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Royvon Dog Training Reviews 

231
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff members and the highly professional care provided during all residential stays. Consumers also appreciate receiving regular daily photo updates, detailed progress notes, and experiencing a wonderfully simple online booking process. Many reviewers enthusiastically note that their dogs consistently return home very happy, relaxed, and eager to visit again. However, some people mentioned disappointing communication updates, blurry pictures, or unexpected health and dietary concerns during their animals' stay. A few reviewers additionally reported minor safety concerns or felt that specific training sessions were ultimately unsuccessful.

What people talk about most

Staff

People report positive experiences with staff, highlighting exceptional care, deep professional knowledge,... See more

Service

Customers consistently note positive experiences with service, frequently highlighting the exceptional care,... See more

Product

Users describe ambiguous interactions with product, as some customers praise the daily enrichment reports and... See more

Booking process

Consumers find booking process to be positive, describing the procedure as simple and speedy while noting... See more

Location

Reviewers highlight ambiguous aspects of location, as consumers note positive visits to specific sites like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our dog Rocky a 20month old labrador recently spent almost 2 weeks at Royvon (Merthyr Tydfil). Rocky had an amazing board at training stay and actually cried on leaving his trainer (Anna W) who w... See more

Company replied

Rated 5 out of 5 stars

Wonderful place who’s focus is on giving your pet the best care possible. Diligent with those animals unfortunate enough to have health problems. And give the Dogs in their care the most fun they c... See more

Company replied

Rated 5 out of 5 stars

We took our very anxious, sometimes reactive dog here for an overnight stay. The staff were so lovely, we were greeted as we arrived and gave them as much information beforehand and also on arrival ab... See more

Rated 5 out of 5 stars

Staff looked after my labrador overnight to enable me to attend a birthday celebration, after travelling from North East England. The premises are very secure and check in/check out were very smooth.... See more

Company replied


Company details

  1. Dog Trainer
  2. also in
  3. Dog Day Care Center
  4. Dog Hostel
  5. Pet Boarding Service

Written by the company

About Royvon Dog Hotels & Training At Royvon, we’re passionate about helping dogs thrive. With over 60 years of experience, we provide expert-led dog training and high-quality boarding services tailored to each dog’s individual needs. Whether your dog is staying for a holiday or a transformational training stay, our goal is to ensure they feel safe, enriched, and loved—just like they would at home. We offer a range of services including: Classic Boarding with owner-selected enrichment options Tailored Boarding with Daily Training for dogs needing structure, learning, and support Confidence-building stays for dogs needing extra care or behavioural help With three locations in the UK and a team of caring professionals, we’re here to support your dog’s happiness and development—whether they’re with us for a short stay or a longer journey. We love what we do, and we’re proud to have earned the trust of thousands of dog owners over the years. Your feedback helps us grow and continue delivering the best for the dogs in our care.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

231 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(231)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent, competent GSD people

Five stars / Excellent because of
-the very idea of a 'confidence visit'
-the preparation: Royvon asked probing questions about Nico's behaviour) demonstrating their knowledge of boisterous and reactive GSDs
-the neatness and quietness of the reception and parking area was simply calm unlike other frenetic kennels
-Kelsey, Nico's dedicated handler/trainer appeared confident, competent and motivated as she led Nico away
-Kelsey sent us updates and photos every few hours of Nico in play areas and on walks
-Kelsey gave us helpful feedback on Nico's return
-What else can I say? I'm so happy Nico can come here and I can leave him without worrying.

3 November 2026
Rated 5 out of 5 stars

Staff adored by dog!

The facilities are great but it is the staff that make it special - we trust them to take good care of Jude with all his quirks. He adores them. They are also brilliant at keeping owners informed about what is happening. Jude only has to see them and he gets excited.

1 November 2026
Rated 5 out of 5 stars

Boarding

Skye spend 8 nights at Royvon Esher and as always had a great time there.
Thank you Royvon 😊

16 October 2026
Rated 5 out of 5 stars

Wonderful Care

This was the first time our dog went to the kennels after losing our other one last year. The staff went out of their way to check he was ok at all times and kept us informed of how he was giving us peace of mind too, knowing how we felt.
Their care and empathy is exceptional.

17 October 2026
Rated 5 out of 5 stars

Beautiful surroundings, great staff who are very knowledgeable

We took our very anxious, sometimes reactive dog here for an overnight stay. The staff were so lovely, we were greeted as we arrived and gave them as much information beforehand and also on arrival about our dog. When we left I felt really assured as everyone was do professional. Ted was only there a night but I received 2 e mails regarding his progress and a health item to watch out on our dog, very impressive. There were some lovely photos and I could see he looked really happy. When we went to collect him we met Tony one of the trainers and he was very knowledgeable, warm and had spent time with Teddy getting to know him. I am so very pleased we found Royvon and I would recommend them to anyone that has an anxious, worried pet or for any pet. Thank you so much .

23 October 2026
Rated 5 out of 5 stars

Very happy with her care.

Very happy that Mahou was looked after lovingly and that she was happy. The photos you send show how much of an adventure she is having and that she is being cared for. We will trust you again soon to look after her again when we plan our next holiday. Thank you from all Mahou’s family.

21 October 2026
Rated 5 out of 5 stars

Nice warm kennel

Nice warm kennel, frequent walks and caring staff. Also good to be kept up to date on how my dog was doing on a daily basis, both by video and by handlers.

17 October 2026
Rated 5 out of 5 stars

Our Springers stay in September

Our 11 yr old springer spaniel stayed at Royvon again recently and we couldn't be happier. We got frequent updates with the new system and all the handlers understand his quirks. It honestly is very reassuring when away and knowing he is being taken care of so well. He’ll be back in November.

28 September 2026
Rated 5 out of 5 stars

Leaving Kobi with Royvon was…

Leaving Kobi with Royvon was pleasurable from start to finish ! The booking and payment process was simple and speedy !The enrichment reports were very pleasing although did remind me how much I was missing him ! But the best part was picking Kobi up !!! I’m sure I noticed a big smile on his face and he didn’t stop fussing for about 10 minutes ! There’s nothing quite like it ! Thanks once again ! Love from Kobi and John.

22 September 2026
Rated 1 out of 5 stars

Very disappointed with my recent…

Very disappointed with my recent experience.
Communication is difficult via phone and email. I was constantly chasing for an email response.
My dog stayed for 5 days, I only had 3 report and blurry pictures uploaded. I was informed training that I payed for couldn't be done as my dog was anxious. This makes me question the trainers skills.

Would never use again.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent dog boarding with a difference

We tried out dog boarding with Royvon for our two Labradors on the recommendation of a friend, and we were not disappointed. From the first communication to the pick up and return home, everything went smoothly and the dogs came home happy and healthy. Our dogs are lively and excited, and need time to settle in a new place, which they got plenty of. The staff were excellent and we had detailed pictures and report on how the stay went. A truly personalised service. We have already booked our next one - definitely recommended.

26 August 2026
Rated 1 out of 5 stars

Dog injured at Royvon and no care shown - avoid!

My dog broke a tooth at Royvon - the second time - and the team and owner had no idea what happened or when. The owner brushed it off by citing that my dog is reactive; they claim to be able to handle any type of dog behaviour, and we had given them specific instructions for how to handle our dog, who has never broken a tooth anywhere else. The lack of care for my dog's safety was chilling. I'm only sorry that I tried Royvon again after the first time my dog was injured there, accepting their assurances that it was an isolated incident and that they would look after him.

22 June 2026

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