NordicFeel Reviews 

19,176
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I ordered some cosmetics online about month ago. I chose London nearest post office, as delivery address. Everything arrived as ordered which is a pretty fast delivery time. Aditionally, I want to... See more

Rated 4 out of 5 stars

I bought products 11 days ago and they have not posted them yet. When contacted by e-mail I received an automated reply stating they are facing problems since they implemented a warehouse change. U... See more

Rated 5 out of 5 stars

Very easy to order with no complications, very fast shipping, The perfume came in excellent condition and i loved ordering from Nordicfeel,the prices are excellent. Thank you Nordicfeel.

Rated 5 out of 5 stars

Super! Thank you.Great prices, fast delivery, and good packaging. There are always discount coupons available. The store has a huge selection.

Company details

  1. Perfume Store
  2. Cosmetics Store
  3. Hair Product Store
  4. Skin Care Clinic
  5. Toiletries Store
  6. Wellness Center

Written by the company

Årets E-handlare Varje år utser Sveriges konsumenter i samarbete med Pricerunner vem som är Årets E-handlare inom skönhet. Årligen röstar runt 15.000 kunder på hur vi som företag sköter oss i förhållande till andra. Vi kan stolt uppvisa att Nordicfeel vunnit 7 år i rad mellan 2011-2017.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(19,176)

882 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The package will not arrive and if it…

The package will not arrive and if it does products will be missing and the company will still ask you to pay for it. They probably do not put everything in the package and then they ask you to pay for everything any way. I would recommend everyone to stay away from this company.

20 February 2024
Unprompted review
NordicFeel logo

Reply from NordicFeel

Hi,

We always strive to deliver the packages as promised. The fact that a package is missing can be due to several different reasons that we cannot predict, but if you happen that your package or a product in your package is missing, you are welcome to contact our customer service, and they will be happy to help you further.

Kind regards,
NordicFeel Team

Rated 1 out of 5 stars

Wrong photos, wrong availability, late delivery

I ordered 3 products. About two weeks later I got a message from customer support of Eleven (not NordicFeel), informing me that two of them were not available, and they would only send the third. I responded immediately asking for a replacement to be sent instead, but my message was handled two more days later, after the order was already shipped. Delivery arrived one more week later, and contained a different product that the one I had chosen based on the photo.

17 September 2024
Unprompted review
NordicFeel logo

Reply from NordicFeel

Hi Stavros

We are sorry that your purchase with us was so inconvenient.
Sometimes it is unfortunately the case that some products get a stock error but that it takes some time for the website to update this.

Unfortunately, we cannot replace or add a product to an existing order, hence why we could not replace the desired product.

Furthermore, I don't see that you have contacted customer service regarding the incorrect product. Customer service always helps to solve it if you have received the wrong product or similar.

Best regards,
The NordicFeel Team

Rated 2 out of 5 stars

Disappointment

It’s my first and for sure last experience with NordicFeel. As stated in review below, company has a major issue with shipping despite being an online store.

I placed order on 1.09 and paid for express delivery where it has been stated that I should expect my parcel between 3.09-4.09, hence I decided to pay extra.

Today we have 5.09 and my parcel still didn’t even leave warehouse. I e-mailed the customer service, I assume that I received the very same answer as other customers - our customer service is busy due to moving warehouse.

I feel dishonesty as while I was placing order there was absolutely no information regarding company disruptions, instead I paid extra for delivery that so far never arrived.

So in the end - neither I have my package, information with apologies about delay or reply that hasn’t been automatically send.

Quite sad as NordicFeel has wide variety of cosmetics that are hardly accessible in my local stores.

5 September 2024
Unprompted review
Rated 4 out of 5 stars

Facing huge delays for posting

I bought products 11 days ago and they have not posted them yet.
When contacted by e-mail I received an automated reply stating they are facing problems since they implemented a warehouse change.
Update: I got a real reply today (3 days after getting the automated reply). They say they will prioritize my purchase. I would guess this bad review has something to do with that... but I digress.
Update 2: I received my products some days after the first update here. I hope the company can solve their warehouse problems. Otherwise, the company seems good!

18 August 2024
Unprompted review

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