Avis Reviews 

Loretta at the Las Vegas Harriet Reed airport, was an amazing person at the Avis car rental and I had to turn my vehicle in and get a bigger SUV because I'm getting spinal surgery. Loretta was very efficient. A complimentary upgrade. So it was an easy swap. Thank you so much Loretta and thank you so much Avis....👍😘

Hired car through BA. Paid in advance. Florence airport. Thought the system was good and pleased with the car hired. On return there was a slow puncture and I was advised I would be contacted and informed of any details/charges. I suspect they would not repair but replace tyre as it's easier for them! WHAT I DIDN'T EXPECT WAS TO BE CHARGED ON MY CARD BOTH FROM THE DAY OF HIRE , WHEN THE CAR WAS PREPAID , AND ALSO FOR THE TYRE WITHOUT ANY INFORMATION BEING SENT TO ME. YOU TRY AND CONTACT AVIS/ BUDGET. YOU HAVE TO HOLD ON FOR WELL OVER 40 MINUTES TO GET THROUGH . YOU ARE TOLD TO ALLOW 1 WEEK FOR RESOLUTION AND I AM WAITING STILL FOR AN EMAIL. NOT IMPRESSED. I DO HAVE AN ANNUAL CAR HIRE EXCESS POLICY AND THEY ARE GREAT. ( INSURANCE4CARHIRE) THEY RESPOND IMMEDIATELY.

Got a car from Chicago. Not a lot of information. Being a foreign driver there was no assistance or tips and tricks for driving in usa. No general info. Reception was very pushy to take toll passes. Had to geuss and hope car was petrol when filling up. Then returned car full of fuel and got charged for fuel even with photo proof. Customer call centre was on hold for over 1 hour 30 minutes then got cut off. Will definitely look at other hire companies next time.

The worst. Booked direct and pre-paid for a hire in the US. Am Avis Preferred to skip the lines but when I arrived at MCO rather than being ready I was told I had to go to the counter. Checked my license and told good to go. Only then found they’d added fees I hadn’t asked for nor did they mention. Fraudulent behaviour never using again

Queued for two hours then because the person who booked it was not the main driver they wouldn't process our booking. Incredibly inflexible and unwilling to find a solution - only wanted to sell another car for 500euros. A terrible experience with zero customer service . AVOID AVOID

The most dishonest and fraudulent company I have dealt with coupled with terrible customer service.

For the previous three years Avis Valencia did not have the car I selected and each time instead we were offered a Renault Kadjar. Even when last year I went up a group, still apparently I was being upgraded to a Kadjar.

The issue is that it is not an upgrade the Kadjar is physically a lot smaller than the vehicles I selected. It will not fit three medium (67 to 69cm) suitcases. In fact the Kadjar has a removable floor and even with the floor and parcel shelf removed it will not fit three medium cases and then you have a parcel shelf and full boot floor partition to store. So will then only fit two passengers.

This year, I tried to avoided having to pay for a genuine upgrade and contacted Avis by phone in advance. I was given the Valencia desk email address and told to email Avis Valencia nearer the hire date.

I sent the email on the 12 June for the collection date of 4th July. When we got to the desk at Valencia around thirty minutes before the desk closed. The Peugeot 2008 manual I booked was of course not available and, yes of course we were presented with the keys to a Renault Kadjar. We went to the vehicle and tried to fit our luggage. As per our previous years, it would not fit.

I returned to the desk and explained the issue. I was then, even though I am an Avis preferred customer. I was charged to have a Peugeot 2008 automatic. As it was now close to the desk closing time, I did not argue.

The luggage fitted with ease in the much physically larger Peugeot 2008.

The next day I emailed Avis, after four emails answering different questions the AI asked, I was told it had been escalated to the relevant team.

After a week of not hearing anything from Avis, I drove to the Denia office. The polite lady at the desk said she agreed that I should not have been charged and would contact Valencia and have the charge cancelled.

After handing the car back to the Valencia station, the additional charge appeared on my credit card. I called Avis UK and again was advised that they will contact Valencia and have the charge refunded.

48 hours later, I am still waiting. Once it gets to five days, I will be contacting the credit card company to get their assistance in resolving this issue. Maybe Avis will take more not of them.

We had hired and paid for a car through Jet2 to be collected at Avis office in Tivat airport, Montenegro. We were in a queue for approx 1.5 hours as everybody in front appeared to be having a problem, when we eventually got to the desk we were told that Avis did not recognise our Jet2 booking reference and our insurance was not legal in Montenegro, in order to get a car we had to pay again for car rental and insurance. Never again will we pre book a hire car through a third party, it has cost us a lot of money which Jet2 say we will not get back. We want this to be a warning to other travellers who hire a car from Avis at Tivat airport.

Terrible, I advise you all to use a different rental company. I was charged an additional £279 (after returning to the uk). I was not told this charge would be made and their explanation is taxes and airport location fees. The pre agreed price stated ‘all airport fees and taxes included’.
Please do not use AVIS

Shocking business. Became a preferred member and also completed online check-in in order to speed up my car pick up in Munich. Thoroughly pointless exercise as I was still stuck in a long queue and had to repeat the submitted information. On return, imaginary damage to an alloy wheel was reported by the check-in team. I had video that the issue was present at pick-up but this fell on deaf ears. Fortunately I had taken out full cover insurance. I was also overcharged over 100 euros for mileage and station surcharge, despite my original rental agreement saying these were included. Complaining to Avis and raising a ticket is futile as you can’t get a response so I’ll have to do a partial chargeback via my credit card company. A poor experience all round.

Absolutely disgraceful experience with Avis from start to finish. DONT TRUST

The vehicle broke down, and we were left waiting over three hours for assistance. WOTG CHILDREN IN THE CAR.
Trying to contact customer services was just as bad, with call waiting times of over an hour before anyone answered. AND ALSO CALLS CUTTING OFF.

This has been, without question, the worst customer service experience I have ever had

Our hire car developed a fault, and we received an urgent email from Avis instructing us to return the vehicle immediately for inspection We drove to the Luton branc, as it was the closest location

From the moment we arrived, Farooq was rude, dismissive and completely unwilling to help Rather than trying to find a solution, he made us feel like we were an inconvenience

I contacted Dominika, the manager at the Manchester branch where I had originally collected the vehicle. After hours of emailing her because customer care was not answering. She told me she would call me back in five minutes after looking into the situation. She never did. Instead, we were left waitingover three hours with no updates whatsoever.

During that time, we asked Farooq if he had heard anything because we had children with us who were hungry and just wanted to get home. Instead of showing any empathy, his attitude became increasingly hostile. At one point, he became so aggressive that he threatened my friend, saying that if the CCTV camera wasn’t there, he would smash his face. We did nothing other than ask and cctv was in place. That is completely unacceptable behaviour from anyone, let alone someone dealing with customers. My friend was only looking out for me and asked very kindly but Farooq had some sort of power trip and was horrible “we not giving her a car” FOR NO REASON

To make matters worse, we later discovered that Dominika had asked Leonard, the Luton branch manager, to inform us that they were unable to provide another vehicle because they simply didn’t have any available. Yet Leonard LUTON MANAGER couldn’t even be bothered to come over and tell us. We were left sitting there for hours with no communication at all, while staff knew there was no replacement vehicle available.

After all of that, Avis offered no practical solution.I was forced to pay for an Uber from Luton all the way back to Staffordshire with a young child because they could not provide a safe replacement vehicle or even communicate honestly with us.

The entire experience was disgraceful poor vehicle reliability, terrible communication, shocking customer service, aggressive behaviour from staff, and absolutely no care for customers who had already been inconvenienced by a vehicle fault.I will never use Avis again and would strongly advise anyone considering hiring from them to think twice

Charged twice for using "preferred customer" service in South Africa and paying upfront for an additional driver. This has happened on two occasions - on the first I was refunded, but Aivs not responding on the second so I'm out of pocket.

Avis Europe said they can't comment and sent me to Avis South Africa, who aren't responding to emails after repeated attempts.

From walking in through the door, customers service was second to none.
The young man at Avis Exeter Airport was polite, incredibly helpful. He got us out or a situation of being let down last minute by Enterprise as we needed to attend a funeral in the north.
The whole process of care-hire was a pleasure with him. We even got an upgrade.
I can’t say thank you enough for the kindness shown.

First class service from Avis Exeter Airport.

Booked with full price online through the website didn’t make me aware that I can’t hire at a young age. Travelled 40 miles to get the car was told at the desk that I wasn’t able to get the car. Keep calling Customer Service however no response I wait over 1 hour and no one answers the phone and then when someone did answer they said it’s gonna take 1-2 days to get the refund still haven’t received it after 2 weeks. Proper scam of a company don’t trust them at all.

1.5 hours for an AVIS president to get through with a complaint about our invoice. The first agent forgot that Budget and AVIS are combined and hung up because I am an AVIS customer. 20 years of loyalty and I get scammed by AVIS Bristol and AVIS Gatwick. Fake contract with bad data - get to the car and it has no fuel. We return it with more fuel and get charged 100 pounds. We then got charged 1,450 pounds for 2 scratches and a scuff which we did not do. No email, no message, no call. Just hit the card with this. Terrible on every level - the local franchisees must be doing it hard to have to do this.

Picked up car at Bergerac airport no problem. Car was quite new, clean and reliable. Returned the car a week later and the office was closed so used key drop box. Found on my return home that I had been charged extra for road tax and cleaning. The car was returned in a clean condition so I queried the charge online and sent supporting photos. Chased the query several times but only ever got automated replies and no resolution. Very disappointed.

I had an issue on my invoice where I was charged miscellaneous damage and they take 100 euros but no proof of the damage. Make sure you check that invoice at the end everyone. They just take it and hope you don’t notice.

Avoid. Added random charges not advertised beforehand, never justified them, invoice completely vague as yo what they are for, and completely ignored me when I asked.

Ticket number T1032C13D if an agent wants to reply to me and put this right.

I had an incredibly frustrating experience with this company and want to warn others.
I made a booking online and provided my full information during the process. Nowhere on the website, nor in my confirmation email, did it mention a requirement to have held a driver's license for at least one year. Yet, when I arrived for pickup, the counter staff refused to give me the car for this exact reason. They couldn't even point out where this rule was supposedly stated.
To try and solve the problem, I called the "Contact Us" number to transfer the booking to my second driver's name. However, I was just told that customer service was unavailable because it was after 16:00, leaving me completely stranded with no support.
When I asked for a cancellation and a full refund, I was shockingly told I would be charged a £40 fee for "exceeding my pickup time." This is completely untrue—I arrived before my scheduled time. I actually had to go back to the counter to get evidence proving my punctual arrival.
This company hides critical booking terms, charges you for their own failures, and cuts off their customer support in the late afternoon when you need them most. Avoid them at all costs.

Avis took almost 600 Euros out of my account for damage to a car - which was not done by me.
I recommend not using AVIS under any circumstances.