Wiber Rent a Car Reviews 

Overall, we had a pleasant experience with our 7-day “all-inclusive” SUV rental. The staff were helpful, and both the pick-up and drop-off processes were reasonably quick and straightforward.

However, the condition of the car was disappointing. We were given an OMODA 5 with around 9,000 km, but the right-side doors had visible damage from a minor collision in June. As we picked up the car at night, we did not notice the extent of the damage and therefore did not ask for a replacement.

For an “all-inclusive” rental, especially at a premium price, I would expect the vehicle to be in very good condition and, ideally, free of visible body damage. Receiving a damaged vehicle reduced the overall quality of the experience.

Wiber team, I would strongly recommend improving your vehicle pick-up policy and making sure customers are clearly informed about existing damage and offered a replacement vehicle when appropriate.

I am extremely disappointed with Wiber Rent a Car. I returned the vehicle with a full fuel tank, exactly as I picked it up. At the drop-off, your staff member personally checked and confirmed the tank was full, and even processed a refund of the fuel charge on the spot — she explicitly told me everything was correct and no further charges would apply.

Despite this, you unjustly charged €34.00 to my card without any prior notice or warning, claiming a fuel penalty. This is completely dishonest and contradictory — your own employee accepted the return, and now you try to charge me anyway? I have all the proof: refueling receipts, the refund confirmation, and all communication records attached.

This is unprofessional, unfair, and a clear violation of consumer rights. I will not recommend this company to anyone and will escalate this to consumer protection authorities if this charge is not fully refunded immediately.

Very good service ! Book it directly via theirs website and enjoy the journey

Great service and good value for money. I highly recommend the All inclusive package.

Great rental company..... friendly service and i genuinely felt like a valued customer as none of the pressure and feeling of being ripped off like you get with so many hire companies.... will definitely recommend Wiber and will certainly use them again.

Everything was great we had no problem , good experience

Easy rental, all cost covered, easy take in and leave car. Car clean and almost new. Friendly atmosohere in the office. Recommend in 100%. Wish to be Wiber in Italy and France 🍀

Recomand !!!

Everything was great. The staff was friendly, quick pickup and drop of the car.

All good apart of closing times 23.00 I think is to early because we had a late arrival and we nearly missed the key collection..

* Convenient key collection from a smart box.
* no waiting in line
* Smooth and quick car return.
* Minibus transfer to the airport.
* Excellent and well-equipped car.
* No cable needed for phone connection.
* Excellent price including insurance.

Scammers. They are aware of damage on the cars before the rental but do not have any official document noting this damage is present prior to rental. You are required to take HD, zoomed in pictures of every inch of the car before starting your rental (and send those 50+ pictures one at a time to a WhatsApp chat) otherwise you will be charged for every single damage on the car, whether it was there from before or not. They do not accept videos. They do not accepted pictures from your camera roll. The only accepted proof that damage was already there is from the WhatsApp chat, although it is a known fact that WhatsApp decreased the quality of pictures so small scratches become invisible. Even with a video clearly showing the damage in question prior to the rental, the video was not “accepted” and we were charged over €350 for a small scratch that was there from before the rental.

Rest assured, all of our chargers were fully refunded by the full coverage on Booking.com. What is even more pitiful and disgusting of these lowlife scum is that all of this is done to scare you into buying their ridiculously expensive full coverage which costs over €50/day, compared to the much cheaper Booking.com full coverage. Not only do they openly lie to you regarding the extent of coverage provided by Booking.com when you arrive to pickup the car, telling you that Booking.com is fake and that you will still have to pay for damages if you don’t also pay for their insurance, but then they purposely charge you for everything they possibly can, being well aware that the cars were significantly scratched and damaged before the rental. Dirty cockroaches. Cucarachas sucias.

As this is a clear scam, I will be filing a police report with the Policía National regarding this deceitful behavior aimed at taking advantage of tourists, especially those who do not speak Spanish.

WIBER IS A SCAM TO AVOID! Do not use them. They will make up many reasons to not give you a car, and then keep your deposit as they consider their rejection of you as a "no-show." Don't believe the positive reviews of this company, as they are either AI generated or employee fabrications. THEY ARE A SCAM!

Staff professional and smiling and ponctual. ..fast process, vercy good and flexible service

We had a confirmed and prepaid reservation with Wiber, with the car scheduled for collection at 8:00 AM.

We knew in advance that we would be delayed, so we did the right thing and contacted Wiber by email to let them know that we would arrive later.

Despite this, Wiber decided to cancel our reservation.

When we eventually arrived, the vehicle category we had reserved and paid for was no longer available. We were instead offered a different vehicle, but only if we paid an additional amount for an upgrade.

We did not accept this. We already had a paid reservation and had informed Wiber in advance that we would be delayed. In the end, we had no choice but to leave without a rental car.

This also meant that we incurred taxi expenses travelling to and from Wiber – without getting the car we had actually reserved.

What is most frustrating is that we had genuinely tried to do the right thing by contacting Wiber in advance. Nevertheless, our reservation was cancelled, and by the time we arrived, the vehicle we had reserved was no longer available.

After this experience, we find it very difficult to trust that a confirmed reservation with Wiber actually means that the vehicle you have paid for will be available to you.

A very disappointing way to handle a customer and certainly not the level of service we would expect from a professional car rental company.

Customer service at the lowest as company scams and fraud customers and denies to give explanation or reasons for not doing its services. In my case i got accused of breaking company's policy and as result being banned and not able to get a car , meanwhile i never had rented a car at wiber. Staff was extremely rude as they not only didn’t try to solve or explain the problem but their language was incorporate including swearing and denial of answering any of my questions . Communication was unacceptable and unprofessional as when i tried to write a complain they wouldn’t provide their names or any information as a reference in the complaint. Highly do not recommend

Everything is perfect, service, personal ...

The car was full of scratches and got broken on the second day: the engine and tyre pressure icons got on, and it allowed to drive only in a limp mode, which means barred 20-30 km/h. We tried to call Wiber road assistance (in both English and Spanish), but they just hung up the phone all the time. We couldn't use the car properly for the rest of our rent and it took us 4 hours to drive to Malaga from Ronda (instead of usual 1.5 hours, not even mentioning the safety issues of driving 20 km/h on a highway with 120 km/h limit). The lady at the counter was extremely rude: "cars break from time to time", "I have no idea why the road assistance hasn't responded", "you didn't book with us, you booked through the aggregator, so talk to them about any reimbursement". Overall, terrible experience and zero customer service.

All was great!