It was my first car wash at Wash World. Had some problems to understand that I had to activate by pushing the "start" button. I called the help phone, and got very good and clear message about how :... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Premium shine is not doing so much it says it have insect cleaner but our car was still dirty after the wash.. we needed to wash it again in all inclusive that one was little better and cleaned some o... See more
Company replied
Good wash for the price. Just the remaining time displayed for the one that occupied the wash before me did not match reality.
Company replied
Sir! Today was my first time , I was waiting outside, washing place door did not open, than I call to service center and they open for me, also after wash the car,I come out and see, my car was dir... See more
Company replied
Company details
Written by the company
Wash World tilbyr enkel, innovativ og miljøvennlig bilvask til markedets beste priser, uansett om du besøker oss ofte eller sjelden. Selskapet ble grunnlagt av Bensimon-Rossing-familien, som fortsatt er hovedeier. Den første vaskehallen åpnet i Roskilde i 2013, mens den første lokasjonen i Sverige åpnet dørene i Nybro i 2018. Nordmenn ble introdusert for Wash World i begynnelsen av 2020, da vi åpnet en vaskehall i Sarpsborg. I dag har vi godt over hundre vaskehaller over hele Norden. Wash World var de første i Norden som introduserte ‘ubegrenset bilvask’, betaling fra bilen og automatisk avlesning av bilskilt. På slutten av 2020 introduserte vi Vask Selv på en rekke av våre lokasjoner, og vi er i dag den største aktøren på det kommersielle Vask Selv-markedet i Danmark. Wash World sysselsetter i dag mer enn 50 personer på tvers av administrasjon og drift. Våre lokasjoner er ubemannede, men vi har et team med serviceteknikere og renholdere som sørger for at vaskehallene fungerer, og at lokasjonene blir rengjort. I tillegg har vi en egen 24-timers helpdesk med serviceinnstilte medarbeidere som sitter klare ved telefonene ved akutte problemer i forbindelse med bilvasken. Wash World har en ambisjon om å være ledende på det nordiske bilvaskmarkedet.
Contact info
Denmark
- washworld.no
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Washworld
Hei Odd Martin
Tusen takk for 5 stjerner! ⭐ Det er veldig hyggelig å høre at du er fornøyd med servicen og at hele vasken gikk raskt og smidig 🚗✨ Vi setter stor pris på tilbakemeldingen din og håper å se deg igjen snart 😊
Hilsen Maja
Shiny beautiful car :)
It was my first car wash at Wash World. Had some problems to understand that I had to activate by pushing the "start" button. I called the help phone, and got very good and clear message about how :)
Thanks for a clean and shiny car :)
19 August 2026
Reply from Washworld
Hei Ingrid Elisabeth
Så hyggelig å høre at ditt første besøk hos Wash World endte med en ren og skinnende bil! ✨ Jeg er også glad for at du fikk rask og tydelig hjelp da du ringte, slik at du kom godt i gang med vasken. Tusen takk for de 5 stjernene og for at du delte opplevelsen din med oss.
Hilsen Maja 🚗🫧
Good wash for the price
Good wash for the price.
Just the remaining time displayed for the one
that occupied the wash before me did not match reality.
27 July 2026
Reply from Washworld
Hi,
Thank you very much for your 5-star review! 💚
We're happy to hear that you found our wash to be good value for the price.
Thank you as well for pointing out the issue with the remaining time display. We appreciate the feedback and will keep it in mind as we continue improving the experience.
We hope to welcome you back again soon! 🚗✨
Best regards,
Maja 💚
don't feel comfortable with you…
don't feel comfortable with you anymore. Many times you didn't wash my car properly, always something that doesn't work.
29 June 2026
Reply from Washworld
Hei Giovanni
Takk for tilbakemeldingen. Jeg er lei for å høre at du har hatt flere dårlige opplevelser hos oss. Det er selvfølgelig ikke den kvaliteten vi ønsker å levere.
Hilsen Maja
The wash is not good enough on the rear…
The wash is not good enough on the rear window.
18 June 2026
Reply from Washworld
Hi Aslak,
Thank you for your review and for taking the time to share your experience. 😊
I'm glad to hear that you were generally satisfied, but I'm sorry that the rear window was not cleaned as well as expected. 🚗 Unfortunately, this can sometimes occur on certain vehicle models, depending on the design of the rear window, spoiler, or other features that make it more difficult for the brushes to reach every area.
We appreciate your feedback and will take it into consideration as we continue working to improve the washing experience.
Kind regards,
Jasmin ✨
Good exerience
28 May 2026
Reply from Washworld
Hello Princewill
Thank you for your review and the 4 stars 😊
I'm delighted to hear that you had a good experience with us. We truly appreciate you taking the time to share your feedback, and we hope to welcome you back again soon.
Best regards
Jasmin
Reply from Washworld
Hi Marte
Thank you for sharing your experience with us 😊 I’m so pleased to hear that everything worked smoothly and that you left with a clean car and a good experience overall.
We work hard to make car washing quick, simple, and convenient, so your feedback truly means a lot to us. Thank you again for your support, and we hope to see you again soon.
Best regards
Jasmin
A better experience
I experience that you have listened to me about the drying sequence and a leak over the front end. I appreciate that very much! The rear end of my car may be difficult to clean? Audi A6 Avant. The rest of the car is clean, but the rear end is always a bit smudgy, not much, but a big. End stage: clean enough to still have me as a custumer :-)
7 May 2026
Reply from Washworld
Hi Jens Christian
Thank you for your honest and constructive feedback 😊
I’m really glad to hear that you’ve noticed the improvements to the drying sequence and the front-end leak issue.
If the issue with the rear end continues, I recommend reaching out to our customer service team so they can take a closer look at it.
And most importantly — I’m happy to hear the result is still good enough to keep you as a customer 😄
Best regards
Jasmin
Reply from Washworld
Hi
Thank you so much for the 5 stars and for sharing your experience 😊 I’m really happy to hear that you found it comfortable and that it gave you such a good feeling. Feedback like yours truly means a lot to us.
We appreciate your support and hope to give you the same great experience again next time.
Best regards
Jasmin
Had to call to get out of the machine
Had to call to get out of the machine. Door did not open after finished wash
1 May 2026
Reply from Washworld
Hei Helene ✨
Takk for din tilbakemelding, og jeg er virkelig lei for at du opplevde problemer med å komme deg ut etter vasken – det er absolutt ikke den opplevelsen vi ønsker å gi.
Det er bra at du tok kontakt med support slik at du kom deg ut, men selvfølgelig tar vi en slik hendelse svært alvorlig. Hvis du opplever noe lignende igjen, anbefaler jeg at du kontakter nødnummeret umiddelbart via anlegget, slik at du kan få hjelp raskt.
Med vennlig hilsen
Sara, Wash World
Reply from Washworld
Hello,
Thank you for your review 😊
I’m sorry to hear that the machine did not finish your wash – that’s definitely not the experience we want to provide. I would recommend contacting our customer service through the “Help” section on our website, so we can look into this and assist you further.
You’re always welcome back.
Best regards,
Jasmin 🚗✨
😤😤😤😤
It's cheaper, but maybe it will be able to wash your car once from five times.
In the mornings it "doesn't work", you must call them and maybe they fix it remotely or maybe no. Later in evenings it usually also stuck...
Aust-Agder
6 February 2026
Unprompted review
Reply from Washworld
Hello
Thanks for taking the time to share this. It’s really frustrating when a car wash is unreliable, especially when it seems to happen both in the mornings and later in the day. That’s not the experience we want anyone to have.
If the wash gets stuck or doesn’t start, it’s usually related to a technical fault, and our support team can often help get things running again. Still, we know that having to call at all takes away from the convenience, and that’s something we’re continuously working to improve.
If you’d like, you’re very welcome to contact our customer service with a few details about the times and location when this happened, so we can look closer into it and follow up properly.
Best regards
Ammar
It is too often out of order
It is too often out of order, today I worked fine so that was good 👍
20 December 2025
Reply from Washworld
Hei Tom,
Takk for at du tok deg tid til å gi oss tilbakemelding. Jeg beklager at du opplever at maskinen ofte er ute av drift — det skal selvfølgelig ikke skje så ofte. Det er veldig bra å høre at den fungerte som den skulle i dag 👍 Vi setter pris på at du deler dette, og vi vil bruke tilbakemeldingen din til å forbedre oss.
De beste hilsener,
Jasmin
Reply from Washworld
Hello Rolf,
That is wonderful to hear. We look forward to welcoming you back.
Best regards,
Yahya
Premium subscription is Great
The premium subscription or premium packages offers a throughout cleaning of the car that you fill like you get what you deserve for the money
12 October 2025
Reply from Washworld
Hey Juan,
Tack för det fantastiska omdömet! Så roligt att höra att du tycker premiumabonnemanget lever upp till förväntningarna och ger valuta för pengarna.
De bästa hälsningar,
Imran
Reply from Washworld
Hi Malin
Thank you so much for the 5 stars and your kind words! We're happy to hear that you're satisfied with both the wash result and the convenience of the subscription.
Best regards
Benjamin
Hello
Hello!
today was my first time, but I am sorry, my car was not wash very good, car is quite dirty, I have pictures also if you need I can send it. otherwise system is good!
Regards,
Sunny Anand
18 March 2025
Reply from Washworld
Hello,
Thank you for your review and for giving our system a try. We're sorry to hear that the wash did not meet your expectations and that your car remained dirty. That’s not the quality we aim to deliver. If you’d like to send the pictures, we’re happy to take a closer look and follow up on it.
Best regards,
Ammar
Washing and drying go so fast,sometime you need to wash two times car to be clean. Last time all front edges(light) was dirty like brush don't touch nothing.
Price is ok. But Glitra have better washing,longer and detailed prewash and drying
13 February 2025
Reply from Washworld
Hi Amir,
Thank you for your feedback. It’s unfortunate to hear that the wash didn’t fully clean your car, especially around the front edges. We always strive for the best results, so if you experience an issue with the wash, feel free to reach out to our customer service through the 'Help' section on our website – we’re happy to assist!
Best regards,
Sophie
Very bad car wash😂not clean good
Not recommend to friends because not clean my car washed 2 times but back widescreen glass not clean
14 December 2024
Reply from Washworld
Hi Jivan,
Thank you for your review, although I’m sorry to hear that your experience didn’t meet your expectations. If your car didn’t come out clean, I recommend reaching out to our customer service team through our website so we can assist you further.
We’d love to ensure you have a better experience next time.
Best regards,
Sophie
Its worst doesnot clean the car as it…
Its worst doesnot clean the car as it suppose to
13 November 2024
Reply from Washworld
Hi,
Thank you for your feedback. I’m sorry to hear that the wash didn’t meet your expectations. If you experienced any issues, I recommend reaching out to our customer service through our website, where they’ll be happy to assist you further.
Best regards,
Jacob
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.