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OTTO Work Force Reviews 

506
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 232 reviews, reviewers had a great experience with this company. Many customers frequently praise the helpful staff, noting that coordinators and team members are consistently supportive and always ready to assist with daily questions. Many people also appreciate the decent housing options provided and the smooth, effective onboarding process when starting their new jobs in the new country. Some reviewers were not happy with communication issues, poor support responsiveness, and long daily travel times to their assigned accommodations. Some people also noted difficulties regarding tight scheduling, unexpected changes to their work shifts, and completely unreliable transportation arrangements.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, ranging from great support to severe... See more

Service

People report ambiguous experiences with service, as opinions are sharply divided among consumers. While many... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both strong support and severe... See more

User experience

Users describe ambiguous interactions with user experience, ranging from extreme satisfaction to severe... See more

Location

Consumers find location experiences to be deeply mixed, with severe complaints contrasting against positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There're a lot of bad personal experiences, true. But if you don't come with high expectations it's good. Sometimes you need to ask and push some things, but always in a polite manner. It's not good i... See more

Company replied

Rated 4 out of 5 stars

Dear OTTO Workforce Team, I would like to sincerely thank OTTO Workforce and all the colleagues and coordinators who supported and assisted me during my time working with the company. I truly a... See more

Company replied

Rated 4 out of 5 stars

The working is going good. You can receive more hours of work, if this is your targhet. You have housing pretty decent, but the organization is the reason i give 4 out of 5 stars. Planning and transp... See more

Company replied

Rated 3 out of 5 stars

I think you prefer Polish people as you are based in Poland. Sometimes I was worried about my safety. Even get one day off for doctor was a problem. I worked all time in cold departement because I don... See more

Company replied


Company details

  1. Employment Agency

Written by the company

At OTTO we believe everyone has their unique talents. Our goal; Helping you grow your talents and matching them with the right opportunity. Whether that is by finding you a job, providing a safe place to live and work, helping you afford your first house, or improving your career. Having a positive impact on your future is what motivates us. We take care of our people We are proud of how we handle the essentials; fair compensation, paid on time, and everything else you need for a well organised career. On top of that, we go the extra mile to provide you with career development opportunities and access to our daily in-person and online support. We help you find answers to all your questions about working locally or abroad. That’s how we take care of our people. Leading international employment partner For over 25 years, our team of experts provided tens of thousands of people each year with a matching job in Poland or The Netherlands.


Contact info

3.8

Great

TrustScore 4 out of 5

506 reviews

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3.8

All reviews

(506)

468 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything is easy to understand

Everything is easy to understand

21 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Wako,

Thank you for your review! 😊 It's great to hear that everything is clear and easy to understand.

Kind regards,
Team OTTO

Rated 2 out of 5 stars

Just started 4 weeks ago so cant say…

Just started 4 weeks ago so cant say much but i wasnt informed very much about agency. Slogan that they care of their own appeared to be meaningless since my first coordinator never responds to messages and ignored almost all calls. There was a week with no work and 1 time transport didnt showed up and 0 explanation from that same coordinator. Week that i didnt work i need to pay 264 and change.. 159 for accomodation rest is mysterious extra charge.. Same coordinator of course ignored questions about that agency haven't explained said deposit or something like that.. Bill has no words just numbers. Accomodation first was decent in kafra had gym. Now in new place new coordinator and he is finally solid person who does his job well but accomodation now is poor have rules like 22:00-08:00 no noise hours but people drink, probably use stimulants and stay all night being load,. All night every night so far even in monday, tuesday... Complaining almost daily to guy in charge of accomodation complex but he doesnt do anything so whats the point of rules then?

20 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi,

Thank you for sharing your experience. We're sorry to hear that your start did not fully meet your expectations and that communication was not always as clear as it should have been.
We have passed your feedback on to the relevant teams for review. It's good to hear that your current coordinator has been able to support you better. We hope your remaining concerns regarding accommodation and communication can be addressed positively moving forward.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Good experience

Hi! My first experience with the company has been very positive. Everyone has been helpful and supportive, and I am happy with the opportunity to work with you. Thank you for the support!

19 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Hebert,

Thank you for your review! 😊 We're happy to hear that your first experience with us has been so positive and that you've felt supported from the start.

Kind regards,
Team OTTO

Rated 2 out of 5 stars

I like that many things regarding the…

I like that many things regarding the work are already done by the agency. What I truly dislike is the amount of money they are taking from each week. It is abnormal and the time we have to work just to get overtime bonuses (we don't get any because everything is taken by Otto). I recommend people to go around the Otto and work straight for the companies the want to work for.

Edit: adding the last line; also the reply by Otto is the most neutral reply they could write without doing anything about it. Truly a wonderful company (I'm being sarcastic just for your information)

5 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Marek,

Thank you for sharing your feedback. We’re glad to hear that you appreciate the support provided by the agency and the way many work-related matters are taken care of. We also appreciate you sharing your perspective on costs and overtime. Thank you for taking the time to leave a review.

Kind regards,
Team OTTO

Rated 1 out of 5 stars

Worst company.

19 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Joel,

We're sorry to hear that your experience led you to feel this way. If you'd like to share more details about what influenced your rating, we'd be happy to better understand your perspective.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

It's good for me

18 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Alexandru,

Thank you for your review! 😊 Glad to hear that things are going well for you.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

During my first month at work

During my first month at work, my experience has been very positive the team has been friendly respectful and helpful and the working environment has been comfortable, overall i am happy with this opportunity and i hope to continue in the future.

19 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Hamza,

Thank you for your review! 😊 Great to hear that your first month has been such a positive experience and that you've felt welcome from the start.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Happy with OTTO workforce agency I’m…

Happy with OTTO workforce agency I’m working with. I started 4 weeks ago and I am happy. The accommodation they offered it’s like a 3 star hotel, with leisure facilities like ping pong, gym etc included. They offered me a decent job to kick start and they’ve been supportive all along. They are professional, serious company, so definitely would recommend it. As long as you also are a serious person, not trying to get sick every week, do drugs and you are a responsible person, they will appreciate you.

19 August 2026
Unprompted review
OTTO Work Force logo

Reply from OTTO Work Force

Hi Farid,

Thank you for your review! 😊 We're happy to hear that your first weeks with OTTO have been such a positive experience. It's especially nice to read that you're enjoying the accommodation and facilities like the gym. Thanks for the recommendation!

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Great experience

Great experience. The supportive environment.

19 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Cosmin,

Thank you for your review! 😊 We're glad to hear you've had a great experience and felt supported along the way.

Kind regards,
Team OTTO

Rated 4 out of 5 stars

It is an excellent agency

It is an excellent agency, a large group of workers and I recommend them to you and you will have your experience

18 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Jonathan,

Thank you for your review! 😊 We’re happy to hear that you had such a positive experience with OTTO and that you would recommend us to others. Thanks for taking the time to share your thoughts!

Kind regards,
Team OTTO

Rated 5 out of 5 stars

My experience was great

My experience was great, Because accomodation is always best Class and Work options is uncountable .

17 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Ligitas,

Thank you for your review! 😊 It's great to hear that both the accommodation and the variety of work opportunities have made such a positive impression on you. Thanks for taking the time to share your experience!

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Work hard

The people are friendly, good condition at work

17 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Attila,

Thank you for your review! 😊 Friendly people and good working conditions are always a great combination. We're happy to hear you're having a positive experience.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

I have been working with OTTO for…

I have been working with OTTO for approximately seven months, and my experience has been extremely positive. I am very satisfied with the accommodation provided and with the professional way in which everything is organised.

My overtime hours are paid correctly, and whenever any issues or irregularities arise at the workplace, the OTTO team takes them seriously and actively communicates with the employer to help resolve the situation. Every time I have needed support, they have listened to me, treated me with understanding and helped me find a solution.

I truly appreciate their professionalism, reliability and involvement. I am very happy with our collaboration and would definitely like to continue working with OTTO in the future.

14 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Dorin,

Wow, thank you for such a kind review! 😊 It's fantastic to hear that your first seven months with OTTO have been such a positive experience. Reading that you feel supported, listened to and able to rely on our team really means a lot.
Thank you for your trust and for recommending us. We look forward to continuing this journey together!

Kind regards,
Team OTTO

Rated 4 out of 5 stars

Almost perfect!

The working is going good. You can receive more hours of work, if this is your targhet. You have housing pretty decent, but the organization is the reason i give 4 out of 5 stars. Planning and transport, and moving to a new house...sometimes can be really bad planned. But the people behind of all of this, are really good people who deserve respect and we have to understand that not everything can go as planned, all the time!
To dont foghet to mention that when u have a problem, people will understand you, and they are willing to help!

13 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Marius,

Thank you for such a thoughtful review! 😊 We really appreciate your balanced perspective. It's especially nice to hear that, despite some challenges along the way, you've felt supported by the people around you. Thanks for recognizing the effort our teams put in every day.

Kind regards,
Team OTTO

Rated 2 out of 5 stars

I ve been working for Otto for 3 months…

I ve been working for Otto for 3 months now.
To get to work is almost 1 hour ( of course, to go back to the accomodation another 1 hour).
I ve seen people with 1 month working they moved to a close accomodation. I d like also to move.
My Room doesn't have ventilation, is very hot, almost impossible to sleep.
Best Regards
Pedro Tavares (746553)

2 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Pedro,

Thank you for sharing your experience. We understand that a long commute and accommodation-related issues can have a big impact on daily comfort.
If you'd like to discuss your situation further, we encourage you to contact your coordinator to see whether there are any possibilities regarding accommodation.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Great future

Great future

12 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Hatem,

Thank you for your review! We're happy to hear that you see a great future ahead. We wish you lots of success and hope you continue to enjoy your journey with OTTO :)

Kind regards,
OTTO Work Force

Rated 5 out of 5 stars

I like work and work stuff my work …

I like work and work stuff my work colegs is nice and good People i like my work term

12 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Erik,

Thank you for your review! 😊 It's great to hear that you enjoy both your job and the people you work with. A good team can make every day a little better.

Kind regards,
Team OTTO

Rated 1 out of 5 stars

A mess in every way possible

A mess in every way possible. The timetables are always wrong and late, the housing program is lacking and again, messy, and the standard response by the helpdesk is "We don't have power over that" or "Yes" (Just before ignoring)

12 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi,

Thank you for sharing your experience. We're sorry to hear that your overall impression has been so negative.
We'd like to let you know that your feedback has been passed on to the relevant teams. Thank you for taking the time to share your perspective.

Kind regards,
Team OTTO

Rated 4 out of 5 stars

Review

The job is really good, also very quick to learn.

12 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Eleonora,

Thank you for your review! 😊 It's great to hear that you settled into the job so quickly. We wish you lots of success and enjoyment in your work!

Kind regards,
Team OTTO

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