Hello, I really love your products and I’m very happy with their quality. However, I wanted to let you know that I was quite disappointed with the way my order was packaged for shipping by Gls.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Order number 9BIGW. I always receive regular updates regarding the status of my delivery but on this occasion although I was advised that it was about to be delivered I was not told that it HAD been... See more
Company replied
An inferior product was delivered in place of the original product I ordered. I paid much more for the item I ordered than the incorrectly delivered product actually costs. I am not receiving a respon... See more
Company replied
I saw several negative and positive comments about PromoFarma but my experience was really good. Before ordering, I asked some more information by email and they replied quickly. Then, I ordered what... See more
Company details
Written by the company
En PromoFarma by DocMorris, creemos en la importancia de cuidarte tanto por dentro como por fuera. Por ello te ofrecemos una amplia oferta con más de 200.000 productos de más de 7.000 marcas.
Contact info
Barcelona, Spain
- clientes@promofarma.com
- promofarma.com
3.3
Average
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All worked fine
All worked fine, from ordering all the way to delivery. Perfekt.
12 May 2026
Unprompted review
Easy to tracking the delivery and be…
Easy to tracking the delivery and be arrived at the destination one day earlier! Nice
7 May 2026
Unprompted review
I don't receive anything.
6 May 2026
Unprompted review
Reply from PromoFarma
We are very sorry for the inconvenience you have experienced and apologize for any trouble caused.
We have contacted you via private message to request more information about your order so that we can help resolve the issue as soon as possible.
We remain at your disposal and appreciate your understanding.
Kind regards,
Received not the asked products.
29 April 2026
Unprompted review
Reply from PromoFarma
We sincerely apologize for the inconvenience you have experienced and for any trouble caused.
We have contacted you via private message to request more information about your order so we can help resolve the issue as soon as possible.
We remain at your disposal and appreciate your understanding.
Kind regards,
The product I ordered has never…
The product I ordered has never arrived. I have written twice claiming it and a have not received any answer from you
24 April 2026
Unprompted review
Reply from PromoFarma
We are very sorry for the inconvenience you have experienced and we apologize for the trouble caused.
We have contacted you via private message to request more information about your order so that we can help you resolve the issue as soon as possible.
We remain at your disposal and appreciate your understanding.
Kind regards
Delay in delivery
Delay in delivery, it was very important to us that the product was delivered on time as it is crucial that the person using the product has continuity in taking the pill, now we have to wait and possibly experiment side effects due to delay. Unacceptable.
22 April 2026
Unprompted review
Reply from PromoFarma
Lamentamos mucho los inconvenientes que has tenido y te pedimos disculpas por las molestias ocasionadas.
Te hemos contactado por mensaje privado para solicitarte más información sobre tu pedido y así poder ayudarte a resolver la incidencia lo antes posible.
Quedamos a tu disposición y agradecemos tu comprensión.
No good service a tall I didn’t receive…
No good service a tall I didn’t receive my medicine and I lost my money no body you can speak or resolve your problem
21 April 2026
Unprompted review
Reply from PromoFarma
Lamentamos mucho los inconvenientes que has tenido y te pedimos disculpas por las molestias ocasionadas.
Te hemos contactado por mensaje privado para solicitarte más información sobre tu pedido y así poder ayudarte a resolver la incidencia lo antes posible.
Quedamos a tu disposición y agradecemos tu comprensión.
A good service
Ordering was easy and so was making payment. The delivery, although not Amazon fast, was quite acceptable.
18 April 2026
Unprompted review
We have six products missing
We have six products missing. The communication from them after reporting the issue was very poor.
I would not trust them again.
9 April 2026
Unprompted review
Reply from PromoFarma
We are very sorry for the inconvenience you have experienced and we apologize for the trouble caused.
We have contacted you via private message to request more information about your order so we can help resolve the issue as soon as possible.
We remain at your disposal and appreciate your understanding.
Kind regards
Something wrong with the shipping (2 times)
this is the second time that I cannot pick up my package at the citypack located at the post office because I have not received the 8 digit code???
my order number 8vslm and post code PW7SPQ0700057330103710Y.
this will be the last time I order through your company
27 March 2026
Unprompted review
Reply from PromoFarma
We are very sorry for what happened and for any inconvenience it may have caused you. We have reviewed your case and can see that our Customer Service team has already handled and resolved it.
Thank you for your understanding and for allowing us to resolve the issue.
We remain here to help you with anything you may need.
Kind regards,
Delivery always seems slow
Delivery always seems slow! Expect 2 weeks at least for delivery to Ireland from Spain. Was much quicker some years ago, don't know why but service from Promofarma is really bad and the total lack of response to emails is scandalous. I use Promofarma as I can't get Blefarix eye wipes in Ireland, that's the only reason I put up with this lack of proper customer service.
The reply below from Promofarma is generic and I have not received any private message so please get your act together. I have received a request in Trust Pilot to forward further details with order number etc which I have done. Why haven't you replied to my emails Promofarma? I eventually received my order but with this standard of service I don't think I will order again as it's not worth the hassle.
19 March 2026
Unprompted review
Reply from PromoFarma
We sincerely regret the inconvenience you have experienced and apologize for any trouble caused.
We have contacted you via private message to request more information about your order so we can help resolve the issue as soon as possible.
We remain at your disposal and appreciate your understanding.
Kind regards,
I reported the package as damaged and…
I reported the package as damaged and quickly received a refund. Good and efficient service.
12 March 2026
Unprompted review
Ordered two large bottles body milk
Ordered two large bottles body milk, more than a month ago. Nothing received sofar. Courier GLS reports via track&trace package lost. I have sent 4 emails to Promofarma. Only automatic respons about “ in process”. Very unreliable company. I consider legal steps
Company reacted on this Trustpilot review. They promise respons via private email. They have my email and I already have sent them four times an email to ask for a solution. Requests are being pumped around and nothing is solved. Terrible unreliable company. I want my money back
6 March 2026
Unprompted review
Reply from PromoFarma
We are very sorry for the inconvenience you have experienced and we apologize for the trouble caused.
We have contacted you via private message to request more information about your order so that we can help resolve the issue as soon as possible.
We remain at your disposal and appreciate your understanding.
Kind regards,
Imposible evitar la devolución por no llegar a tiempo. Mala atención al cliente
My parcel had to arrive by the 12th of February, however there was a delay of four days. I contacted Promofarma because I was not able to pick up my parcel until the 23rd, that’s today, asking them to postpone the delivery or extend the time limit just three more days so I could get it. They said that was not possible!!! Why? I also used the SEUR link to make a change for today but this didn’t work either because I see my order has been returned to Promofarma. Very bad service and attention.I don’t want the extra points you offered for the inconvenience, I want a solution and it’s Impossible to reach them by phone! A waste of time. Never buy anything from Promofarma again.
23 February 2026
Unprompted review
Reply from PromoFarma
Lamentamos mucho los inconvenientes que has tenido y te pedimos disculpas por las molestias ocasionadas.
Te hemos contactado por mensaje privado para solicitarte más información sobre tu pedido y así poder ayudarte a resolver la incidencia lo antes posible.
Quedamos a tu disposición y agradecemos tu comprensión.
Un saludo,
The delivery of the correct product…
The delivery of the correct product within the scheduled period. But the products were not the correct ones. I ordered LCN Omega base 120 capsules and received a container of 60 capsules. I request the refund of the differential amount, or delivery without any charge for the remaining product. The evaluation of the purchase has been very negative
12 February 2026
Unprompted review
Reply from PromoFarma
We are very sorry for the inconvenience you have experienced and apologize for any trouble caused.
We have contacted you via private message to request further information about your order so that we can help resolve the issue as soon as possible.
We remain at your disposal and appreciate your understanding.
Kind regards,
My parcel was sent to my old address
My parcel was sent to my old address, despite the fact that I indicated a new one.
2 February 2026
Unprompted review
Reply from PromoFarma
We sincerely apologize for the inconvenience you have experienced and for any trouble this may have caused.
We have contacted you via private message to request more information about your order so that we can help resolve the issue as quickly as possible.
We remain at your disposal and appreciate your understanding.
Kind regards,
I was scared when the parcel was sent…
I was scared when the parcel was sent to Paack delivery service, because it is not a service, It is a disaster. It is a shame you work with them. Of course they sent my parcel back after a rude call from the carrier. Only one attempt to deliver, and that´s it.
30 January 2026
Unprompted review
Reply from PromoFarma
We are very sorry for the inconvenience you have experienced and we apologize for any trouble caused.
We have contacted you via private message to request more information about your order so we can help resolve the issue as soon as possible.
We remain at your disposal and appreciate your understanding.
Kind regards,
Excellent service
This was delivered straight into my mailbox this morning. Thank you. A very efficient service.
22 January 2026
Unprompted review
THE ORDER THAT YOU SEND TO BE PICT UP .
THE ORDER THAT YOU SEND TO BE PICT UP .
HAS NO RECOLLECTION OF THIS ORDER. SO TELL ME WERE IS MY ORDER.
17 December 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.