Roafly Reviews 

254
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 191 reviews, reviewers had a great experience with this company. Customers frequently praise the eSIM product for its ease of use and straightforward setup, making it a convenient option for their travels. Many people find the pricing affordable and a more cost-effective alternative compared to local SIM cards or international roaming. Reviewers consistently highlight the customer support as helpful, responsive, and effective in resolving issues. The service generally works well, providing stable internet coverage and a reliable connection in various destinations. However, some customers also noted instances where the product did not work at all or experienced inconsistent service, particularly in certain regions. A few other people also felt that initial setup could be complicated or reported a lack of signal in some rural areas.

What people talk about most

User experience

Clients share positive opinions on user experience, with many describing it as great, easy to purchase, and... See more

Service

Customers had ambiguous experiences with service, with many praising it as excellent, fast, and reliable,... See more

Customer service

People report positive experiences with customer service, highlighting the team's prompt, professional, and... See more

Product

Reviewers highlight positive aspects of product, with many finding the eSim effective, easy to install,... See more

Price

Users describe positive interactions with price, often noting the service is inexpensive and offers great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, it was a good and reliable service. The only issue was in Tulum, where we experienced network connectivity problems in both the Hotel Zone and the town center, so we couldn't use the interne... See more

Rated 4 out of 5 stars

The problem was solved quickly and efficiently. The waiting was frustrating since I'm in middle Africa and needed internet. But technically it was solved and all working Thx

Rated 5 out of 5 stars

I used Roafly’s Japan eSIM during my trip to Tokyo and it worked perfectly. The speed was amazing always on 5G even in busy areas and the subway. I did some research before going and honestly roafly s... See more

Rated 5 out of 5 stars

I can recommend this company for 100%. They really made my experience great. Something was wrong with my mobile phone and after my arrival to target destination (Turkey), my internet connection did... See more


Company details

  1. Telecommunications Service Provider
  2. Travel Aggregator

Written by the company

Roafly eSIM: Instantly access the best local rates worldwide. Say goodbye to high roaming fees and SIM card hassles! Enjoy seamless connectivity on your travels.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

254 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 41% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(254)

251 reviews in the last 12 months

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Rated 5 out of 5 stars

I did A LOT of research before…

I did A LOT of research before selecting Roafly for my very remote location in CR.

The reviews were great, and it was the ONLY Esim I could get 'in advance' that would work here! Otherwise I had to find a store here and purchase AFTER.

Im not great with tech, I manage, but Esim, and roaming, etc totally confuse me. Too much blah blah blah.
Roafly was easy to install, then to activate. But for some reason, I couldn't get it working. I did the troubleshooting via their very detailed instructions on the site, for both IPhone and Andriod, but still no luck, so I used chat.

Poor Emma, Im so sorry I couldn't figure it out, BUT with your endless patience and reassurance, you fixed it!

I am really impressed and im not easily impressed. Im also a Google Local Guide, was in NY hospitality for 33 years, and am a creator on TikTok. I will definitely recommend Roafly in all those areas mentioned, & use when I return here or travel!!!✌️

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Very Happy with Roafly

We have used Roafly since around March of this year due to traveling in Costa Rica. I am very happy with their service especially how fast they respond to me on what’s app. There data packages are very affordable and I highly recommend them!! 😊 Thank you for such fast and responsive customer service everytime 🙏

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Great!

Great!
It was really easy to use and to charge again. The wifi worked everywhere in Lima, Cusco and the sacred valley (some places it was hard, but it's normal with every wifi providers !). I recommand ! :)

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous eSim

I was never without Internet while in Istanbul. I even had it during my stay on Marmara island and I could see that locals were having problems with it. Thank you Roafly. My first esim and great experience!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

I can recommend this company for 100%.

I can recommend this company for 100%.
They really made my experience great. Something was wrong with my mobile phone and after my arrival to target destination (Turkey), my internet connection did not work.
I contacted Roafly support via Whatsupp, and i got great service and support from them. Even they communicated in my native language (Czech). To solve the problem, we tried to change all setting in my phone - unfortunatelly without success. Finnaly, we made it! They finally provide me a new eSim for free by themselves, describe step-by-step each steps and voilá - Everything worked perfectly - 10/10 :) Just great experience with that company.

18 July 2026
Unprompted review
Rated 2 out of 5 stars

I was often without internet

I was often without internet even when I had a signal. It always helped to either restart the phone or turn airplane mode on and off again. Then the internet worked, but not for long. I have an iPhone, my girlfriend a Samsung. We both had the same paid service and had the same problem.

14 July 2026
Unprompted review
Rated 2 out of 5 stars

Disappointment

The cards, despite that it said that this set up, didn't work properly for 3 days and this is very critical when you come to the other country and you have no internet connection - it is very disappointing. It takes several hours to answer for support. Although this is working in the end but I was under a lot of stress.

27 June 2026
Unprompted review
Roafly logo

Reply from Roafly

Hi,

EDIT:
We see you have updated your timeframe to 3 days. Regarding your note about the setup: our app correctly informs you in real-time the exact moment your eSIM is successfully installed and active on your device. However, as is standard with all smartphones globally, the final action to route your connection through the eSIM must be done by the user in their device settings (selecting the eSIM for Mobile Data and enabling Data Roaming).

Furthermore, our support team provided you with the exact same instructions found in our Help Center because those are the definitive, factual steps required to get online. There are no alternative methods; our published step-by-step guides contain the exact technical solutions needed to resolve such device setting oversights.

Thank you for sharing your feedback. We are glad to hear that your eSIM worked successfully and that you are online, but we would like to clarify a few important details regarding your experience.

First, we noticed your comment stating the setup "didn't work properly for several years." Since your very first purchase with Roafly was an Europe eSIM on June 25th of this year, we believe this might be a typo or a mix-up with another provider.

Our system records confirm that after the initial setup, your eSIM connected perfectly to the network, and you have already successfully used more than half of your data package without any ongoing issues.

For future reference, getting connected after downloading an eSIM simply requires selecting it as your primary line for Mobile Data and ensuring "Data Roaming" is turned ON. We provide highly detailed, step-by-step visual guides on both our installation page and our Help Center to prevent any stress upon arrival.

Regarding support times, our team always strives to resolve inquiries as fast as possible. Resolution times are significantly quicker when the required information (such as your Order ID or ICCID) is provided in the initial email, allowing us to immediately diagnose the network status.

Given that your eSIM worked perfectly and you were able to utilize your data without issue once the correct device settings were applied, we hope you might consider updating your rating to reflect the actual quality of the connection you received.

We are happy everything was resolved and hope you had a great trip in Europe.

Best regards,
The Roafly Team

Rated 2 out of 5 stars

Six gig in one day gone

Six gig in one day gone using Google maps for 2 hours ans only data no call package available do not recommend

5 July 2026
Unprompted review
Roafly logo

Reply from Roafly

Hi,

Thank you for sharing your feedback. We would like to address your concerns regarding your data consumption and the nature of the package you purchased.

First, regarding your data usage: as an eSIM provider, we supply the network connection, but we have absolutely no technical ability to intervene in, manipulate, or accelerate how your data is consumed. Data usage is determined entirely by the apps and background processes running on your own device. Both iOS and Android operating systems offer complete transparency on this matter. We highly recommend checking your phone’s internal "Cellular/Mobile Data" settings, where you can see the exact breakdown of which specific apps consumed your 6GB. (Often, background app refreshes, system updates, or cloud photo syncing are the culprits).

Second, regarding the lack of a calling package: we are completely transparent about the services we provide. Before any purchase is finalized, our plan details explicitly and clearly state "ONLY DATA". At no point do we advertise or claim to provide a local phone number or traditional voice calling services.

We provide all specifications upfront to ensure our users can make informed choices. Reviewing the plan details prior to purchase is the customer's responsibility to ensure the product meets their specific travel needs.

Best regards,
The Roafly Team

Rated 5 out of 5 stars

First time in Japan

The connection was excellent in all major centres we travelled to and stayed in Japan.
I really like how you can track your usage, no issues with connectivity, would definitely recommend and purchase next time in Japan!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Effective and Reliable

Effective, easy to install, reliable and inexpensive. My friends and I each purchased travel eSIMs from different providers. I was the only one with consistent service in the rural and higher elevation areas of Costa Rica. I highly recommend Roafly!

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! I had some problems with installing and contacted them via WhatsApp. Within minutes they replied, and within 15 minutes the problem was solved. I am using in Dominican Republic and connection seem stable and fast. Recommended!

3 July 2026
Unprompted review

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