Radon Bikes Reviews 

I bought a Radon Deft through H&S Bike-Discount, and after seeing some mixed reviews online, I felt compelled to share my actual experience—because mine was top-notch from start to finish.

First off, the price-to-performance ratio on Radon's e-MTBs is very good imho. Getting Fox Factory suspension and a carbon frame at this price point is hard to beat. But thats not why I'm here for.

What impressed me most - was how they handled a warranty issue. When my Bosch System Controller acted up, H&S initially asked me to read the fault codes at a local bike shop. When I forwarded the €30 diagnostic invoice, they reimbursed me without hesitation.

They repaired the bike in Germany under warranty, and when it returned with a broken Mini Remote (damaged in transit), their support team immediately shipped me a new replacement remote—no questions asked - zero hassle and 100% fair.

Through all of this I had contact with 1 guy from their support team, that answered mij questions within hours. I'm just not used to that anymore =;)
I highly recommend both Radon and H&S, and would 100% buy from them again!

I bought a Radon Render 10.0 750 MS at the beginning of 2025. The bike came relatively fast. Out of the box, everything looked good. I assembled the bike, checked all accessible bolt torques, set it up the way I like and went out riding.

Within the first week, I experienced the first QC issue. The battery cover screw pulled the thread insert out of the Bosch motor lock/mount. The two parts were essentially welded together with cheap dry thread lock compound. The insert had obviously been spun in its seat.
I tried to explain this to Bike Discount. They blamed me. Especially interesting, since I hadn't yet attempted to remove the battery. I was told to glue the insert into place. First impression: the customer is always wrong and we'd rather argue with you than try to help or send you a replacement part that costs us ~8€.

I rode the bike sparingly in 2025.
Now, in the 2026 season, I've started riding again. After 4 to 5 outings the bike started to creak very loudly.
Upon disassembly and closer inspection, I discovered the second QC issue: in the link connecting the rear end to the shock, a vital spacer was simply not installed. The bolt was overtightened to compensate and due to the misalignment and the missing spacer, the linkage rubbed on itself, causing material to be eaten away.

I contacted Radon/Bike Discount, but my better judgement took over and I decided to skip their terrible customer service. I took the hit and ordered the part, or parts (35€!!!!!) at my own cost. At least this way I won't have to argue with arrogant customer service representatives over something that should be a simple customer support issue.

Edit: I guess they've adjusted their customer service policy, or maybe I got lucky. I recieved a refund for the parts I ordered. 3/5 stars.

We bought 2 top of the range ebikes. The alignment was out, the bikes were crooked, the brakes shuddered and parts fell off. The bike’s were returned for 2 months to be repaired and we received them back with the same faults. Radon made no effort to help and told us to deal with BikeDiscount.de. Rubbish bikes and service, buy another brand 😡

Am very impressed Bike rides like a dream.
As on trails and in the park.
This is my first bike from Radon but i am sure ill be back for more.The bike is also great to ride on trails no flapping suspension during normal biking.
Had no problems with the bike.
Greetz Jordan

for a premium price I got:
Deformed components, poor quality, Bad assembly.

Send back the good, and money back please

Bought ZR team 7 29” as a light trail/gravel/commute bike along side my whyte trail bike. Bike looks beautiful and rides super for what I use it for! Service frome bike discount was super, my German is crap but their English customer service was great.
I would definitely recommend this company

Really bad assambled bikes and customer support. Buy something else