Lucky Bike Reviews 

Bought a bike from Lucky Bike, and after only ~10 months the bottom bracket started making loud clicking noises. Customer service initially offered to cover the repair only if “normal wear” was ruled out, but getting clear answers and reimbursement has been unnecessarily difficult. I’m still waiting for a response. Very disappointing experience with the after-sales service.

I have ordered the bike for my son. On the site it is clearly stated that the delivery is 1-3 working days. I have ordered it 02.06 today is 09.06. I have called them 3 times 2 days in a row and they don't even have the tracking number. So news when and when will it come.

the transaction i made was smooth and questions was answered timely. My order came in good condition and well packaged. five star.👍👍👍

I wanted to test and buy a Tern e-bike and asked for the child seat to be removed from the test bike. I was told that was not possible - no key I was told. The guys I asked was unhelpful and rude. When I asked why about the attitude, he just shrugged. End result: I'll buy the bike elsewhere. Even good prices can't beat low-quality service.

Broken promises, no help, and poor treatment of non-German speakers
I placed a Click & Collect order on 19 Aug for an Axess Element 29 (order …2732). The website promised 3–6 business days. On 21 Aug I received an email with ETA 26 Aug and 1–3 days for inspection. I accepted that.
When I visited the Karlsruhe store, staff told me the real timeline is 10–15 days. On 30 Aug I even saw the same model/size/color in the showroom, but I was told “that isn’t yours—wait for our email,” and a quick assembly was refused. Phone calls were disconnected when I asked to speak in English; in store I felt ignored while German-speaking customers were helped first.
I rely on this bike for work and just asked for a firm pickup date/time or to cancel. After this experience, I no longer want a replacement—only honesty, respect, and a clear process.
I’m sharing this so others know what to expect. If management resolves this professionally, I’ll update this review.

Be aware this is not a serious bike shop, I orderd a bike placed the payment never received any information about my order for weeks, and now they still insist of the payment although I already bought the bike somewhere else.

On March 12, 2025, I purchased a Cube bicycle via the e-shop with shipping to Austria because LuckyBike does not deliver to my country (Slovakia). On 14.3.2025 I received an email that the bicycle had been handed over for transport. I did not receive any tracking number or information from the shipping company about the receipt of the shipment for transport. On 19.3.2025 I asked LuckyBike by email where the shipment was and whether it had really been handed over for transport. I received a reply that the bicycle was still in their warehouse and was being prepared for shipment. Luckybike did not respond to further questions.
There was an information vacuum ... . Until March 26, 2025, when the courier announced that he would deliver the bike in three days. The bicycle arrived in a damaged box and had minor scratches on the rear fork, front fork, crank and rear derailleur. I think that some of the damage came from the store. The rear derailleur wasn't set up quite right, but I can fine-tune it.
I complained about the damage with LuckyBike and there was always a response, even if it took several days. We mutually agreed on compensation, and LuckyBike kept the agreement. That's why I'm adding stars to the rating. So the purchase ended up going well, I bought the bike for a bargain price and it rides great. At LuckyBike, everything takes a long time, you have to take that into account before buying and be patient.
The transport of the bicycle was provided by DSV Road and it was indeed handed over for transport on 14.3.2025 as reported by LuckyBike.

I know that my German is not perfect, but I don’t think that’s a reason not to help me when I’m trying to buy a new bike. I noticed other customers receiving long and detailed assistance, and I feel like I didn’t get the same treatment.

I don’t know why the staff act like I did something wrong every time I visit their store. They provide zero help with my purchase, and even when I received my bike, it had lots of problems. I don’t know if my not-native German language skills bother them or if there are other problems. I saw other customers receiving help in deciding on a bike for a long time. And when my wife and I wanted help after showing us 2 bikes, the staff told us we should decide and that he doesn’t have time to help us further.

Absolutely rubbish company.

Entitled employees and no respect for people’s time. You order a bike and the will just forget about it.

I was frustrated because after many days I had no news of my bike. I gave it three stars because the prices were great, but I think that when a customer asks for an update he should have an answer and this does not happen. The bike seems to be of excellent quality, I can not complain except for a wait a bit long, but overall an experience almost completely positive. Perfect shipping and prices, the only problem is communication

So I made my choice and added all the items I wanted to buy to the basket. After creating a profile, I proceeded to payment, entered all my details, but then the website notified me that the item was no longer available. It redirected me back to the basket, yet the item still appeared available there. I opened another tab, refreshed the page, and saw that the product was still listed as available, so I attempted to proceed with the payment again but encountered the same issue. Consequently, I stopped trying.

Later, I discovered that the money had been withdrawn from my account, but I received no email confirmation or any communication from the company. I sent an email but received no response, so I called customer service. The woman on the phone struggled with English, but she tried her best to assist me. After asking for some details, she informed me that there was no order registered under my name, which was quite frustrating. I am aware that resolving this either getting a refund or receiving the item will take some time, which has spoiled my experience and extended my waiting period. It's 2024 so CREATING A FUNCTIONAL ONLINE WEBSITE SHOULDN'T BE THIS DIFFICULT...!!!

DON'T ORDER FROM THIS STORE! I ordered my bike on 16th of July and after almost one month I still didn't get it. My bike was lost somewhere. The delivery time is not 5-7 days as it is mentioned on their website.
Now I want to cancel an order and get my money back.

Ordered a bike via Jobrad. Stated that it will be available within 7 days. Did not hear anything for 2.5 weeks so I decided to call. Waited 1h in the line until I was able to speak to someone. Person told me that bike is ready to collect.
Nice! I went to the shop to wait another 1.5 hours (!) until my bike was found in one of the storages. However, it turned out that the bike had many scratches.
I now need to wait another week until a new bike is delivered.
This company doesn’t seem to have control over their processes. Never ever again.

If you don't need guarantee/warranty or don't expect any response from a shop, then this is yours!
I bought a bicycle from them, a few months later I had a problem with the bike, so I sent them an email asking for advice(!) how to fix it or - as it is still under guarantee - where to take it to fix it. I got the automatic email that they had received my message and will reply. They didn't reply, so after a few days I sent them a reminder. Still no response after more than a week, so I sent them a 3rd email, reminding them that the bike is still under guarantee. They didn't reply at all. Not even after more then 2 weeks.
So if you just need a bike or anything else and don't care about support, warranty, etc., then you can try this shop, maybe you will get what you want, but if you plan to spend a few hundred or thousand euros, then there are many other shops, choose one that cares about the customers.

Super ride and comfortable and mileage is good and powerful disc

Excellent service. I was a little bit worried about buying an expensive bike with the many negative reviews on Trustpilot. I decided to go ahead because the individual warehouses had great reviews on Google, and I had a great experience. I bought a specific bike which is totally sold out in Denmark. Customer service was very responsive throughout the process - unfortunately, it is not possible to track international shipments - but it all worked out perfectly. The bike arrived 10 days after ordering, which I’m pleased with given the cheap international shipping charge. I would recommend this to anybody!

I ordered a bike even though it took days to get response it still arrived perfectly the best part that was already assembled the box was huge

Fast delivery! Really good shop!

Ordered a bike “on sale” from their website. Payment was immediately pulled from my account. The bike was not in stock after all. The payment was returned 5 days after the purchase but 40€ was deducted. Gave it another shot with a different bike, same thing happened. Total cost for NOTHING: 80 €…..Hate being used as an Overdraft Facility :(