Quality and prices are good. Shipment is fast only delivery with the external carrier is little bit slow. I had a reclamation of damaged package. The helped me very well and really friendly. This is a... See more
Company replied
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Having previously bought a shutter from this company I recently ordered wifi blinds but can't speak french. I exchanged endless amount of emails with R*****c who very patiently dealt with all my que... See more
Been waiting for my package since April, they use the worst delivery company in Austria who only deliveres on sidewalk side with an appointment. They won’t move 2 meters away from the car to do they’r... See more
Company replied
Wonderful after sales service from a thoughtful and attentive team. I've never had a faster and more helpful response from anyone, Morgan was really above and beyond my expectations. Great experience... See more
Company replied
Company details
Written by the company
AvosDim, une société française, conçoit et produit des moustiquaires, stores intérieurs et volets roulants personnalisés de haute qualité, répondant aux attentes d'une clientèle exigeante.
Contact info
62400, Béthune, France
- www.avosdim.com
3.9
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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description of product was innacurate
description of product was innacurate, returns are so expensive and customer service response is delayed for days, I would not reccomend this businnes, bad experience.
26 August 2026
Unprompted review
Reply from AvosDim
Hello,
We are sorry that the product description did not meet your expectations and that the return process was not satisfactory.
We also apologise for the delay in our customer service response.
Your request has been received and our customer service team will get back to you in order to review your case and provide an appropriate solution.
The Avosdim team
Prompt delivery
Prompt delivery, friendly service, and excellent communication. Very happy!
24 August 2026
Unprompted review
Reply from AvosDim
Hello, thank you very much for your 5-star review! We are delighted that the delivery, the service and the communication all met your expectations. Our team is always happy to help, so please do not hesitate to contact us if you need anything. See you soon,
The AvosDim team
Complete lack of customer service
They sent me the incorrect sun protection for my Velux window (Belgium). I filled out the contact form three times, no reply after a month of waiting. They provide no other way to get in touch, so I am left with a product I cannot use or send back.
24 June 2026
Unprompted review
Reply from AvosDim
Hello,
We are sorry for the issue encountered with the sun protection received for your Velux window, as well as for the delay in our response.
During the high season, our customer service team is currently handling a large volume of requests, which has unfortunately extended our response times.
Your request has been received and our team will get back to you in order to review your case and provide an appropriate solution.
The Avosdim team
Don’t order!
Been waiting for my package since April, they use the worst delivery company in Austria who only deliveres on sidewalk side with an appointment. They won’t move 2 meters away from the car to do they’re job and they are very rude. Company refused to resend package with any other company and refused to issue a refund. Stole from me 130 euros.
24 April 2026
Unprompted review
Reply from AvosDim
Hello,
We are sorry for the misunderstanding and for the delivery issues you experienced.
After reviewing your case, your order has been refunded.
We apologise for the inconvenience caused.
The Avosdim team
I did want to receive moscito net from…
I did want to receive moscito net from them, they provided transport and tracking no, Item didnt receive, I wasnt getting any help at they support, what is meaningless. Transport company didnt help me either. Beware, dont order from them!
5 April 2026
Unprompted review
Reply from AvosDim
Bonjour,
merci d'avoir partagé votre retour. Nous sommes vraiment désolés d'apprendre les problèmes que vous avez rencontrés avec la livraison. D'après nos informations, votre commande a bien été livrée le 21 avril 2026.
Il y a eu un souci avec le suivi de la livraison, ce qui a pu entraîner de la confusion. Nous nous excusons pour les désagréments causés et comprenons votre frustration.
Merci pour votre patience.
Cordialement,
L’équipe avosdim
Produit conforme à sa description
Produit conforme à sa description, correspond à mes attentes. 3 ème commandes .
Merci
17 April 2026
Unprompted review
Reply from AvosDim
Bonjour,
Un grand merci pour votre fidélité !
Nous sommes ravis que le produit soit conforme à vos attentes et que vous soyez satisfait pour cette 3ème commande.
Merci pour votre confiance et à très bientôt !
Bien cordialement,
L’équipe Avosdim
Quality and prices are good
Quality and prices are good. Shipment is fast only delivery with the external carrier is little bit slow. I had a reclamation of damaged package. The helped me very well and really friendly. This is an example for a lot of other companies how they should treat there customers. Top Service.
27 February 2026
Unprompted review
Reply from AvosDim
Hello,
thank you very much for your detailed and positive feedback. We are delighted to hear that you are satisfied with the quality, pricing, and overall service.
We also appreciate your understanding regarding the external carrier and are pleased that our team was able to assist you quickly and in a friendly manner with your damaged package claim.
Your kind words truly mean a lot to us. Thank you for your trust!
Best regards,
The avosdim team
My order doesn't arrive after 2 months…
My order doesn't arrive after 2 months I don't have the order number but do have my payment . No one gets in contact with me. Philippe DiCecco
12 January 2026
Unprompted review
Reply from AvosDim
Hello,
we are very sorry to hear that your order has not arrived and that you have not received any response so far. This situation is not normal and we sincerely apologize for the inconvenience.
One of our customer service advisors will contact you by email shortly in order to resolve this issue and help identify your order using your payment details.
Thank you for your patience.
Best regards,
The avosdim team
Daniel from Customer Support was very…
Daniel from Customer Support was very helpful to get the corrected offer and send it to Avosdim - thanks a lot for your help!
26 September 2025
Unprompted review
Reply from AvosDim
Hello,
Thank you very much for your kind message! 😊 We’re delighted to hear that Daniel from our customer support was able to assist you efficiently and get everything corrected for you. Your satisfaction means a lot to us!
I am very satisfied with the product…
I am very satisfied with the product and guidance to install. Overall very clear.
I has an issue with the wall remote and it was replaced within a couple of weeks.
I am very satisfied
27 August 2025
Unprompted review
Très bien merci!
Très bien merci!
Delivered on time and by a very polite and friendly person! Well done!!👍🏼
8 July 2025
Unprompted review
Still waiting on delivery after almost 3 weeks of ordering
Still waiting on delivery after almost 3 weeks of ordering, Update , in meantime after 4 weeks order received which is unfortunately damaged put a ticket in system of AVOSDIM with photos attached but untill now no reaction. I have tried to cancell order several times as I needed the tubes 2 weeks ago, but there was no response on this request only request I received they are sent, and as said after 4 weeks received but damaged..package 247488ES20250615
4 July 2025
Unprompted review
Reply from AvosDim
Hi,
We sincerely apologize for the delay in delivering your order. A 3-week wait is clearly not acceptable, and we understand your frustration.
Could you please provide your order number here so we can check the status and resolve the issue as quickly as possible? If necessary, we will arrange a new shipment or provide a solution right away.
Thank you for your patience,
The Avosdim Team
Absolutely useless
Absolutely useless! I ordered a blind for my velux, it took 6 months to be delivered and i had to keep contacting them to find out what was going on. now it just keeps falling apart. The blind just shoots open. I've had to glue the bottom parts to stop it as they kept falling out. Now the blind itself keeps falling out of the guide strips. We have followed all of the videos for installation and my husband is a mechanical engineer so I don't think it's our fault especially as the other genuine velux blinds work perfectly. Do not economise on these products, it's a waste of money.
26 June 2025
Unprompted review
Reply from AvosDim
Hello,
We’re truly sorry to hear about your disappointing experience, and we understand your frustration. It’s certainly not the level of service we strive to provide, and we regret the issues you’ve encountered with the blind.
We want to assure you that we are here to assist you in resolving this. Please reach out to our customer service team via the contact form on our website, or you can share your order number with us here, and we’ll investigate further. We’ll work on finding a solution, whether that means a replacement or another form of assistance.
Thank you for bringing this to our attention. We apologize again for the inconvenience.
Best regards,
The Avosdim Team
Having previously bought a shutter from…
Having previously bought a shutter from this company I recently ordered wifi blinds but can't speak french. I exchanged endless amount of emails with R*****c who very patiently dealt with all my questions replying in english and helping me to complete my order online. The blinds are perfect and are of decent quality. The operating motors are very quiet. The app is simple to work making blinds easy to set.The cost is half the price the blinds cost in the UK. Shame they don't deal with the UK market anymore. Love the blinds! Thankyou Avosdim.
14 October 2024
Unprompted review
Locking mechanism is terrible. Ruins the whole product.
Spent my whole morning to install a net protector for a roof window. Seemed to be OK to fit, quality of the material was OK. The opening and closing was a bit harsh and tricky to do. But the locking mechnism.... what were they thinking
This little bit of plastic you put at the end .. Terrible. As soon as it is locked, yoh have no chance of opening it.
22 April 2024
Unprompted review
Great service
Great service! Our blind didn't fit and they arranged a swift return.
15 March 2024
Unprompted review
Reply from AvosDim
Hello,
Thank you for your positive feedback and your confidence in AvosDim. If you have any further questions or need assistance, please don't hesitate to contact us. We're here to help.
Best regards,
Amandine
Conforme en tout point dimension…
Conforme en tout point dimension qualité , montage toutes les promesses de vente soit tenus merci.
17 November 2022
Unprompted review
Reply from AvosDim
Bonjour Dominique,
Merci de nous avoir fait part de votre retour.
Nous sommes très heureux de lire que votre commande correspond à vos attentes.
La satisfaction de nos clients est notre priorité c'est donc un réel plaisir de vous lire !
A bientôt sur notre site,
Bien à vous,
Amandine — avosdim.com
Be careful of this website !
Be careful of this website !! it's a scam !! they have send me an engine that is not working, and then they refused to send me prepaid return bill. They are not serious. they have taken my money ! Theefs !!
Update, The website finally refunded me so I'm changing my comment to 3 stars
12 January 2023
Unprompted review
Reply from AvosDim
Hello Saddi,
Thank you for your feedback.
Don't worry, if your engine is faulty we will refund the return postage you have paid. It is written in our general terms and conditions.
There are no scams! I promise!
Sincerely,
Amandine
Wonderful after sales service from a…
Wonderful after sales service from a thoughtful and attentive team. I've never had a faster and more helpful response from anyone, Morgan was really above and beyond my expectations. Great experience all around.
27 October 2022
Unprompted review
Reply from AvosDim
Hello Agnès,
Thank you for taking the time to share your opinion. We are delighted that your second experience has brought you complete satisfaction and we hope to continue in this direction with your next order.
I wish you a beautiful sunny day ☀️
I look forward to seeing you again at avosdim.com
Kind regards
Amandine
What a disaster
What a disaster ! Ordered 3 simple blinds on 3/7 with an estimated 2 week delivery time. After a month, with no communication from them at all, I emailed them and got a reply a couple of days later saying that they were behind schedule and that I should receive my blinds in a couple of weeks. Finally received a package on 19/8 - six weeks after order placed - only to find it only contained 2 out of 3 blinds ! After another email to support and reply 2 days later I am now waiting to receive the missing blind. DON'T USE THIS COMPANY - THEY ARE SIMPLY AWFUL.
31 August 2022
Unprompted review
Reply from AvosDim
Hello Matt,
Thank you for your feedback.
I can't identify you. Can you send me an email to communication@avosdim.com to exchange?
Thank you very much,
Kind regards,
Amandine
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