was genuinely caused by extraordinary circumstances that could not have been avoided despite the airline taking all reasonable measures.
Warm regards,
The AirAdvisor Team
Reply from AirAdvisor
Dear Shyam Kapila,
Thank you for your feedback! 😊
We're glad to hear that you feel your case is in expert hands. 🌟
We truly appreciate your trust and will continue doing our best to support you throughout the process. ✈️💙
Warm regards,
The AirAdvisor Team
Reply from AirAdvisor
Dear Gillian Wood,
Thank you for your kind feedback! 😊
We're delighted to hear that you found our service easy to use. 🌟 Making the claims process simple and hassle-free is exactly what we aim for.
Thank you for trusting AirAdvisor! ✈️💙
Warm regards,
The AirAdvisor Team
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