ROLE MODEL Reviews 

356
TrustScore 3.5 out of 5

3.7

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Company details

  1. Computer and Accessories Store

Written by the company

Wir bringen Schutz und Design auf ein neues Level. Mit unseren hochwertigen, minimalistischen und polarisierenden Schutzhüllen.


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3.7

Average

TrustScore 3.5 out of 5

356 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(356)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Love the case

Love the case. Feels so premium from the first moment. Would be happy with more color choice in the future.

26 February 2026
ROLE MODEL logo

Reply from ROLE MODEL

Thank you so much for your feedback!

Really happy to hear that the case feels premium right from the first moment — that’s exactly the experience we want to create.

And yes, more color options are definitely something we’re continuously working on 👀 Thanks for the suggestion and for your support!
RM

Rated 1 out of 5 stars

False MagSafe Claims and Poor Customer Service

Very disappointed with my experience. I purchased a phone case advertised as MagSafe compatible, but it constantly interrupted charging during the night due to poor contact — something that never happened with other cases or without a case.

To make matters worse, the case already had scratches on the back when it arrived. I initially didn’t complain, thinking it wasn’t a big deal, but the charging issues made everything worse.

I contacted customer service and was offered a partial refund due to the high cost of return shipping — which I accepted. However, after that, they completely stopped responding. No refund, no explanation, nothing.

I really liked the look of the case, but what’s the point if it doesn’t work as advertised and the company ignores you afterward?

Not recommended.

15 May 2025
Unprompted review
Rated 4 out of 5 stars

Protection-wise it's good but there are some problems overall

The delivery experience was good.

I had some issues with the product itself though, based on my preferences. The case for the iPhone 13 Pro Max didn't have the magnet so wireless charging is more difficult. I also thought from the picture that the case would not be transparent. And I also didn't like the logo on the bottom. I would prefer for it to not have the logo. Especially when it's so big. But I can't hold this against them, as this information about all this was in the product's description.

That being said, in terms of protection, the case works. The phone sits on it very tightly. I feel like if I drop it it would be safe. The color is also nice (would be better if it weren't transparent though). But it's a glossy finish so the case itself is a fingerprint magnet and gets warmer easily on your hand.

30 March 2022
Unprompted review
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Reply from ROLE MODEL

Thank you for your feedback!

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