The holiday itself was good. Old Palace Resort in Sahl Hasheesh was clean, the staff welcoming, and the all-inclusive delivered what was promised. Where it fell apart was the return airport transf... See more
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I rarely write reviews, but the exceptional service I received while booking my recent holiday warrants a massive shout-out ! Planning a trip can often feel like a second job…but your team made it... See more
Company replied
Again amazing experience thanks to Prijsvrij Vakanties, great prices, easy and smooth process. Everything very easy readable, you don’t need to care for anything just sit on plain and flight to your d... See more
Company replied
“I had a very good experience booking my holiday with Prijsvrij. The website was easy to use, prices were clear, and the booking process was fast and simple. Customer service was also helpful and frie... See more
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Company details
About Prijsvrij Vakanties
Written by the company
Op onze website vergelijken we diverse Nederlandse aangesloten ANVR/SGR reisorganisaties en gerenommeerde Duitse reisorganisaties zodat je altijd de beste prijs voor je reis hebt. Zie jij dezelfde reis via een ander reisbureau voordeliger? Oók dan ben je bij Prijsvrij Vakanties aan het juiste adres, want met onze Best Deal Garantie betalen wij je het verschil terug!
Alle voordelen van Prijsvrij
Written by the company
- ✓ Uitstekende klantenservice
- ✓ Géén boekingskosten
- ✓ Best Deal Garantie
- ✓ ANVR - SGR garanties
Contact info
Burgemeester Loeffplein 5, 5211 RX, 's-Hertogenbosch, Netherlands
- 085 2085 551
- contact@prijsvrij.nl
- prijsvrij.nl
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easy booking from Canada
even in Canada it was easy to find vacations and make a booking for my trip
Easy way to book an holiday
It was very easy to set all my filters to search for the best holiday for me and my family.
The booking of the holiday was also easy,I received all the information I needed,also by phone when I was not sure about some things.
Easy, affordable and quality pricing
The website is offerring quite competetive in the peak times of the vacation as well. Quite impressed with the quality price and service the website is putting together. so far, I haven't had any issues.
May use AI-assist with repliesRead more
Wrong appartement booked
@irene
We still did not get any answer from your company! I posted my review so long ago, and nothing! You never come back to the customers with the solution, you are just showing here that you reply and care, but it's all LIE!
Situation:
After coming to the hotel, which we ordered through Prijsvrij in advance, we found out that the accommodation was not the one we arranged. We paid for a two-room apartment, but got a one -room instead, being a family:parents with a 13-year-old kid.
After communicating with Prijsvrij we clarified that the intermediate company, which Prijsvrij is working with, made a mistake and booked for us a wrong appartement, although in the papers they confirmed clearly, it will be a two-room appartement. Afterwards, Prijsvrij, instead of clarifying and arranging everything themselves, they forced us to do it, by calling the mentioned intermediate companies, for what we wasted the WHOLE day of our vacation, and we were forced to pay for another room ourselves!!! 800 euro extra!!! For which we already paid to Prijsvrij!!!
We did not even know that Prijsvrij is working with 2 more intermediates. And we really were surprised that we had to deal with the intermediates ourselves, since we did NOT ask for anyone, we went through Prijsvrij! So, it's very logical that if Prijsvrij works with someone else, Prijsvrij should also communicate all the troubles afterwards with them too, directly with intermediates, and DO NOT tell their customers to do so!!!!!! It's RIDICULOUS!!!!!!!
We also had to still stay one night in one-room appartement with our kid, whilst my husband is a heavy-snorker! We were sent back and forth from one agent to another the whole day, until we just paid extra 800 euro to the hotel the next day, to get what we requested.
Prijsvrij in its turn promised to refund at least 350 euro as a compensation, which is also ridiculous, since we were not supposed to spend anything extra at all!!! Anyway.... it is already more than one month after this promise for a refund was given, and there is still NOTHING refunded!!!
I find this service bad, this communication really tiresome and will never use their services again.
Very sad, because it might have been resolved much more efficient and with professional approach. Company who is offering "trouble free" holidays, should correlate with their moto!!!!
My husband will definitely finalize this discussion and get a refund, but for now I want others to know what kind of service and trouble you might get.
Taste of pittines instead of having a great impression, which was so easy to resolve! Because not a problem to make a mistake, we are all humans, BUT to fix it - that is when you see real professionalism!
Reply from Prijsvrij Vakanties
I don’t recommend
I don’t recommend! This travel agency has hotel with bedbugs !!!!
When we wanted change hotel Sunmix didn’t give our money back!!!!
They don’t care about people!
Don’t trust them!!!
All you need to make your decision!
You can book via many sites but only prijsvrij.nl combines all information on one page in the perfect overview to make the optimal choice: the dates, the hotel, the flights, the airports and all combinations. Perfect!
Reply from Prijsvrij Vakanties
We booked via projsvrij but it…
We booked via prijsvrij but it unfortunately was not a great experience. Our booking confirmation clearly mentioned 8 kgs per person of luggage but at the airport we found out that our luggage wasn’t booked by the company and we had to pay euro 160 extra one way for the luggage.
Upon raising this with prijsvrij, we did not get a concrete answer. They kept telling we were allowed a small bag and not 8 kgs. We showed them the booking confirmation and also asked them to share the communication about the small bag that they kept talking about but it’s been weeks since we’ve heard back. We also ended up paying for luggage on our way back. Very disappointing and this only ended up ruining our holiday experience.
Reply from Prijsvrij Vakanties
I tried getting assistance via phone…
I tried getting assistance via phone (since this is the "fastest" way) and I was put on hold for about 50 minutes. Although this is already frustrating enough, I noticed in my phone bill that I paid 11 euros for this phone call too.
Fix your customer support!
Reply from Prijsvrij Vakanties
Great pltaform!
Can't explain, you would not understand.
I can't explain, you would not understand. Zodra je de website van Prijsvrij aanklikt krijg je al dat vacantiegevoel
Good so far....waiting for my holidays
I am happy with the service so far. It's easy to use the website and find the best solution for your needs. I will wait until my holiday to see if everything promised comes true. For now, it has been a positive experience. I will update my opinion after the holidays.
"Service as it should be."
Embarrassing
Embarrassing. After a long flight to Bangkok, waiting from 5:30 a.m. to 2 p.m. to check into the room.
Worst trip of my life
Reply from Prijsvrij Vakanties
Absolutely great experience
I was looking at various websites for the same kind of vacation and prijsvrij was the most easy to use and honest. Easy to use I mean very good and useful filters that I needed were there, no bugs, complete info on all the tours and hotels. And honest is most about price, I see the price at the beginning and it won’t change during booking process. Meaning that I was almost there to buy at a different well-known webshop and than it came to adding baggage, adding transfer, etc. So without any doubts I bought at Prijsvrij for honest and fair price (even for an extra day by using price calendar!!)
Prijsvrijs is the fraudulent organization
English comments below
Dit is de slechtste ervaring met een reisbureau die ik ooit heb gehad. Nonchalant personeel dat totaal geen belangstelling toont voor toeristen. Als gevolg hiervan kostte mijn vakantie me in plaats van 5000€ uiteindelijk 10000€, met slapeloze nachten, eindeloze wachttijden om verbinding te maken met de hotlines, een enorme hoeveelheid stress, en een reis vol verrassingen waar vluchten, transfers en hotelvouchers niet werkten. Het aangeschafte reispakket bleek niet functioneel te zijn. Kun je je voorstellen dat je op de luchthaven aankomt en te horen krijgt dat je vliegtickets niet geldig zijn? Je moet dan je eigen tickets kopen. Bij aankomst is er niemand om je te begroeten. Je moet zelf op zoek naar agenten die je zouden moeten ontmoeten en met hen onderhandelen. Bij aankomst in het hotel vertellen ze je vervolgens dat niemand op je wacht, er is geen kamer voor je, maar je kunt er zelf een kopen. Het is geldverspilling. Ik moest alles zelf kopen. Het reisbureau reageerde nooit op e-mails en na uren wachten aan de telefoon boden ze excuses aan maar beweerden dat ze niet verantwoordelijk waren. Dit bedrijf is niets meer dan een frauduleuze organisatie.
This is the worst travel agency experience I've ever had. Negligent staff who couldn't care less about tourists. As a result, the cost of my vacation, instead of being 5000€, ended up being 10000€, with sleepless nights, endless waits to connect with the hotlines, a ton of stress, and a journey full of surprises where flights, transfers, and hotel vouchers didn't work. The purchased travel package turned out to be non-functional. Can you imagine arriving at the airport and being told that your plane tickets are not valid? You end up having to buy your own tickets. Upon arrival, no one is there to greet you. You have to find agents who were supposed to meet you and negotiate with them. Then, upon arriving at the hotel, they inform you that no one is expecting you, there's no room for you, but you can buy one yourself. It's money down the drain. I had to purchase everything on my own. The tour operator never responded to emails, and after hours of waiting on the phone, they would say they're sorry but claim they're not responsible. This company is nothing more than a fraudulent organization.
Reply from Prijsvrij Vakanties
Easy to use and great customer service!
Great customer service to help us with our problem! Special thank you to Daniëlle from customer service who was helpful to the point she resolved something we didn't think would be possible.
The site is very easy to navigate and has good details about the holiday beforehand.
Everything was perfectly explain and…
Everything was perfectly explain and honestly the best price deals
Goede website en men ziet direct waar…
Goede website en men ziet direct waar men aan toe is.
De informatie is duidelijk , en na boeking heldere mails over boeking en informatie over de bestemming en omgeving van jou reis.
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