Mvg Mobil Reviews 

I bought a one day travel pass via the app for zones 1-5 to the airport. When I arrived at the station in the morning there was a strike and no trains were running. So my friend drove me to the centre of Munich. When I got on the train later in the afternoon to go to the airport I found that the ticket wasn’t showing in the App. So the inspector issued a fine. I have a receipt from MVGO to show I bought the ticket but they cannot tell me why it doesn’t show in the App. They won't cancel the fine because I don’t have a ticket even though I have the receipt to show I bought a ticket, sent to the same email address as the App is registered in. It seems like I am being penalised because the MVGo app isn’t working. Feels very unfair!

When you start work with sbahn.... I lose money of your shit work... Im waiting 2 h for s1, all canceled form 5 to 8 oclock.... Not replacement buses serv.... Its joke i pay 170e per ticket and i lose like 400e....

A failed purchase at the value of €8.10 credited me with a ticket instead of cancelling the transaction like any other app would. Because of this, MVG created a 'debt' of €8.10 which 2 weeks later they sold to a debt collection agency (along with all of my personal details).

I am utterly appalled and struggle to believe that this is even legal.

When I have contacted MVG to discuss this they have ignored my questions.

MVG / Handyparken, just like some other reviewers they sent me an invoice in March of 2025, the invoice specified that they would charge my credit card.
A few days ago I tried to use the app again, but I was blocked. Turns out they blocked my account because they claim I did not pay an outstanding invoice. They had already handed over my case to the debt collection agency (CreditReform)
After the original email with the bill in March 2025, I never received any communication from MVG / Handyparken that they could not collect the money.
We are talking about 6,37 EUR.

The debt collectors now want more than 40 EUR, however, I will not pay as the case was unlawfully transmitted to the debt collectors. Handyparken/MVG never made any attempt to notify me of a missing payment. The only notification I ever received is that they will take the money from my credit card automatically.

Unfortunately I can't give less than 1 star, tickets are getting more expensive every year, they want us to switch to public transport so we don't pollute, money is being given for all kinds of nonsense from the government, we pay in Ukraine, we pay everyone who comes here and doesn't work, they will buy new S Bahns worth billions paid for by Bavaria but we only have delays and problems all the time and they always find an excuse. When it's winter the heating doesn't really work when it's 35 degrees the air conditioning doesn't turn on it's something disastrous to use the S. No comment Germany/Bavaria in free cash flow but it's great that we give money without problems everywhere from the steuer that is taken from us without asking if we want it or not.

I bought a ticket through the MVGO app, got a “Thank you for your purchase” message and a valid QR code. I had no reason to suspect anything went wrong. Later, I found out the payment didn’t go through — something I only realized when I received debt collection letters.
As someone who doesn’t speak German, I completely missed the warning emails. They looked like spam or promotional messages. I reached out, explained everything, and even sent bank confirmation that no charge was made — still, no help.
They didn’t try to resolve the issue and just handed it off to a collection agency.

Provided all details regarding the SEPA payment, they failed to inform me about the problems regarding the payment and then I got an email from debt collectors that I now must pay additional 70 Euros for not "paying in time" after 3 months.
This is
Simply very unprofessional

I provided them with the correct card details, my current email address and my phone number. They failed to notify me about the outstanding charge and instead, escalated to a debt collecting agency. None of their communications arrived in my inbox, all went to my spam. They should check out their communication methods.

Online ticket orders still don't work. I keep getting a 503 error, saying it failed to load the resource. It's beyond frustrating that digital services are so poor in their functionality.

Really terrible experience with the bike service. I was charged 20 euros for parking in the wrong zone (still within the city and 100 meters from a bike stand). The problem is that there is no marking whatsoever on the rental app map that shows where parking is prohibited, like one would find on any modern rental app. There were multiple bikes parked in the area, which shows that this is a common peoblemI got a notification on the onboard computer only after the bike was locked, and therefore could not move the bike to a new location. The customer service offered no help and simply made useless references to the terms of service. Typical of the MVG, when there is a problem with the way something works, they blame customers and charge high fees.

Worst transport app!! I bought an abonament for february, being a tourist, and closed it the same month, but unfortunately they charged me for the next month too, because that’s their politic… 👎 I didn’t saw anything on their app about this, literally disappointed, would never use again, there should be a warning about this…

Thank you MVV. Exclusively due to your service i was able to stop smoking pot and get my drivers license back, because my desire to not ever use your service again in my whole life has beaten my addiction of 14 years. Not a single thing in life could change something about that, no women, not my parents, not my profession, but your oustanding bad service actually managed to do that. It's a freaking miracle, and i recommend this to every addiction therapist in Munich.

In the end i was spending around 300 Euros on Taxis a month to ensure i'm not late to work, because literally every second bus or metro was delayed, but if i leave the house on time i expect to be at work on time. Like it is common in every other city on the whole freaking planet.

I was born in Regensburg and in my 12 years of using public transportation there i had less delays and less trouble than using Munichs public transportation for a week.

I will now happily drive every distance with my private car, and i honestly don't care if public transportation is better for the environment, i can't risk losing my job for that, i'm very sorry but that's reality. And after all, as i was using Taxis every second day, it had no positive effect in the long run anyways, so yeah.

You can make transportation as cheap as you want, it's useless if the system is highly unreliable and doesn't work, it's actually not worth a single cent, and i encourage everyone not paying for tickets too until service can be called reliable and thus worthy being paid for.

Worst transport service of all time.
They are always trying to improve how we make our service more worst and they are achieving more and more day by day.

S-bahn is the worst services ever especially if you are talking about S7. I have been experiencing this worst quality service for ages.

Horrible service. Bought 2 tickets, as the app is not intuitive and does not announce that it takes money for the ticket. Talked to them 3 months ago to get a refund for the extra ticket and they said it is ok no problem, just to update my payment profile. Changed 4 cards,updated profile, did everything but no refund to this day. They said they have tried to send the money but didn't work.. sent them iban they said only through app.. changed again and again, no desire to solve this just saying they tried but it is not working beacuse... different motives. When they took the money, there were no problems; when they had to refund.. 3+ months... problem.

Guess what if you buy a ticket - but happen to have a bike with you, your ticket doesn't count unless had you bought an extra bike ticket - which is indicated nowhere visibly and also not possible to buy on the app. The staff is gonna treat you just like a fare dodger and make you feel like a cheater in front of other passengers- charging you 60 euros instead of simply selling you that additional bike card. The customer gets punished for intransparent service & offering

Worst customer service ever. I tried to explain my problem on the phone. They hanged the phone while I was speaking TWICE and never gave an answer.

I tried to contact them via email as well and never received an answer.

They have absolutely no respect for customers.

Worst customer service I have ever experienced.
I strongly recommend you to be sure before purchasing a monthly ISARCARD JOB, because MVG never accept you brake the contract, even if they mess up with you life.
The company cannot handle any request - even the most simple one.
Forget about telephone, forget about email. The only effective communication channel is in person (super modern!).
IOS, Android, apps? MVG have no idea what is this for. It's sad but true.

Mind that the discount offered by the company may not worth the headaches and eventual holidays you wouldn't spend money with commuting anyways.

I myself have never got delivered my ISARCARD JOB, and for 2 months I spent money with the contract and individual extra tickets. I was trying to deal with them by email (so naive).

Finally, when I got my card in person (amid Corona pandemic) the company MVG refused to refund the money I waste on double tickets.

Most of the bikes to rent they do not work and when i report the problem to customer service they did not answer. They just told me to go to other station to rent a bike. I did and they were not working. Bad service and they do not seem ibterested in fix the problems with the bikes or just put some advice.