Got delivered 2 disgusting "pizzas" of unknown origin, no receipt, wrong boxes, wrong items. Driver spend 15 minutes at one location definitely not doing anything suspicious. Yet Wolt internal "in... See more
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See what reviewers are saying
They really really need to do screening for the people they're hiring. Got s*xually assaulted. And it is horrific since these workers basically end up finding out where you live by delivering to your... See more
Never order anything through wolt most of the couriers are not able to read write or even speak danish or english and worst is their customer service. I wasted my 166 krones today as i pinned the ad... See more
The company has no control and influence over the businesses they work with. You will most likely receive a shit overpriced product and will not get refunded. I ordered flowers for my mother’s birthda... See more
Company details
About Wolt Danmark
Written by the company
Få take away, dagligvarer og meget mere leveret direkte til døren. Tilmeld dig nu og bestil fra et stort udvalg af byens bedste restauranter og butikker.
Contact info
Copenhagen, Denmark
- info@wolt.com
- wolt.com/da
1.2
Bad
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cold food is standard ❄️❄️❄️❄️🥶
Was just told by Wolt. That now it is standard that food is cold when delivered after an hour.
9 March 2026
Unprompted review
Reply from Wolt Danmark
Hi,
Thank you for your review.
I am very sorry to hear that you had a poor experience with our service.
We always strive to provide the best support possible, and I apologize if we fell short in this instance.
Your feedback is incredibly important to us, and I will make sure to pass it along so we can improve in the future.
Best regards,
Maja // Wolt
Worst delivery company in the world...
Worst delivery company in the world...
..
8 March 2026
Unprompted review
Reply from Wolt Danmark
Hi,
Thank you for your review.
I am very sorry to hear that you had a poor experience with our service.
We always strive to provide the best support possible, and I apologize if we fell short in this instance.
Your feedback is incredibly important to us, and I will make sure to pass it along so we can improve in the future.
Best regards,
Maja // Wolt
Did not deliver what was ordered
Did not deliver what was ordered. When contacted - that we had the Indian dish but not the rice we ordered (had to make rice at home for our ‘takeaway’!) - they ‘offered’ to refund the money for rice we never recieved. Well obviously, otherwise it would be stealing?! And they wanted to put the money into our Wolt account so they would not have to refund in reality. I had to argue to get it refunded into my wife’s credit card - and this is their strategy every time it happens (a lot!) : ZERO offer to try to make up for the extreme inconvenience of receiving only part of what was ordered and having to cook at home, to top off the takeaway - it is the second time this happened IN ONE WEEK. Fells almost like a scam.
8 March 2026
Unprompted review
Reply from Wolt Danmark
Hi,
Thank you for your review.
I am very sorry to hear that you had a poor experience with our service.
We always strive to provide the best support possible, and I apologize if we fell short in this instance.
Your feedback is incredibly important to us, and I will make sure to pass it along so we can improve in the future.
Best regards,
Maja // Wolt
2 for 1 deal....
2 for 1 deal....
Even though I ordered a 2 for 1 deal I had to press 2 times qty.
When recieved there was only one.
Complained but was told I had to put qty as 2 and no further service.
Got half an order. Paid the same amount.
7 March 2026
Unprompted review
Reply from Wolt Danmark
Hej,
Tak for din anmeldelse og fordi du tog dig tid til at dele din feedback med os – det sætter vi stor pris på.
Vi er kede af at høre om din oplevelse, og vi vil meget gerne undersøge sagen nærmere for at forstå, hvad der er sket, og hvordan vi kan hjælpe.
Vi vil derfor bede dig om at kontakte os direkte på socialmedia.dnk@wolt.com. Venligst kontakt os via den e-mailadresse, der er tilknyttet din Wolt-konto.
Venligst inkluder følgende i din mail:
En kort beskrivelse af problemet
Relevante oplysninger (f.eks. ordrenummer, dato/tidspunkt)
Dette sags-ID: WOL-1075283
Når vi har modtaget din henvendelse, vil vores team prioritere sagen og vende tilbage til dig hurtigst muligt.
Hav en rigtig god dag!
Maja // Wolt
Work as a delivery person
Work as a delivery person, its not easy work. And they try to doing their best, for their workers. They give stability to workers. And its important.
4 March 2026
Unprompted review
Reply from Wolt Danmark
Hi Natalia,
Thank you for your feedback and kind words.
I’m glad to hear that you enjoy working as a courier and feel that our support team is doing a great job.
I wish you a wonderful day.
Kind regards,
Benedikte // Wolt
Food always late for more than 30 mins.
Food is always late. Sometimes even late for more than an hour. The customer service doesn't even let me to cancel the order under such circumstance. This is beyond ridiculous and the company deserves bankruptcy.
3 March 2026
Unprompted review
Reply from Wolt Danmark
Hi,
Thank you for your feedback.
I'm sorry to hear that your orders have been delayed multiple times recently. I completely understand how frustrating it is to wait for your food, especially when it happens repeatedly. This is certainly not the level of service we aim to provide.
The estimates represent the average time it takes for an order to reach you. The time can change because the restaurant sets a time when they can have the food ready, and the delivery time is calculated based on how busy our couriers are.
Generally, we can’t cancel an order once the food is already in preparation – but if it’s not yet on its way, we will always be happy to contact the restaurant to see if we can make an exception.
I'm sorry that we weren't able to accommodate your request this time.
I hope we’ll have the chance to provide you with a much better experience next time.
I wish you a wonderful day!
Kind regards,
Benedikte // Wolt
Awful service
Awful service. I ordered an order and paid, and when I have paid I'm told that they don't some of the products I ordered, so I don't want the order they want to send as it isn't what I ordered, but they force me to get an order I have never ordered.
2 March 2026
Unprompted review
Reply from Wolt Danmark
Hello
Thank you for your review.
First and foremost, I am truly sorry that you had an unfortunate experience with your order. This was certainly not our intention.
This is of course a deeply regrettable situation. Unfortunately, there was nothing further we could do for you in this situation, and I sincerely apologize for that.
Your feedback is incredibly important to us, and I will therefore take it forward internally so that we can improve in the future.
Sincerely,
Maja // Wolt
Wolt is failing
It had a good beginning and then it went down the hill.
Therea are often issues with deliveries, most likely issues with the couriers.
Tired of getting cold and late dinners.
I will use other apps from now on.
The chat support is a total joke
26 February 2026
Unprompted review
Reply from Wolt Danmark
Hi
Thank you for sharing your feedback.
We sincerely apologize for the disappointing experience you’ve had with your deliveries, especially regarding the cold and late food as well as the chat support. We understand how frustrating this can be and truly regret that we did not meet your expectations.
All our delivery times are estimates, which we of course always try our best to accommodate. Please note that factors such as weather conditions and traffic can sometimes impact delivery times, which may contribute to delays. Nonetheless, we are committed to improving our service and appreciate your comments as they help us work towards a better experience for all customers.
I wish you a great day.
Victoria // Wolt
After years of Wolt+ membership I am OUT!
After years of Wolt+ membership I am OUT!
Repeated late deliveries, cold food, forgotten or wrong items. -And every time I complain you can only reimburse with giftcards for yet more bad service and cold food and I go hungry to bed.
Prices are constantly increasing out of pace with the economy and you keep adding extra "service" fees and features that cost extra and none of it makes the service or deliveries better. You just split up existing service into more and more billable "services" and the subscription is worth less and less as the advantages are thinned out from all the extra add on options like paying an extra 19kr for direct delivery - wich means others get their food cold because they get pushed down the deliveryline.
Going back to calling the restaurants directly. Might still use your site just to "google" nearby options.
Sad, but that is the reality of what you are doing to your customers. It reminds me of the fee-vultures of the late 90ies phonecompanies and seems as trustworthy as used car salesmen.
21 February 2026
Unprompted review
Reply from Wolt Danmark
Hi Simon,
Thank you for your review.
First of all, I’m sorry to hear that you’ve had several unfortunate experiences with your orders. That certainly doesn’t sound optimal, and I would like to point out that it's always possible to receive a refund back to your payment card, not only as credits.
Regarding the changes to our service fee, we are continuously working to improve our service across multiple areas. Therefore, it is occasionally necessary to adjust our prices. Among other things, to ensure that we can offer an exceptional customer experience.
That said, I’m sorry to hear that you are left with a negative impression of the change. That has certainly not been our intention.
I will pass your feedback on to the relevant team so they can take a closer look at it.
Best regards,
Cecilie // Wolt
Bad service
Bad service. The costumer service won’t help you like they should. They just don’t care.
They bring the food cold and then they give you a small compensation not even close to what you have paid.
They don’t even reimburse the transport. Nothing. Why should we pay for your mistakes? Your delays? I paid for the service and then they refund what they feel like.
It’s a scam.
22 January 2026
Unprompted review
Reply from Wolt Danmark
Hej Tiago,
Tusind tak for din feedback.
Jeg er virkelig ked af at høre, at du har haft en dårlig oplevelse med vores kundeservice, og at maden ovenikøbet var kold. Jeg kan sagtens forstå din frustration – det er på ingen måde den oplevelse, vi ønsker at give dig.
Vi stræber efter at levere den bedste service og de bedste ordre hver gang, så det er beklageligt, at vi ikke har levet op til det i dit tilfælde. Din feedback er utrolig værdifuld, og jeg har taget den med videre, så vi kan udvikle og forbedre os.
Tak fordi du tog dig tid til dele din oplevelse med os.
Jeg ønsker dig en rigtig god dag.
Med venlig hilsen,
Amanda // Wolt
Courier harassing residents
8 February 2026
Unprompted review
Reply from Wolt Danmark
Hi Marko,
Thank you for your review and for taking the time to share your feedback with us - we truly appreciate it.
We’re sorry to hear about your experience, and we’d like to investigate the matter further to better understand what happened and how we can help. In order for us to do that, we kindly ask you to reach out to us directly via email at socialmedia.dnk@wolt.com. Please reach out to us via the email address associated with your Wolt account.
Please include the following:
A brief description of the issue
Any relevant details (e.g. order number, time/date)
This ticket ID: WOL-1069546
Once we receive your message, our team will make it a priority to look into the case and follow up with you as soon as possible.
Have a great day!
Jonas // Wolt
Didn’t receive a full refund for the bad dish
Delayed order, 2 dishes were cold, third completely unfresh. Having opened case to support, but did not receive a refund even for the bad dish. Ruined Sunday dinner, terrible customer service, back and forth communication with support about getting the refund for at least one bad dish. Worst experience ever.
8 February 2026
Unprompted review
Reply from Wolt Danmark
Hi,
Thank you for sharing your feedback. I am truly sorry to hear that your Sunday dinner was ruined due to a delay and the quality of the food you received. We certainly want every meal ordered through Wolt to arrive fresh and at the right temperature.
When you place an order, the delivery is handled by independent courier partners. While they use insulated bags to keep the food warm, delays can unfortunately occur, which affects the quality of the dishes.
I can see that you have been in a dialogue with our support team regarding a refund for the dish you found unsatisfactory. I understand your frustration that a refund was not granted in this instance. Our support team evaluates each case individually based on the information provided, and since they have already completed their assessment of your case, we are unfortunately unable to offer a different outcome at this stage.
We appreciate your feedback, as it helps us understand where the experience did not live up to expectations. We hope you will have a much better experience should you choose to order again.
Best regards,
Alexandra
Wolt Support
No more Wolt
Once again they dissapointed! First I ordered a pizza +some, waited 48 minutes just to see a message that they couldn’t deliver.
Had to eat, so ordered a burger menu from another place, minutes went by, and 15 minutes later than first announced, food arrived - cold.
Started a chat with Wolt, waited 1h 40m for nothing. No respons. Started a new chat, finally something. 55 credit that I can use for another bad experience in the future. No thank you. I just resigned from Wolt+.
NO MORE WOLT!!!
29 January 2026
Unprompted review
Reply from Wolt Danmark
Hi Morten,
Thank you for your review.
I'm truly sorry to hear that your first order couldn't be delivered and that the second one arrived cold. This is, of course, a very unfortunate situation.
In addition, I sincerely apologize for the waiting time you experienced and that we weren't able to offer a greater compensation on this occasion.
Your feedback is extremely important to us, and I will certainly pass it on internally so that we can improve this going forward.
Best regards,
Cecilie // Wolt
The compensation offered is totally…
The compensation offered is totally inacceptable given the circumstances.
My food was delivered cold and was inedible, which means the service I paid for was not delivered at all.
I paid over 200 DKK for this order. Offering 19 DKK in compensation does not reflect the value of the order, the failure in service, or the inconvenience caused.
I am requesting a proper refund that corresponds to the cost of the order, either a full refund or a substantial partial refund.
23 January 2026
Unprompted review
Reply from Wolt Danmark
Hi Peter,
Thank you for your review.
I'm very sorry that you received cold food. I completely understand how disappointing that must have been.
We always strive to deliver the best possible service, and I regret that we did not succeed in this case. Additionally, I am sorry that we were not able to offer greater compensation on this occasion.
I sincerely hope that this experience won't happen again, but should it do so, you are more than welcome to contact our support team.
Best regards,
Cecilie // Wolt
Medical emergency
The customer support decided to cancel my order leaving me with no food, no money no options. I literally had to beg them for a voucher so I cns eat something. I told them repeatedly I don't have access to food and this is a medical emergency. They laughed at my face and just called it miscommunication. CHRISTIAN DANEZU spesifically was saying the same thing over and over although I explained they withheld my previous order money that I don't have enough to place a new order making fun of me and saying that I can place an order. But atlas I wasn't provided with any assistance. If I reach the hospital it will be a legal action against him personally and the business. I placed another order after that explicitly telling what I want and don't want, was reassured that the restaurant aggreed, the food came in horrible condition because my comments were disregarded. Then I was told I am not allowed to be fully refund even though I payed for two things that came wrong! And no compensation not even an apology. This has to be illegal. They literally put something that I was allergic to in the food and they couldn't care less.
18 January 2026
Unprompted review
Reply from Wolt Danmark
Hi Athanasios,
Thank you for your review and for taking the time to share your feedback with us - we truly appreciate it.
We’re sorry to hear about your experience, and we’d like to investigate the matter further to better understand what happened and how we can help. In order for us to do that, we kindly ask you to reach out to us directly via email at socialmedia.dnk@wolt.com. Please reach out to us via the email address associated with your Wolt account.
Please include the following:
A brief description of the issue
Any relevant details (e.g. order number, time/date)
This ticket ID: WOL-1066820
Once we receive your message, our team will make it a priority to look into the case and follow up with you as soon as possible.
Have a great day!
Benedikte // Wolt
Ai slob icons
I've been a frequent user of this app for years. According to them I've saved 10000DKK from wolt plus - just to clarify how loyal a customer I've been. They have changed some of the icon art for the categories to AI generated slob and right away cancelled my membership. The complete disrespect for artists is heartbreaking. They have access to so many food pictures and yet they go for that? I won't be using them again unless they drop that nonsense
15 January 2026
Unprompted review
Reply from Wolt Danmark
Hi,
Thank you for your message.
I'm truly sorry, that you have decided to cancel your Wolt+ membership due to the pictures being changed. I will inform the relevant department regarding this, so they have knowledge of the situation.
We hope, that you decide to give us, and our membership another chance some time.
William // Wolt
Pizza arrived cold.
Pizza arrived cold.
The delivery itself was not slow, so I'm not sure what they have done or not done to keep it warm, or if I got an old pizza from another order. It had lost all the crisp on the crust already.
Complained to Customer Support, immediate answer is just they can't do anything or care, because time limits were "upheld".
This was someone called "Jones". He would also continuously use emojis in his replies, which only felt more provocative. No service at all.
Wolt is also the same place that also don't want to do anything about Bag Fee's that customers are forced to pay, even though the food doesn't arrive in bags 90% of the time.
Horrible service all around. Just as bad as Just-Eat, at least they just suck up to their mistakes, and pay up. Wolt is shady all around.
10 January 2026
Unprompted review
Reply from Wolt Danmark
Hi Mads,
Thank you for your review.
I'm really sorry to hear you received cold food. I understand it must have been disappointing.
We always strive to help in the best possible way, and I’m sorry to hear that your experience with our support has not been optimal. Additionally, I apologize that we were not able to offer compensation on this occasion.
We hope this experience doesn’t repeat itself, if so please don’t hesitate to reach out.
Best regards,
Cecilie // Wolt
order from Wolt, get it Cold!!!
order from Wolt, get it Cold!!!
delivery guy drives like a pentagram trough city before he delivers extremely cold food..
been boykotting wolt before, but this is the final straw for me.. im paying for a service, that fails most times
it also arrived later than the estimated time.
edit: i was given a refund, so i changed the rating from 1 to 3
10 January 2026
Unprompted review
Reply from Wolt Danmark
Hi Esben,
Thank you for your review and for taking the time to share your feedback with us - we truly appreciate it.
We’re sorry to hear about your experience, and we’d like to investigate the matter further to better understand what happened and how we can help.
In order for us to do that, we kindly ask you to reach out to us directly via email at socialmedia.dnk@wolt.com. Please reach out to us via the email address associated with your Wolt account.
Please include the following:
A brief description of the issue
Any relevant details (e.g. order number, time/date)
This ticket ID: WOL-1065877
Once we receive your message, our team will make it a priority to look into the case and follow up with you as soon as possible.
Have a great day!
Jonas // Wolt
Ordered food worth 450 DKK and the…
Ordered food worth 450 DKK and the entire order arrived cold. Not “slightly warm-ish” cold cold chicken, cold jalapeño poppers, cold mozzarella sticks. This was delivered to a hotel room without a microwave or oven, so reheating wasn’t even an option. Basically paid for decorative food.
Delivery took 36 minutes with multiple stops, so it’s really no surprise the food arrived cold yet that somehow isn’t considered a problem.
Customer support then offered 87 DKK in compensation. For a 450 DKK order. That’s not compensation, that’s an insult. It felt dismissive and showed zero understanding of the situation or basic customer experience.
What makes this worse is the attitude: “This is the maximum we can offer.” No ownership, no attempt to actually resolve the issue, just policy copy-paste. Warm food should be the absolute minimum expectation — not a premium feature.
End result: cold food, poor service, and zero incentive to ever use this platform again. If this is how problems are handled, I’d rather eat airport vending-machine sandwiches. At least those are honest about being cold.
7 January 2026
Unprompted review
Reply from Wolt Danmark
Hi Daan,
Thanks for the review and for sharing your experience. First and foremost i am really sorry to hear about the experience you have had regarding this order.
Reading your description, it’s clear we missed the mark. We understand that when you're staying at a hotel without kitchen facilities, you are entirely dependent on the food arriving ready to eat.
While we always strive to deliver within the estimated timeframe, unforeseen delays can unfortunately occur. When they do, our priority is to ensure our customers feel supported, and I am truly sorry that we didn't handle the situation to your satisfaction in this instance.
Your feedback is very valuable to us, and we will share it internally to improve our processes - both regarding deliveries and how we handle cases like yours. I hope you will give us another chance to provide an experience that meets your expectations.
Jonas // Wolt
I ordered some breakfast they messed up…
I ordered some breakfast they messed up 50% of my order. I go to support and ask for a full refund couse ain’t no way I’m paying for food I didn’t get. Customer support tries like crazy to not refund me and “silently” accuse me of lying even tho I have over 200+ with Wolt. I’ve only tried a handful of times where they have messed up my order and gotten a full refund for less. Immediately canceled my Wolt+ and will never use their services again.
Order id: 695b4511bf862247c3ed46ca
Writing my order Id so Wolt can’t take down review with trust pilot support.
5 January 2026
Unprompted review
Reply from Wolt Danmark
Hi,
Thank you for your review and for taking the time to share your feedback with us - we truly appreciate it.
We’re sorry to hear about your experience, and we’d like to investigate the matter further to better understand what happened and how we can help.
In order for us to do that, we kindly ask you to reach out to us directly via email at socialmedia.dnk@wolt.com. Please reach out to us via the email address associated with your Wolt account.
Please include the following:
A brief description of the issue
Any relevant details (e.g. order number, time/date)
This ticket ID: WOL-1064997
Once we receive your message, our team will make it a priority to look into the case and follow up with you as soon as possible.
Have a great day!
Jonas // Wolt
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