azoresairlines.pt Reviews 

Flight was delayed so caused me to have to stay overnight in Lisbon for my connection.

According to SATA this means I would have a hotel provided. Upon arriving at the hotel they informed me to go to, no booking. Had to pay out of pocket.

Sent a complaint, they completely disregarded their own policy and refused my complaint.

Do not trust.

My 25-year-old daughter was flying by herself and they made her put her personal item on top of her carry-on and it put her over by 1 kg and they made her pay $200 to check her carry-on absolutely insane and they wouldn't let her take anything out

I rarely leave reviews but my experience with Azores Airlines was so terrible that I feel a responsibility to warn others.
1. Every time I called, I was on hold for a minimum of an hour, sometimes longer. Two times, I was on hold for an hour and then dropped.
2. I needed to call because the website was out of service multiple times.
3. The US representative made a mistake with our ticketing (BOS-PDL RT), booking us instead BOS-PDL-XYZ. The US agent explicitly told me that the RT from BOS was the same as the RT from XYZ. (I have that in writing). So we chose BOS RT. The rep didn’t fully replace XYZ with BOS when ticketing.
4. When I saw the error less than 24 hours later, the US office was closed (Saturday). I had to call PDL directly (international call on hold for 43 minutes). The only option through PDL was to cancel the original ticket and book a new one for $2000 more.
5. I called the US office first thing on Monday morning (on hold for an hour+). I was told that the only way to address this was to contact the US Office Manager - that he/she would listen to the tape to determine next steps. I was transferred to his/her phone and left a detailed vm. Never heard back.
6. After another night’s bad sleep furious about their mistake and crazy pricing, I cobbled together a new flight using miles and then TAP RT from LIS to PDL.
7. Even after adding 2 nights in LIS and 1 extra night in PDL, I saved $1400 vs the Azores Airlines tickets.
8. Thankfully I purchased “top” level tickets which allowed me to receive a “full” refund less 60 euros each.

It’s the single worst reservations experience I’ve had in traveling internationally.

If 0 stars were an option I would use it here!!! They don’t care about costumers at all. We were meant to fly a short 1,5 hour flight and it was cancelled. After 3 hours of waiting in line for costumer service they rescheduled us for 3 flights with check in 3 am. 18 hour travel instead. In the airport we were told (by another airline!!) that they scheduled us for a standby spot on the last flight. I would strongly advise you to use another airline if possible or completely avoid flying in the azores and def. Not use outside of the islands. Talked to the airport staff and hotel staff and they all said it was a well-known problem.

Azores Airlines did not clearly communicate their 8 kg carry-on weight limit during booking, the online check-in process, or in any obvious way before we arrived at the airport. We had no reasonable way to know we would be charged such a large fee, and we were completely caught off guard when we were forced to pay $175 because our carry-on was overweight.

The staff we dealt with were also rude and unclear, which made the situation even more frustrating. Passengers deserve clear communication before arriving at the airport, especially when a policy can result in such an expensive surprise charge.

Now I understand - It's been over a year since my flight was cancelled for 1.5 days, and I still haven't received any compensation or payment, after many mails, for the expenses I had in relation to the hotel etc. But now that I look here, I understand better. They just have the world's worst customer service.

Worst airlines it delayed more than half an hours and the staffs are joking and laughing they are not taking delays seriously, worst airline! This airlines has no service and I will never take this airline’s ever again when I become an adult I will rather take a boat or something. And they said it will come in like 3pm but it will come at 16:13 they don’t even say useful things to passengers so the staffs are very unreliable and very unkind.

Almost a month ago i got this message: 'booking has been cancelled and the tickets are now refunded to the original form of payment.'

Since that time i did not receive any refund. Customer support is not replying and there is no communication. Outrageously bad support.

Our flight to Ponta Delgada was diverted to Terceira due to bad weather. While weather conditions are nobody's fault, the way SATA Azores managed the passengers was an absolute nightmare of disorganization and lack of respect.
We were left stranded at the airport from 11:00 PM. Instead of giving us a clear answer, they kept delaying the updates every 30 minutes, keeping everyone in limbo for 4 hours. Only at 3:00 AM did they finally announce that the flight was grounded, forcing all of us to redo the entire check-in process from scratch just because the airline was incapable of efficiently managing the luggage retrieval for a few families with children who rightfully needed their bags.
By that time, at 3 o'clock in the morning and with the rescheduled flight set for 9:00 AM, it was completely impossible and pointless to look for accommodation outside, forcing us to sleep on the uncomfortable airport seats. As "assistance," we were handed a ridiculous and insulting €7 meal voucher. To add insult to injury, the voucher was only valid at one single airport bar which, due to the massive delays and cancellations accumulated by the airline, had completely run out of food.
We were left starving, sleepless, with fragmented information, and holding a useless piece of paper entirely because of their utter incompetence in managing an emergency. Absolutely disgraceful.

Worst airline ever! They canceled me from my flight because I didn't have a physical boarding pass when I had a virtual one. So the airline had told me contact customer service.

Worst airline I have ever used, consistently.
They provide wrong and misleading information through support (especially Carolina), they take more than 1h at any time of day to pick up the phone and they lie consecutively just to get rid of you (told me i would have to pay 385€ to change our flight - initially said it would be for free with the medical certificate I presented - and then sent me a 1390€ to pay!

I travelled with Azores Airlines (SATA) to the Azores in August and they lost my luggage. After months of complaints and endless follow-ups, they finally told me I would receive compensation between December and January. We are now in the middle of May and I still have not received anything.
Every time I contact them, they give excuses, delays, and contradictory information. I feel completely ignored and misled by this company.
Very unreliable airline and extremely poor customer service. I would not trust them again.

OPOSP14105

People,

Don’t read here ⬇️ positive experiences with SATA Azores Airlines. The worst airline, company on Earth ! Is this one of ! Disgrace and shame for Portugal.
Business class passenger they lost my baggage 18 February 2025, 15 months and they still didn’t pay, answer or anything else.

I try everything in so called EU country Portugal every agency to put Complaint, asking for help, writing and zero result ! Everything is corrupt !

I am Portuguese citizen but I don’t live in Portugal and this is so embarrassing for me.

Last time I put Complaint to CICAP office Porto they give the case to Ocimara office in Ponta Delgada. And do you know what happend ?
Criminals SATA after mediation 20 days because they know they could not escape this time report to the police just like that to have a case just to stop the mediation process to go further - arbitrary ! State offices, judical police, police just don’t do anything regarding this criminals ! They protect them !

This is criminals with the degree 📜 ! Just awful experience ! Never again !

Alex

Sata is touted is a budget airlines and they take that label seriously. All three flights that we took were delayed. The flight staff informed the passengers that the delay was because of disorganization at the corporate level. Imagine a trans-Atlantic flight and being served water in a small paper cup. We were not even given a bag of peanuts. I have read that passengers found the staff rude. We did not find this to be the case. The staff was quite pleasant both in the airports and on the flight.

Bought a round ticket for for a family trip. Just after making the purchase I realise that I've might have chosen the wrong ticket type (simple). Therefore I write the 24/7 contact an email, telling them of my possible mistake (It wasn't clear from the tickets to me), and whether it is possible to just change the ticket type.

This morning, 12 hours or so later, I call them as I've yet to receive an answer. The very friendly supporter then tells me, that tickets are locked in at midnight, and my only option is to buy the luggage as add ons.
He also lets me know that my email doesn't let him change the tickets, as I havn't asked for them to be canceled, just changed.

This mistake has costed me +200 euros, which is a third of the initial price. Had I not made this mistake it'd be a 20 euro difference.

Also had I been an American client there'd been the normal 24 hour change policy.
Even RyanAir would've been able to help me within a 24 hour timeframe.

By the way the tickets are in July and August, so it's not like it is last minute with few seats left.

Ticket included 1 carry on and 1 personal bag. Arrived at airport, was told had to check bag for 140 USD. I agreed to pay but complained this was railroading customers. They then told me they would not issue boarding pass because I was rude.

Left Toronto Thursday late due to poor maintenance and overheating USB ports.
Then stuck in San Miguel for 3 days. Their rescheduled flights was the only flight not to leave Ponta Delgada and the only flight to be cancelled into Funchal. They provide no information the staff say the airline is poorly run and it's was much better 5 years ago. They are understaffed over worked their planes old, the management I'm told doesn't care. They have ruined our vacation cost us huge money on lost accommodation and car rentals. If you want to fly to Maderia or anywhere in Portugal AVOID Sata Air Azores. Even their staff say it's a terrible airline. They also blame the weather for everything. The truth is they are understaffed poorly maintained airplanes. They are disorganized and clear don't care.

Booked a flight to PDL and they changed the flight resulting in an overnight stay. I was informed by customer service that I could submit for reimbursement of the added costs of hotel / food.

I submitted the receipts over 8 months ago and the status is still "analyzing". When I reached out to their regular customer service line (multiple times), the response I got was, "we do not have access to the claims" but did not provide contact information for the appropriate department. Still waiting.

As for the actual flight, it was fine. I flew business class and one of their attendants sat down next to me and woke me up while I was sleeping during the overnight flight, which was annoying. The leg rest was broken.

Our flight arrived on time, which is the bare minimum I guess, but it was not very comfortable. We flew cross-continent over the Atlantic but they still did not offer any food or drinks (including water!) to us on the flight, nor were there entertainment screens on the seats. I had thought that every airline flying over the ocean would have these things, but apparently not this one. You're paying a premium for the absolute bare minimum of service. They also try to entice you to upgrade to business class, but the business class seats are exactly the same as the economy seats (not even extra leg room), so that's one big scam. All in all, probably try to avoid this airline unless it's your only option.

I submitted a compensation request due to a cancelled flight and an additional hotel night, which I was advised to do. All necessary documents were uploaded, but some were still reportedly missing. Despite receiving a response over four months later, I was asked to send sensitive documents via email. There was no option to re-upload them directly through the portal. And I still haven’t received any refund. Overall, the process was extremely frustrating and inefficient, truly disappointing!