Prepmymeal Reviews 

Their quality of meals is not the issue, their partnership with DPD is. DPD is full of incompetent people who are expert in making fake deliveries and despite raising the complaint thrice with prepmymeal they have simply not taken any action against them. Therefore as a result I am forced to cancel my subscription with them.

Really pathetic service from both of them.

Update on my complaint: If there would have been option for zero star rating then I would have selected that. After this reply from their customer service, I am right to terminate all of their future orders:
“Zu deinem Hinweis bezüglich des Zustellpartners: Wir arbeiten derzeit ausschließlich mit DPD zusammen und werden daran auch zukünftig festhalten. Sollte die Zustellung über DPD für dich grundsätzlich ein Problem darstellen, bitten wir dich daher, von weiteren Bestellungen bei uns abzusehen.”

Lately deliveries are rarely timely made, they send an email saying that your order is confirmed but they do not send you the meals, and like one week after they decide to send you the package. Planning your meals with them is impossible therefore and of course do not try to get some help from the support channel cause it is useless.

I've been a PrepMyMeal customer for some months, but a few issues have made the experience frustrating.

The biggest problem is delivery: there's no real tracking or defined time window, just a broad "between 8 and 18" range. In practice, this means clearing your entire day just to be home for a delivery, which isn't reasonable for a subscription meal service.

On top of that, support has been unresponsive. I've reached out about this issue and gotten no reply, which makes it hard to get any resolution or even a straight answer.

I'd like to keep using the service, but the lack of communication around delivery and the silence from support make it hard to recommend right now. Hoping this improves, since the core concept is a good one.

The food quality is pretty good! Nevertheless, I didn't enjoy all the meals to the same extent so it's useful to try different recipes to find what matches one's taste. The food got delivered on time. I recommend!

I did order aswell to Luxembourg.

Order done 30th June.
Been waiting since and there seems that they "lost" the package.

First call, they reimburse the delivery fee 5.99€. DPD/Chronopost "lost" the package..

Second call, they reimburse 40€.
Still taking hostage of the remaining 105.59€.

Maybe they will do something like a "discount".

Also the expedition goes from France to Belgium then to Luxembourg.

Someone should really verify the expedition transit since they add unnecessary km's and delays.

So far 14th July, no delivery yet.

Will wait another few days.

Food might be interesting, but if the delivery fails, it fails the company unfortunately to rely on a proper delivery service.

We shall see the follow-up.

Update 17/07:
Delivery finally arrived. The goods were half frozen only and the package itself was not protecting much the content that is supposed to be frozen.

Update 17/07:
Cooked first batch. Taste and consistency of the food is o'right.

I would have give it a straight 4/5 if it wasn't for the delivery hassle therefore a 3/5. I think the company does its best to solve the issue.

I did not receive the package at the delivery date, while it says on the delivery company that the package was delivered which is not true... i sent a complaint to both prepmymeal and the carrier with only one update saying that they would do someting (they didnt so far)… for anyone looking to rely on this for weekly meals, this service will disappoint you… at this point i just want my money back and i will be looking for alternatives. Note that this is related to Luxembourg and I dont know if the same is aplicable in order countries.

Updated review: There was additional screw up from the carrier but I have increased the rating to 2 from 1 as the company was honest, recognized the issue and fully reimbursed me for the totality of the money spent with them and the transportation fee without any hesitation

I'm going to leave a low rating even though I like the meals.

The DPD guy who does the delivery was informed not to knock on the door. It's pretty ridicilous that the courier is advised just to leave frozen meals just like that and not ring the bell. Do I have to check my door every 10 minutes to see if I received the goods?

The company need to address this as soon as possible.

Expensive and not delivered on the date I selected.

I recently tried six meals, and overall, I was very impressed. Five out of the six were delicious, easy to prepare, and easy to cook. While the portions weren't huge, they were packed with protein and nutrients, and they kept me full for hours (even as someone with a pretty big appetite.)

The only disappointment was the pasta bolognese. I'm not sure whether it was the sauce, the pasta, or both, but it just wasn't as enjoyable as the other meals.

The burrito bowl was the clear winner and easily my favorite of the six meals I tested.

I do have two criticisms. First, it's fairly expensive. The convenience of having high-quality pre-made meals is great and saves a lot of time, but the monthly subscription may not fit everyone's budget. If you can afford it though, you shoudl give it a shot.

Second, the shipping experience in France was frustrating. My order didn't arrive until the end of the month, and Chronopost's delivery timing, communication, and customer service is really bad tbh

Overall, the food was excellent, the product quality was strong, and I'd definitely recommend it, especially for busy people/athletes looking for convenient and nutritious meals.

Stealing swiss people just because of their nationality, 65% more expensive in Switzerland than Germany ! Almost racist

Shame on you

Good range of meals. Potion size is appropriate.
Clear nutritional information.

Great experience with prepmymeal. I’ve been doing the Body Challenge for a month now and its helping me achieve my fitness goals. The meals are SO GOOD it doesnt feel restrictive at all!

PrepMymeal has some good veggie options. The portions, in my opinion, could be a bit bigger, but it's ok.
The main problems sticks to the delivery and services. I already had more than one experience that my delivery got delayed - in one case, they delayed 2 days of delivery, and unfortunately I had to go on a business trip and stay out of home for 1 week. I was told that the courier is not supposed to deliver the meals in case is passed the proper timing (since it comes in a cooled packaging that last for a few hours), but my meals were delivered anyway and I had to get back home and simply throw everything away.
Now, is also no longer possible to pre-book a specific delivery day and time window. It was already tricky before, and now became even more difficult. I have to order and then make sure I’m at home whenever it arrives.
Also, isn't straightforward canceling the recurring orders. Suddenly, I receive emails mentioning I've ordered meals that I didn't ask for it (which is also a burden as every time you need to send an email or ask for cancelation on their website).

I ordered a delivery in January. They failed to deliver it three times already, and by now it has been over a month and I still haven’t received it. On top of that, I got stuck in a subscription and another meal was ordered, even though I never received the first one. This is by far the worst service I have experienced in my 29 years of living.

I placed a trial order. The food looks absolutely nothing like the photos on the website. It’s overly spiced and tastes like low-quality cafeteria food—probably because we Italians are used to eating very well.
Aside from the fact that it doesn’t match my taste at all, what isn’t clearly stated is that you are immediately enrolled in a subscription. It’s true that it can be cancelled, but you only realize it when the second delivery arrives—one you weren’t expecting.

Total chaos, it was the worst experience ever. I would never recommend it to anyone. Delivery late 2 weeks for the second time !!!!! You contact customer support, they dont even reply.
Sent lots of emails. And nothing.

Tasteful and healthy products. I love to buy these products.

Different prices for neighbouring countries. Lol, no, thx. Way too expensive for switzerland.

Had a problem with my order, reached out to customer service, after 2 weeks still no response. Reached out to them on social media, no response either.

Edit: now 4 weeks later, still nothing

Edit 2: 3 months later, still nothing. Not that I expect it anymore but I thought it would be good to update the review.

I have purchased a 18 slot order.

To this day, the order is 7 days and from all that I can gather from Prepmymeal, they are refusing to help or fix the situation.

Be careful as they will not care if anything goes wrong with the order.