MeDirect Belgium Reviews 

I was victim of a fraud after my phone got stolen in Rio de Janeiro. The people that stole my phone got into my accounts and were able to wire transfer 5000 eur out of my "safe" me direct account that i've had for 2 years and a half. Despite the fact that I provided proof of this including a brazilian and a belgian police report, ME Direct argued negligence on my side (as if getting robbed on the street was somehow my fault) and refused to reinburse me. I'm dissapointed on their policies and overall operations as a bank, it seems their bottom line is more important than loyal customers.

Great bank, offer great savings rates, and investment plans.

Very good customer service. Very friendly (human) lady on the phone.

The helpdesk is a bunch of amateurs... I've been trying to validate an account for a few days now, but it's not working... I'm going to another broker!

I had a number of shares with another broker but they decided to withdraw them from their portfolio . So I had to transfert them to another broker or they were to be sold. Medirect is willing to take theme over, confirmes this and even offers to pay the costs for the transfer. I myself prepare all the papers in time for a perfect transfer and give them the mandate after which I can do nothing more and wait for their good work as a professional. However, nothing happens. Althoug I warned them several times . After all, my shares are sold by the other broker at a much too low price (they have nearly doubled in value since then - that's why I wanted to keep them). Medirect had simply sent the file to the wrong email address. And that for a professional broker. After default follows: their answer: "It is not our fault, the people of the wrong email address (are actual broker speeks Dutch and they send them to a French speeking office) should have responded. . The only reaction from the head of the Legal department on our different mails is and I quote “ We deny everything “ . Luckely we have kept all our mails proving that we are right ( a file of more then 100 pages ). Good luck to those who are hesitating between a casino or this broker