I had a bit of trouble with my order, but Melanie was really helpful and did her best to put things right. She kept me updated, and I really appreciated how she handled everything. My parcel has final... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prostyling is the must have online shop for all stylists. My bridal kit is not complete without my favourite Volumise:it, Nishida grips, big tail comb, back combs, Haito 25mm curl bar and more. The se... See more
Company replied
The products are amazing and their customer service is fantastic 🙌🏽 I had questions about some items which were answered quickly. I was even given advice days after my purchase as it was an item I h... See more
Company replied
Brilliant company to deal with. It is my go to one stop shop for all things for bridal hair and running my education courses. Highly recommend to all of the stylists I speak to. The volumise:it is fan... See more
Company replied
Company details
Written by the company
Pro Styling is a family-run UK retailer specialising in professional hair styling tools, salon supplies, hairdressing equipment, barber supplies and accessories for hairdressers, stylists, barbers, salon owners and beauty professionals. Established in 2018, we supply a carefully selected range of professional hair tools and salon essentials from leading industry brands, alongside our own innovative products. Our range includes professional hair dryers, styling brushes, combs, electrical styling tools, hair accessories and essential salon equipment, helping professionals work smarter, faster and more efficiently. We believe great products should be backed by great service. Our friendly customer service team is committed to providing support before, during and after your purchase, helping customers choose the right products and resolving any issues as quickly as possible. Our dedication to the professional hair industry has been recognised through awards including Haircare Retailer of the Year 2024–2025, Best Haircare Tools Supplier 2025 and Best Salon Supplier 2024. Whether you're a professional hairdresser, independent stylist, salon owner, barber or looking for professional-quality hair styling tools, Pro Styling is proud to support hair professionals across the UK and beyond. Professional products. Expert service. Since 2018.
Contact info
Units 4 & 5, The Rock Business Centre, Keighley Road, Trawden, BB8 8RW, Lancashire, United Kingdom
- 01282 930026
- customerservice@prostyling.co.uk
- prostyling.co.uk
3.3
Average
48 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding Service
I had a bit of trouble with my order, but Melanie was really helpful and did her best to put things right. She kept me updated, and I really appreciated how she handled everything. My parcel has finally arrived, and I’m grateful for the effort she made to sort things out. Thank you, Melanie, for your help and great customer service! 😊
28 October 2026
Unprompted review
Absolutely lovely people to talk to the…
Absolutely lovely people to talk to the lady I spoke to was so lovely she helped me out with my query so happy with it will definitely keep ordering from them.
26 October 2026
Unprompted review
I placed an order for £95 worth of…
I placed an order for £95 worth of brushes on 12th October, and it is now 26th October with no sign of my order. DPD continues to state that they have not yet received the parcel from Pro Styling.
I have emailed the company twice to ask for an update on my order and a further time to raise a formal complaint. Despite this, I have received no response whatsoever.
I find this level of customer service completely unacceptable. Not only have I been left waiting two weeks for an order I have paid for, but I have also been repeatedly ignored when trying to resolve the issue.
At this point, I no longer want the brushes sent out. I want a full refund of £95. I should not have to spend my time chasing a company for an order that has apparently not even been handed over to the courier, nor should I have to wait this long for a basic response to my emails.
I would strongly advise others to think twice before ordering from this company, as my experience so far has been extremely disappointing.
12 October 2026
Unprompted review
Reply from Prostyling
Hi Charlie,
Thank you for your review. We're sorry to hear of your disappointment and would like to clarify a few points.
As discussed during our telephone conversation today, the brushes ordered were on pre-order, which explains why DPD has not yet received the parcel. Your order is awaiting stock and will be dispatched as soon as possible once the brushes arrive.
We would also like to clarify that your emails were not being ignored. Unfortunately, when attempting to respond, we encountered an issue with your email inbox being full, meaning our replies could not be delivered. We therefore contacted you by telephone to discuss your concerns directly.
We completely appreciate that waiting for an order can be frustrating, particularly when you've been unable to receive our email updates, and we're sorry for the inconvenience this has caused.
We're pleased we were able to speak with you directly and explain the situation. We remain committed to getting this resolved and ensuring you're happy with the outcome.
Kind regards,
Customer Service
Re reviewed after receiving items but no refund given as promised
Gave 1 star originally as item took almost a month to come but after speaking to a polite member of staff on the phone I was informed that item was pre order which I never knew originally otherwise I wouldn't have bought it due to daughter birthday was 21 days before the item arrived. Item arrived the same day as the phone call which was actually coincidence as the courier left the item in a safe place within an hour of our phone call.
I was promised a refund on the delivery as we paid extra for express delivery but refund was never received. This looks to be a legitimate business and just had issues with mass orders in a short space of time which is beyond anyone's control. My daughter is happy with the items that we received and thanks to Mel for getting in touch to explain the situation.
I've upped my review to 2 stars as I understand it wasnt the staffs fault for the mass orders in a short space of time but still no refund received and its been 6 weeks now. Also communication could be a little better as if I'd had a call earlier to explain I would have just ordered my daughter something else and not worried about this item not arriving. I would have just been happy to wait if I wasnt relying on it as a birthday gift.
I run my own online store so understand the complex issues that can occur but communication is key and promises made should be kept. I assume the refund was not made due to my original 1 star review not being updated sooner but I was hoping it would have been resolved swiftly after keeping me waiting for my item for a month. If the refund was processed when promised I would have re reviewed at 4 star due to the other issues apart from communication being out of your control.
22 October 2026
Unprompted review
Reply from Prostyling
Hi Craig,
Thank you for your review.
Following receipt of your review, we immediately investigated your order and were able to confirm that it had actually been delivered within moments of your review being posted.
We subsequently contacted you directly to confirm that you had received your parcel and to ensure that you were happy with everything.
Whilst we appreciate that the delivery took longer than expected - the item ordered was on pre-order, we would like to reassure both yourself and anyone reading this review that we are a genuine, established UK business, and we take our customer service responsibilities seriously.
We sincerely apologise for the delay and any inconvenience caused. We hope that now your order has arrived, you are happy with your purchase.
Kind regards,
Customer Service
We purchased brushes for our daughter
We purchased brushes for our daughter. They never turned up. We complained. Excuses were made. Three weeks later, still no refund. AVOID THESE SCAMMERS!!!!!
Additional information to reflect their reply: this company’s reviews show that they are a sham. Repeatedly, orders aren’t fulfilled and complaints are ignored. Our daughter has provided this information to the company and she has been ignored. I shall be drafting a Letter Before Action in accordance with small claims procedures today. I say again: SCAMMERS - AVOID!!!
11 October 2026
Unprompted review
Reply from Prostyling
Hi Timothy,
Thank you for providing your daughter's details, which have now allowed us to identify the order and review the circumstances fully.
Having investigated the matter, we would like to clarify a few important points raised in your review.
Our team spoke with your daughter on several occasions regarding her order, and she was fully aware that the brushes purchased were on pre-order and awaiting stock. We therefore feel it is important to clarify that her enquiries were not ignored, as suggested in your review.
We can also confirm that your daughter has since received a full refund for her order, and the matter has now been resolved.
Whilst we appreciate that delays can be frustrating, we are disappointed by the repeated accusations that our business is a scam, particularly given the communication that took place and the resolution provided.
We take customer service extremely seriously and always aim to be transparent about pre-orders, delivery timescales and any issues that may arise.
We hope that, now the facts have been established and a full refund has been issued, you will consider updating your review to reflect the outcome.
Kind regards,
Customer Service Team
Pro Styling UK
Returns
I had a problem with a Hairdryer and Mel sorted it very quickly for Me. Thanks for quick efficient professional manor
Craig
23 September 2026
Unprompted review
Reply from Prostyling
Thank you for your review - it really does mean a lot to us.
Thanks
Customer Service
Loved used ProStyling for my…
Loved used ProStyling for my hairstyling essentials. High quality products and they are always willing to help with any questions I have.
22 September 2026
Unprompted review
Reply from Prostyling
Thank you for your review and for your orders.
Thanks
Customer Service
Paid for a product that has never arrived!!
I ordered an item that should have arrived 7th September. We are now 19th September and DPD state they received notification for a delivery but have still not received my item! My email to Prostyling customer service has been ignored, I’ve had to chase again today. Where is my order?? Wish I had spotted all the negative reviews before shopping I would never had ordered in the first place! Over 2 weeks later and the courier still hasn’t received!?! I want my money back & will be raising a complaint with my bank
3 September 2026
Unprompted review
Reply from Prostyling
We’re sorry to hear you’re unhappy with your experience.
However, we’re currently unable to identify the order referred to in this review, as no order number or name has been provided. Without these details, we’re unable to investigate the delivery or the claim that your email has been ignored.
Please provide your order number so that we can look into this for you and establish exactly what has happened with the delivery. Please can you send this to info@prostyling.co.uk
We would also like to reassure customers reading this review that we take delivery issues very seriously and always work with our courier partners to resolve them. Our many other Trustpilot reviews also reflect the level of customer service and support we provide when things don’t go to plan.
We’re very happy to investigate this fully, but we need the relevant order details in order to do so.
Ordered once absolutely fine
Ordered once absolutely fine. Then saw another purchase had come out my account a month later, realised I’d somehow subscribed to them. Cancelled subscription but they’d already sent out the next subscription. I’ve tried to contact again and an again about returning and no one responds. Now I’m stuck with 6 bottles of a product I don’t need.
10 September 2026
Unprompted review
Reply from Prostyling
We’re sorry to hear you’re unhappy with your experience.
We have looked into this and can confirm that the subscription option was clearly presented at the time the original order was placed. The subscription has since been cancelled, so no further payments or orders will be taken.
We’re also sorry to hear that you feel you haven’t received a response regarding the return. We’re unable to discuss individual order details publicly, but we would be very happy to resolve this directly with you and arrange the appropriate next steps for returning the unopened products.
Please contact us at info@prostyling.co.uk with your order details so we can look into this for you.
Kind regards,
Customer Service
With out fail my favourite place to…
With out fail my favourite place to shop for my buissness!!
Such a lovely company run by even lovelier people!!!
I would recommend to anyone ❤️🫶🏽
26 August 2026
Unprompted review
Reply from Prostyling
Thank you for your kind words, it really does mean a lot to us. Thank you for supporting us.
Customer Service
Outstanding customer service
Outstanding customer service, quick to deliver and I always love the choice of products and tools they stock.
I regularly buy the volumise it, grips, combs and hair tongs for my bridal kit with pro styling.
25 August 2026
Unprompted review
Reply from Prostyling
Thank you for your kind words, it really does mean a lot to us. Thank you for supporting us.
Customer Service
I have been using Prostyling products…
I have been using Prostyling products for over 8 years now. The customer service is excellent. I've never had any issues. I especially like the Volume:it powder, which is a staple in my kit.
I have recommended the products to some of my fellow hairsylists. Thankyou for great products and customer service always.
25 August 2026
Unprompted review
Reply from Prostyling
Thank you for your kind words, it really does mean a lot to us. Thank you for supporting us.
Customer Service
I absolutely love all the products and…
I absolutely love all the products and their customer service is 5 ✨✨✨✨✨
25 August 2026
Unprompted review
Reply from Prostyling
Thank you for your kind words, it really does mean a lot to us. Thank you for supporting us.
Customer Service
It’s a scam
It’s a scam, paid for my order that I needed for work costing £137. It says 3-5 business days and I have waited nearly 10. They ignore your emails and phone calls. I’ll be contacting trading standards and citizens advice if I don’t hear back by today
9 August 2026
Unprompted review
Reply from Prostyling
Hi Scarlett, ee’re sorry to hear you’ve experienced a delay with your delivery. Unfortunately, courier issues can occasionally occur, but we always do our best to resolve these as quickly as possible once we’re made aware of them.
We’ve checked our enquiries and unfortunately cannot locate an email from you regarding this order. We would really like to investigate this and get it resolved for you.
Please email your order number to info@prostyling.co.uk and our team will look into the delivery with the courier and assist you as quickly as possible.
We’re sorry for the frustration caused and hope we can get this resolved for you promptly.
Non existent customer service
Placed an order back in June with no problems. Fast forward to Sunday 16th August and we get an email saying thanks for your order, followed by another email a few minutes later thanking us for subscribing to there subscription service. We were out all day Sunday visiting family. We did not place this order, they saved our payment details from our last order to pay for it. We did not give consent for our payment details to be saved, nor did we place an order, nor did we sign up to your subscription service. We’ve been trying constantly trying to contact customer service, but no one answers the phone. We’ve also left several unreturned answerphone messages.
We checked our online account and found that our payment details from our first order had been saved without our consent, as well as being subscribed to the subscription service we did not authorise. We now have an order delivered yesterday that we did not place and customer service that seem to be un contactable.
Nonexistent customer service, combined with unauthorised use of our payment details and subscribing us to a subscription service we didn’t ask for.
16 August 2026
Unprompted review
Reply from Prostyling
Hi Daniel, Thank you for taking the time to speak with us. We’re pleased that we were able to discuss this with you directly and clarify what had happened.
As explained during our call, the subscription had been activated on the account, which is why the subsequent order was generated. At your request, the subscription is now cancelled.
We also want to clarify that we do not, and cannot, hold customers’ bank or card details on file. Payments are processed securely through our payment provider, and we do not have access to or retain customers’ full payment details.
We’re sorry for the concern and frustration this situation caused. We were pleased to speak with you and understand that by the end of our call you were happy with the outcome and even mentioned that you would be happy to order from us again in the future.
We appreciate you giving us the opportunity to resolve this with you.
Placed an order on 25th July
Placed an order on 25th July, and it hasn’t arrived. No response via emails or phone. I would not recommend this company at all
25 July 2026
Unprompted review
Reply from Prostyling
Thank you for your feedback. We’re sorry to hear you’ve experienced an issue.
We’ve looked into this, but unfortunately we’re currently unable to locate an order placed on 25th July under the name provided in this review. We also can’t see any corresponding order that would allow us to investigate what may have happened.
We would really like the opportunity to look into this for you. Please contact our customer service team with your order number or the email address used when placing the order, and we’ll be happy to investigate this further and assist you.
We’re sorry for any frustration caused and hope we can resolve this for you.
Do no buy from this company
I have had a terrible experience with this company. I bought a tap for my salon and it didn’t turn up. I had a busy couple of weeks and when I had the chance to chase it up, the company told me I should have reported within 7 days. So wouldn’t be getting a refund. On the tracking it said it was being sent back to sender. It now says it has been returned to sender still no refund and they are ignoring my emails.
4 June 2026
Unprompted review
Absolutely awful company to deal with
Absolutely awful company to deal with. Please do not use!! Fighting for a refund which they said they would and then wouldn’t give. There service team members are so rude!!
I’m since editing this since your response.
You ignored my email and then I contacted you through messenger which took days to respond, which you were already abrupt with me. I have the messages to prove this! You advised me saying I needed this hose for my shower head which was £150 and leaking. I received it to find I needed to pay extra for an adapter. I rang up to find your colleague hung up?! Did they not? I rang back to ask to speak to the manager which I am assuming is you replying to this, to find you continued to argue with me. You did refuse to give me a refund several times because I was requesting my postage back also and postage to send it back , as it’s not fit for purpose. You denied this request and refused to help this situation. I was only rude back and spoke to you in the same tone as you spoke to me but I am the abusive one? You have broke your consumer rights so don’t come on here saying you offered a refund because you point blank refused numerous of times! Stay away from this god awful company and do not buy there eco shower head- it’s a massive waste of money!!
2 July 2026
Unprompted review
Reply from Prostyling
Dear Jemma
We're sorry to hear that you feel disappointed with your experience.
Having reviewed your case, we'd like to clarify a few points. You originally contacted us regarding a leak after using a third-party shower hose purchased separately from Amazon, which was not one of our official accessories. Based on the information provided at the time, our team advised the most likely cause of the leak and suggested a number of potential solutions, including replacing the O-rings, using PTFE tape, or purchasing our compatible EcoHead hose.
Following this, you purchased our hose. Unfortunately, it later became apparent that your existing shower installation required an additional adapter. As this information was not provided during your original enquiry, we were unable to identify that an adapter would be needed.
When you contacted us again, we explained that we were happy to accept the hose back for a refund, provided it was returned unused and in new condition, in line with our published returns policy. While we appreciate this wasn't the outcome you were hoping for, we are unable to refund return postage or make exceptions to our returns policy where the product supplied is not faulty.
Throughout our conversations, our team remained polite and attempted to find a reasonable solution. Unfortunately, the discussion became abusive, making it difficult for us to continue assisting you constructively.
We always aim to provide excellent customer service and fair support to every customer, and we're disappointed that we couldn't reach a resolution on this occasion. Should you still wish to return the unused hose in accordance with our returns policy, our offer remains open.
Kind regards,
Customer Service
The Admin team have been incredible…
The Admin team have been incredible with arranging bookings for me
Thank you so much for all your help!
26 June 2026
Unprompted review
Reply from Prostyling
Thank you for your review - it means a lot to us!
Great communication with prostyling…
Great communication with prostyling when I needed to order the eco shower head and what parts I needed to order. Very friendly team and great product! Thank you so much.
15 April 2026
Unprompted review
Reply from Prostyling
Thank you so much for your review Joe, glad we could help and get you set up!
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