oxio Reviews 

Gunjan is the man!! There was some issue with the box router i initially received from Oxio, I was already cancelling the service all together, and the Gunjan engaged quickly and helped me solve my problem, shipped a replacement ASAP, and “Voila” internet is working great!! Oxio should give a raise to Gunjan, he is the best!! Thanks

Impossible to get support. We’ve been waiting for hours. Not worth the cheaper price.

We paid for our oxio service and got our equipment three weeks ago, have had three technician appointments and still have no internet. The first two technician appointment no tech showed up(after we I took the day off work to make sure I'm here) then the final tech showed up (wonderful guy) and said everything is set up properly from the cable side but the company either hasn't connected our signal or we need a new modem. I can't get an clear responses from any support service from them and half the time I get error messages. I'm currently in school and this is really hindering my ability to attend online classes as I have spent the passed two week using hotspot data from my phone. I have zero stars for this company and I believe it is an absolute scam three weeks and I'm already cancelling my services. Time to start the fight for my money back!
Terrible don't waste your time!

I have been with Oxio for about 4 months and although the initial set up was slightly frustrating (mostly because I didn't follow the instructions), I'm pleased overall with my experience. My speed is sufficient and the Internet is reliable so far. I appreciate the promise that my rate will never increase (though who knows if that's just a gimmick). If it's true, I appreciate not having to go through the annual performance of trying to reduce the massive price hike imposed by the usual suspects. Customer service takes some getting used to, but when I have accessed it, the help was helpful. It is all by text and there are lags/delays so patience is required, but like I said, it was helpful when I needed it. At this point, I would recommend OXIO. Hope the good times last.

I love my experience so far with Oxio. Reliable, cheap Internet.

I contacted Oxio to enquire about the speeds in their package. I am using another service that they would piggyback on to. We were looking to switch 10 users over to them. Stephanie in the chat set a new standard for condescending. I would never use this company just based on this interaction. When questioned on technical issues, I was given replies criticizing their competition. Gobsmacked by this.......

I have tried several big internet providers before but always had bad and unstable signals. My street is aroung big and rocky hills, so that is the problems for most houses in the neighbourhood. Until I try Oxio Internet, it is really better than others. I do not expect anything more. After 3 years with them I write this review in honesty. RE4TY07.

Just keep away from this internet provider. their "technician" cancelled the appointment which scheduled by them. i returned the modem 1 june and it has been delivered at 2nd june according to canada post tracking system. Oxio customer support initially informed me they did not receive (ocio does not have phone number or physical address though). when i send canada post tracking page ss customer agency told me sorry i missed, once we scan the package we will return the balance and it can take up to 10 business days (imagine how many returns they are getting and scanning takes 10 days). just keep away. wasting time and money.

They reneged on a free month when you enter a coupon code they sent me.
Their customer service useless AI and interaction took several hours because she took long long long time between each sentence.
Internet works fine

Absolutely terrible experience with Oxio.
I signed up for internet service and was given an installation appointment on Saturday. I stayed home the entire day waiting for the technician, and nobody showed up. No call, no email, no explanation.
To make things even worse, their customer service is awful. Every time you contact them, you're lucky if you get a response within several hours. Waiting 6+ hours for a reply is completely unacceptable when you're trying to get a service issue resolved.

After wasting my entire Saturday, they rescheduled me for the following Saturday, meaning I have to lose another full day because of their mistake.
If you barely use the internet and only go online once or twice a week, maybe this service is fine for you. But if you actually need a reliable connection and competent customer support, stay far away. This company has no respect for its customers' time.

I had nothing but a great experience with Oxio. Great service and customer service.

If I could leave a minus 20 I would. They didn't connect my internet properly, I spent TWO DAYS in chat with them to ghost me.

I cancelled before I even started.

Avoid avoid avoid.

The service is stable and works well when it is working per normal. But , a warning, Oxio's support if something goes wrong is almost non-existent! They have no phone number to call and so, without internet, you are left with text-based support. And that support has been the most frustrating, useless tech support I have ever encountered. They gave me conflicting and counter-productive instructions. And to top it off, I stayed home from work today for a confirmed service appointment to correct a cable internet issue and no one showed up during the appointment hours.

Can't find address, chat is scripted loop of deadends. Sounds great but good luck not getting screwed around

Wifi is always lagging and they are no help to fix it. wont sent out a tech because there computers say everything is fine.

I have had continuous outages. Quite regularly, the service will just stop working on all of my devices. Tech support nowhere to be found. Super shitty. When I signed up at the end of February, the tech support was available until 10pm PT. Now it's suddenly only until 7pm PT. I think the company is cutting their costs by cutting back on support people. When I do get someone on chat, they tell me to do the same thing each time regardless of the issue. It's maddenly futile because I know within a week or less I'll be having the same outage. I quite Telus in disgust. And I think I might also do that with Oxio. Super shitty company

I connected Oxio and had internet 3 hours, after this my internet stopped working, I lost 1 full day with their extremely slow customer service, all day they recommended that I do a bunch of unnecessary restarts of my internet and then concluded that they had sent me a broken equipment, I can't even find the words to describe my indignation. Just never use oxio it is scam

I love how low the price is each month. They are always helpful when I need it. The price always stays the same!!

The customer service is slow but I’ve never had a problem they always answered my messages and I’ve been with them for a month already and so far so good. Better than Rogers which I had previously.

If Oxio’s customer service was a person, it would be that friend who ghosts you, then sends you a link to Google when you finally hear from them.
You want support? Cool. Grab your phone, open a text thread, and prepare to have a deeply personal relationship… with absolutely nobody. No voice, no chat, no soul — just cold, robotic texts that all boil down to the same energy: “Have you tried doing it yourself, champ?”
I’ve seen vending machines with more empathy.
Every single issue I’ve had (and there have been a few) gets met with the same lazy energy. Meanwhile, they’re out here advertising “great customer service” like it’s not the biggest lie since “this call is being recorded for quality assurance.”
And the absolute cherry on top? The second you push back and say their service is trash, their immediate response is:
“Here are your cancellation instructions 😊”
Bro, that’s not customer service — that’s emotional terrorism with extra steps.
For what you pay, this is straight-up not worth it. Any other provider will at least pretend to care. Oxio doesn’t even bother with the foreplay.
Save yourself the headache. Run.
Oxio isn’t “budget-friendly.” It’s “budget funeral for your patience.”