2468 Group Reviews 

66
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, friendly demeanor, and efficiency in maintaining and servicing machines. Many highlight the team's helpfulness, attention to detail, and willingness to go the extra mile. The service is consistently described as excellent, with consumers appreciating the reliable upkeep of machines and the good quality of products provided. However, some customers noted issues with service responsiveness, mentioning difficulties in getting machines fixed or refilled, and a lack of timely updates. A few people experienced a decline in service quality following company acquisitions, facing challenges in obtaining sales figures or ensuring scheduled work was completed.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Product

Reviewers mention positive feedback about product, with many consumers praising the quality and taste of the... See more

Price

Customers generally report positive experiences with pricing, with some staff members being praised for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul is amazing worker, honest, and never leaves the job unfinished. Always listens to feedback and helps pass it on to his manager. (North Wales - Mold). Always completed the tasks of making sure... See more

Company replied

Rated 5 out of 5 stars

Mark Price visits our site 3 times a week and is always very friendly and approachable. He’s very well aware of the needs of our business and couldn’t be more helpful to us. A top guy, his care and at... See more

Company replied

Rated 5 out of 5 stars

Couldn't fault Mark Price. Professional, friendly and efficient. Never have any issues, with our vending machines and always stocked. Any changes or requests are no issue at al.

Company replied

Rated 5 out of 5 stars

Just wanted to give a shout out to Niall who comes in to service our coffee machines. He is always friendly and polite and takes time to explain to us how to get the most out of the machines. He's bee... See more

Company replied


Company details

  1. Food and Beverage Consultant
  2. Coffee Machine Supplier
  3. Coffee Vending Machine
  4. Food Products Supplier
  5. Vending Machine Supplier

Written by the company

We believe in better breaks. Going beyond great food and drink to create spaces where people can relax, recharge and return to work with renewed enthusiasm. Using our data and technical know-how, we work with businesses to shape workplace services around both your needs and your team’s. Helping to boost motivation, productivity, and create a space where everyone can thrive.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

66 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(66)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Guys at 2468 group provide excellent…

Guys at 2468 group provide excellent service. Shout out to Niall especially. Thank you as always

11 February 2026
Unprompted review
2468 Group logo

Reply from 2468 Group

Thank you for taking the time to share your feedback.
We’re delighted to hear that we are providing an excellent service. We’ll be sure to pass your kind comments on to Niall.

Rated 5 out of 5 stars

Mark Price

Mark Price is always friendly, professional and efficient.

11 February 2026
Unprompted review
2468 Group logo

Reply from 2468 Group

Thank you for taking the time to share your feedback.
We’re delighted to hear that Mark delivered the friendly, professional, and efficient service we aim to provide on every visit. We’ll be sure to pass your kind comments on to him. We truly appreciate your support.

Rated 1 out of 5 stars

Dreadful. No care or interest in their operation

Countess of Chester A&E

Extortionate prices / small sizes of chocolate

No pricing. No numbering either to order. Empty rows. Looks like no one pays a visit regularly and if they do, they don't bother to number the rows or show the pricing so you either can't order or you have to guess the price is the same for all products.

Better to just wait until the tea lady arrives with a trolley for tea and biscuits or you can ask hospital staff who are happy to offer to patients and their carers.

Avoid for your business. This company would discredit it unless they reserve that particular pleasure for public services institutions.

Reported me for defamation. Trustpilot rightly rejected their case.

10 February 2026
Unprompted review
2468 Group logo

Reply from 2468 Group

Thank you for your feedback. We're sorry to hear you were unhappy with your experience.
We aim to keep pricing competitive within the convenience vending market, but we understand that pricing expectations can vary. Once you press your selection, pricing should display on the machine. We appreciate your comment regarding numbering for ordering and will look this. The products we purchase are all retail single sales specification and unfortunately we cannot control the manufacturer product sizes.
We value all feedback and are always working to improve. Thank you for taking the time to share your thoughts. Please reach out to Info@2468group.com with your contact details. Thanks

Rated 1 out of 5 stars

Awful customer service

I have to agree with other reviews left. The customer service is non existent. They have recently taken over the accounts of our vending machine from Quenchme(who were very good) and trying to get up to date sales figures is near on impossible. I would say getting blood from a stone would be easier!

4 January 2026
Unprompted review
Rated 1 out of 5 stars

We have had terrible service from 2468…

We have had terrible service from 2468 since their aquisition of Apple Vending Yorkshire. Apple Vending were excellent and since the take over 2468group have been completely unresponsive, not attending, leaving us with a tea and coffee machine that has no cups and half the items needing replenishing in the vending machine. Saying that they are coming 'today' or 'tomorrow' and then not turning up even after initiating a complaint with their customer services. So far not at all impressed and will be looking for service elsewhere at the earliest opportunity. Must be very sad and frustrating for the staff at Apple Vending Yorkshire.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Customer service is terrible

Customer service is terrible trying to get a refund from a vending machine and they just keep fobbing me off with the same old story - wait for it to clear in your bank. It's been 2 weeks !

11 August 2025
Unprompted review

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