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OTTO Work Force Reviews 

506
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 232 reviews, reviewers had a great experience with this company. Many customers frequently praise the helpful staff, noting that coordinators and team members are consistently supportive and always ready to assist with daily questions. Many people also appreciate the decent housing options provided and the smooth, effective onboarding process when starting their new jobs in the new country. Some reviewers were not happy with communication issues, poor support responsiveness, and long daily travel times to their assigned accommodations. Some people also noted difficulties regarding tight scheduling, unexpected changes to their work shifts, and completely unreliable transportation arrangements.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, ranging from great support to severe... See more

Service

People report ambiguous experiences with service, as opinions are sharply divided among consumers. While many... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both strong support and severe... See more

User experience

Users describe ambiguous interactions with user experience, ranging from extreme satisfaction to severe... See more

Location

Consumers find location experiences to be deeply mixed, with severe complaints contrasting against positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There're a lot of bad personal experiences, true. But if you don't come with high expectations it's good. Sometimes you need to ask and push some things, but always in a polite manner. It's not good i... See more

Company replied

Rated 4 out of 5 stars

Dear OTTO Workforce Team, I would like to sincerely thank OTTO Workforce and all the colleagues and coordinators who supported and assisted me during my time working with the company. I truly a... See more

Company replied

Rated 4 out of 5 stars

The working is going good. You can receive more hours of work, if this is your targhet. You have housing pretty decent, but the organization is the reason i give 4 out of 5 stars. Planning and transp... See more

Company replied

Rated 3 out of 5 stars

I think you prefer Polish people as you are based in Poland. Sometimes I was worried about my safety. Even get one day off for doctor was a problem. I worked all time in cold departement because I don... See more

Company replied


Company details

  1. Employment Agency

Written by the company

At OTTO we believe everyone has their unique talents. Our goal; Helping you grow your talents and matching them with the right opportunity. Whether that is by finding you a job, providing a safe place to live and work, helping you afford your first house, or improving your career. Having a positive impact on your future is what motivates us. We take care of our people We are proud of how we handle the essentials; fair compensation, paid on time, and everything else you need for a well organised career. On top of that, we go the extra mile to provide you with career development opportunities and access to our daily in-person and online support. We help you find answers to all your questions about working locally or abroad. That’s how we take care of our people. Leading international employment partner For over 25 years, our team of experts provided tens of thousands of people each year with a matching job in Poland or The Netherlands.


Contact info

3.8

Great

TrustScore 4 out of 5

506 reviews

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3.8

All reviews

(506)

468 reviews in the last 12 months

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Rated 1 out of 5 stars

Always problems with them

Always problems with them, one day with transport which they provide next week shift schedule problem and because of their fault I’m missing my work and money and they don’t even care nobody answers your phone calls or emails. I can’t recommend this agency because you will be always stressed out as theres always some issues, unprofessional people hired to agency feels like they lied in their cv and dont know what they do and how to manage people (DSV Venlo)

7 September 2026
Unprompted review
OTTO Work Force logo

Reply from OTTO Work Force

Hi,

thank you for sharing your feedback. We're sorry to hear that your experience has not been what you expected.
The points you mentioned have already been shared with the relevant colleagues. We hope this helps improve the situation and contributes to a better experience going forward.

Kind regards,
Team OTTO

Rated 1 out of 5 stars

Always problems with them

Always problems with transport and shift schedules then I miss my work because of their fault and don’t get paid, housing costs maximum what they can deduct, unprofessional people work there and they don’t care about workers and their problems, I wouldn’t recommend this agency, go there only as your last option for short time only because you always gonna have some problems with them and they just not gonna answer your calls or emails (DSV Venlo)

21 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Tomas,

thank you for sharing your feedback. We're sorry to hear that your experience has not been what you expected.
The points you mentioned have already been shared with the relevant colleagues. We hope this helps improve the situation and contributes to a better experience going forward.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Important Feedback

I have had a very good experience working with OTTO. The communication is usually fast, clear, and straightforward, and as long as you do your job properly and fulfill your responsibilities, there are no problems.
If there is ever an issue with the salary or something doesn’t match, it is usually resolved within a few days. The coordinators responsible for Action in Echt are very helpful, approachable, and always willing to assist when needed.I would definitely recommend OTTO

Maybe ther could be some bonuses for not getting sick or late to work or maybe some evaluations speech with Employees.

Some imprivemental meeting „what can be better”

Or some Group discounts for atractions nerby living Area

Paweł Sarol

7 September 2026
Rated 5 out of 5 stars

Great workplace!

4 September 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Emmanuel,

thanks for your review! 😊 Glad to hear you're enjoying your time with OTTO.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Good location of the apartment.

Good location of the apartment. My Otto Workforce supporter Jennifer Virag is fantastic, helpfully.

7 September 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Robert,

Thank you for your review! We're happy to hear that you're satisfied with your accommodation and that Jennifer has been able to support you so well. We will make sure your kind words reach her. 😊

Kind regards,
Team OTTO

Rated 5 out of 5 stars

It is my pleasure to work with my Otto

It is my pleasure to work with my Otto, I gane a lost of experience , with different people, I can say you are the best but you gice discover nine all over 10 ,

24 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Sheku,

thank you for your kind words! We're happy to hear that working with OTTO has helped you gain valuable experience and meet many different people along the way. 😊

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Is the best agency!!!

Is the best agency!!!

3 September 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Adrian,

Thank you for your amazing feedback! 😊 We’re happy to have you with us.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Staff

Staff , service and location

2 September 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Marius,

Thank you for your review! 😊 We're happy to hear that you're satisfied with our team and services.

Kind regards,
Team OTTO

Rated 1 out of 5 stars

The accommodation is terrible

The accommodation is terrible, there is no room to put your luggage, and they make you work on Sunday so you have no one [around], leaving you forced to stay wherever and with whoever they place you. The work is awful, and the whole experience with Otto is just terrible

8 July 2026
Unprompted review
OTTO Work Force logo

Reply from OTTO Work Force

Hi,

Thank you for sharing your feedback. We're sorry to hear that your experience has not met your expectations. The points you mentioned have already been forwarded to the relevant teams for review.
We hope the situation can be resolved and that your experience with OTTO Work Force will improve in the future.

Kind regards,
Team OTTO

Rated 1 out of 5 stars

Not respecting and not observing human…

Not respecting and not observing human rights

15 October 2025
Unprompted review
OTTO Work Force logo

Reply from OTTO Work Force

Hi,

Thank you for taking the time to share your feedback. We take statements like this very seriously and would appreciate the opportunity to learn more about your experience.

If you are willing, please contact us directly so we can better understand your concerns and look into the situation appropriately.

Kind regards,
Team OTTO

Rated 4 out of 5 stars

Dear OTTO Workforce Team,

Dear OTTO Workforce Team,
I would like to sincerely thank OTTO Workforce and all the colleagues and coordinators who supported and assisted me during my time working with the company.
I truly appreciate the opportunities you gave me and the valuable work experience I gained through the different assignments. I am also grateful for the guidance, communication, and support I received throughout my employment.
Working with OTTO Workforce has been a valuable experience for me, and I am thankful for the opportunity to have been part of your workforce.
I wish OTTO Workforce and all its employees continued success and all the best for the future.
Thank you once again for everything.
Kind regards,
Homayoon Ghalanawi

2 September 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Homayoon,

Thank you for your kind and thoughtful words. We're delighted to hear that your time with OTTO Work Force has been such a positive and valuable experience. 😊
We truly appreciate your recognition of our coordinators and colleagues, and we wish you all the best and much success in the future.

Kind regards,
Team OTTO

Rated 1 out of 5 stars

Speechless disappointed

The start was not only challenging with Otto but the communication logistics and organizing need improvement big time.
My arrival in Netherlands was challenging since everything from interview to employment and travel happened in 1 week.
Nevertheless I have arrived at my location after spending 400€ for the flight and 120€ Uber from the Eindhoven airport, to be welcomed without a room booked though I signed the contract.
First night after all day travel I slept on a couch because Kafra employee that did not bother after 18:00 o clock Sunday to configure my acces to the room booked. ( I was taken to a room first that was initially booked for me but another person was in the room and then taken to a second room without acces configuration with app that unlocks doors)
The representative from Otto very rude and communication very bad.
What can I tell you more…..
Bicycle not available since day one, no alternative provided as transport in hard weather condition ( just appealing to colleagues to take me to work is not professional and ethical as a company)
Being employed with a company that does not care about some details but just to provide work force labour ….pfff….
I would not recommend you as company as an experience especially for the young generation.
The way you do your business is a rip off for your employee.

2 September 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Adrian,

Thank you for taking the time to share your feedback. We're sorry to hear that your start did not go as smoothly as expected.
The points you raised have already been forwarded to the relevant teams for review. We hope that the situation can be clarified and that any remaining concerns can be addressed, leading to a more positive experience moving forward.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Good

Good work good pay

2 September 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Sebastian,

Thanks for your review! 😊 Glad to hear you're happy with your experience.

Kind regards,
Team OTTO

Rated 1 out of 5 stars

Otto forgot me in the airport

Otto forgot me in the airport, doesn't give me enough days of work (5 per week), my bosses aren't replying to my messages, they give me a bike to go to my 18 Km away work and I'm pretty sure they charge me twice for the bike.

26 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Salvador,

Thank you for sharing your feedback. We're sorry to hear that your experience has not met your expectations. The issues you mentioned have already been forwarded to the relevant colleagues for review.
We hope the situation can be clarified and resolved, and that your experience with OTTO Work Force will improve going forward.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Good things

I have been fortunate to have been stationed at one of the best accommodation sites. Staff is available, friendly and always ready to answer questions. I have also been lucky to share the living space with nice people. I do not have a complaint.

1 September 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Justino,

Thank you for sharing your experience! We're happy to hear that you're enjoying your accommodation and that you feel well supported by the staff. 😊
We wish you continued success and a great time with OTTO Work Force!

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Serious company

31 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Ionut,

Thank you for your review and for your trust in OTTO Work Force. We appreciate your positive feedback! 😊

Kind regards,
Team OTTO

Rated 5 out of 5 stars

How You Care The People

How You Care The People

28 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Abdirahmaan,

Thank you for your kind review! 😊 We are happy to receive your feedback and appreciate your trust in OTTO.

Kind regards,
Team OTTO

Rated 2 out of 5 stars

I come here to work and try to be as…

I come here to work and try to be as serious as possible, and then otto put me reserve atleast 1-2 times a week ever month almsot, i dont get any saturdays and not even help whit anything, so in total, you just pray that they give you a good week every time and not be reserve

27 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

UPDATE 03.09.2026

Hi Denis,

Following our previous response, we reached out to discuss your feedback. We're happy that we were able to talk things through and support you further.

It's great to hear that you are now satisfied with your collaboration with OTTO.

Kind regards,
Team OTTO

--------
Hi,

Thank you for taking the time to share your experience. We understand that having reserve days and uncertainty about your work schedule can have a big impact on your overall experience.
We have shared your feedback with our teams, and we hope that together they can look into the situation and find a suitable solution.
We appreciate you sharing your perspective.

Kind regards,
Team OTTO

Rated 1 out of 5 stars

I have been working with OTTO Work…

I have been working with OTTO Work Force for some time, and overall my experience has been positive. The work and necessary information were clearly explained, and I received support whenever I needed it. Of course, there are always some things that could be improved, but overall I am satisfied with my experience and would recommend OTTO Work Force to others looking for work in the Netherlands.

2 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Said,

Thank you for sharing your experience and for recommending OTTO. We are happy to hear that you felt well supported and that things were clear throughout your time with us. Your feedback means a lot and helps us continue improving our services.
We also noticed that your review may have been submitted with a 1-star rating by mistake, as your comments are very positive. If this was unintentional, you can update your rating on Trustpilot at any time.

Kind regards,
Team OTTO

Rated 3 out of 5 stars

For young people who thinks that work is a fun

I think you prefer Polish people as you are based in Poland. Sometimes I was worried about my safety. Even get one day off for doctor was a problem. I worked all time in cold departement because I don't lie that I have fake Medical certificate. In nine months I have worked in five warehouses days, nights, afternoon. Living two places. Sometimes I didn't sleep as my shift finished in the morning and at 10 am I had to move to another location. Big cooperation, lot of alcohol and drugs around.

27 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Kristyna,

Thank you for sharing your experience. We are sorry to read that your time with OTTO Work Force did not match your expectations.
At OTTO, we aim to provide a safe working and living environment for everyone, regardless of nationality. We also work with our clients and accommodation partners to follow clear procedures regarding working conditions and housing standards.
Your feedback is valuable and helps us continue to improve our services and processes.

Kind regards,
Team OTTO

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