Perfection
Everything was perfect during our visit. The staff was really very helpfull proposing ideas and solutions and we were very happy for all the solutions we found. Very good experience.
Reply from Rolf Benz
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Inspiration has a place. Neben Sitzmöbeln hat Rolf Benz auch Couch- und Esstische, Betten, Schränke und Outdoormöbel im Programm. Dabei handelt sich um besonders hochwertige Produkte, die einem überall dort begegnen, wo man zeitlose Eleganz und hervorragende Qualität zu schätzen weiß – in mehr als 50 Ländern weltweit. Für 420 Mitarbeiterinnen und Mitarbeiter des 1964 gegründeten Unternehmens besteht die Herausforderung nicht darin, schöne Möbel zu entwerfen, sondern darin, Möbel zu gestalten, die das Leben schöner machen. Die Marke ROLF BENZ steht für „Human-Loving Design“ und unterstreicht damit die Individualität ihrer Kunden. Damit aus Entspannung neue Inspiration entsteht. „Made in Germany“: Wenn die Kunden ihr Sofa individuell konfiguriert haben, werden die Einzelstücke im Schwarzwald mit Hingabe gefertigt – maßgeschneidert mit einer Auswahl aus über 100 Ledern und mehr als 200 Stoffen. Gefertigt wird in zwei Werken in Mötzingen und Pfalzgrafenweiler in unmittelbarer Nähe zur Unternehmenszentrale in Nagold. Dort liegen das Stoff- und Lederlager, der Zuschnitt, die Näherei, die Gestellproduktion, die Vorpolsterei, die Polsterei sowie die Endkontrolle und Verpackung. Nur ganz wenige Anbieter können solch eine lückenlose, vollstufige eigene Fertigung in Deutschland vorweisen. Die Sofas „Made in Germany“ gehören zu den hochwertigsten weltweit. Das Zusammenspiel aus schwäbischer Arbeitsmoral, einer einzigartigen Expertise und einem überaus hohen Qualitätsanspruch zieht sich durch die gesamte Herstellungskette von Rolf Benz. Schon im Jahr 2014 wurden die Polstermöbel der Marke ROLF BENZ mit dem „Blauen Engel“ ausgezeichnet: Alle Polstermöbel sind emissionsarm, die verwendeten Polster- und Bezugsmaterialien werden umweltfreundlich produziert. 2020 folgte das neue Herkunft-Gewährzeichen „Möbel Made in Germany“ – ein neutral geprüfter Nachweis für Qualitätsmöbel aus Deutschland. Erfahren Sie mehr unter: https://www.rolf-benz.com/de_DE/
Haiterbacher Str. 104, 72202 , Nagold, Germany
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Everything was perfect during our visit. The staff was really very helpfull proposing ideas and solutions and we were very happy for all the solutions we found. Very good experience.
Reply from Rolf Benz
In 2016 we have bought three Rolf Benz relax chairs (Rolf Benz 590) via Möbel Akut.
Since that time all three relax chairs have been returned to Rolf Benz for reparation around 2019 and 2020. All three chairs had the same issue with the 'break' off the tilting system. The original building material (a small pieces off plastic) wasn't strong enough for normal usage.
Now again these three chairs are having dealing with the same problem and already two out of the three chairs cannot be used anymore... The issue is that the chairs are again unstable/wobbly and the ‘break’ of the adjustment is broken again.
The chairs are placed in a regular family house and are not used intensively…
Möbel Akut has contacted Rolf Benz twice, and received a very disappointing reaction: "After further consultation with Rolf Benz, the complaint was rejected. A repair is only possible against payment. For an exact assessment, however, the armchair would have to go to the Rolf Benz factory".
I will never ever buy Rolf Benz products again and will give a strong advise not to buy their products. The chair are way to expensive to be only used for such a short period!
Update 15-07: Untill today I have never received an e-mail reply from Rolf Benz customer service. When I uploaded the first review I have informed them via an e-mail with my review and all the background info about the complain. Last week I have send another reminder e-mail towards Rolf Benz as they didn't reply on my complaint. At least I would have expected an answer with their side of the complaint....
Frau Müllner was a huge help in helping me to select appropriate furniture pieces and fabric for a large project. What could have been overwhelming was instead fun due to her very expert design help. Frau Holzmann then assisted us working with our plans to ensure that our selected pieces would function and fit in the spaces we have. I highly recommend the Rolf Benz showroom in Nagold.
Reply from Rolf Benz
I love the elegance and the style of the furniture and the interiors. I am an artist, and I would like my paintings to be hung in such an environment.
It makes me feel as a queen :)
Reply from Rolf Benz
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