Petstop Reviews 

30,802
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,631 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and reliable service, highlighting the ease of the ordering process and the exceptional speed of delivery. Many consumers appreciate the vast selection of high-quality products available for various pets, noting items often arrive well-packed and in perfect condition. The staff consistently receives commendation for being helpful, friendly, and caring, often providing excellent advice and guidance. However, some customers mentioned that certain specific products or varieties they sought were not always available, either online or in general.

What people talk about most

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting its speed... See more

Product

Customers consistently note positive experiences with product, praising the wide selection, high quality, and... See more

Order

Reviewers express satisfaction with the ordering process, highlighting its ease and efficiency. Many... See more

Service

Users describe positive interactions with service, consistently highlighting its efficiency and reliability.... See more

Staff

Clients share positive opinions on staff, consistently describing them as helpful, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pet stop has a great chioce of cat and dog products and their delivery time is excellant. One product that Pet stop doesnt carry is Insect protein dog dry food for dos with sensitive skin, and i woul... See more

Rated 5 out of 5 stars

My first time using Petstop online. Found ure service efficient, hassle free, products received were as advertised. Price was competitive. Yes very happy overall and would recommend ure website... See more

Rated 5 out of 5 stars

Always a very speedy delivery when ordering with Petstop. If you order in the morning, you're pretty much guaranteed a next day delivery. It's handy how their website tells you what's in stock for hom... See more

Rated 5 out of 5 stars

There is a vast selection of pet supplies, covers all breeds. Toys I have bought are tough and great quality especially when you have a dog who has teeth like razor blades who loves to tear things. Hi... See more



Company details

  1. Pet Store
  2. Aquarium Shop
  3. Animal Feed Store
  4. Pet Supply Store

About Petstop

Written by the company

About Petstop

Petstop is an Irish owned company with 9 super stores throughout Ireland and a large catalogue of products on our online store (www.petstop.ie). All of our staff who are all trained in animal care and passionate about pets. We pride ourselves on quality merchandise that will provide wellbeing for you and your pet. Happy Pets, Happy People!

Happy Pets, Happy People!

Written by the company

At Petstop, we care about a great customer experience and even more about Pets.

Contact info

4.8

Excellent

TrustScore 5 out of 5

31K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(30,802)

1,571 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Service

Petstop.ie provide a great service, the website is user friendly and easy to navigate, with a wide range of products that are reasonably priced for every pets need. The subscribe and save option is useful, so is the reward points scheme. Delivery was next day, so it's all good 😊

12 July 2026
Rated 5 out of 5 stars

Very quick service

Very quick service, but the cats do not engage with play toys at all, not Petstops fault. I think it’s difficult for older cats to play with these. Delivery excellent

10 July 2026
Rated 5 out of 5 stars

Great shop

Fair prices, plenty of options and very quick delivery, rewards program is a bonus now since I shop there constantly it's nice to get something back

10 July 2026
Rated 5 out of 5 stars

Never run out of dogs nuts

It’s great to know that I am guaranteed a delivery for nuts for my dogs as it’s very hard to get the brand I need for them where I live, couldn’t be happier. Fast delivery and have a recurring subscription so will get a delivery every 2 weeks, brilliant service.

14 July 2026
Rated 5 out of 5 stars

Thank you so much

Thank you so much for my order! I received the Oralade sachets, and I couldn’t be happier. They have a long expiry date until 2029, which is fantastic.

These sachets are so difficult to find, so I was absolutely delighted to discover your store. Everything arrived quickly, safely, and in perfect condition.

I’m also very grateful that you offer international shipping to Germany. It means a lot to customers like me who can’t find these products locally.

This definitely won’t be my last order. I will happily buy from your store again, not only Oralade but also other pet supplements and toys in the future.

Thank you for the excellent service. I highly recommend your store and look forward to placing many more orders! Ada i Mejzi ❤️

14 July 2026
Rated 5 out of 5 stars

I’ve been using the PetStop online…

I’ve been using the PetStop online store for several years now, and it’s been fantastic! I have subscriptions set up for all of my dogs’ food as well as my budgies’ food, which means I never have to worry about running out. It’s so convenient and saves those last-minute dashes to the pet shop, only to find the food you need is out of stock.

I’ve also visited my nearest PetStop store a couple of times. The customer service has always been friendly and helpful, which is a big plus. The only downside was the budgie food selection—it was quite limited, with only the basic options available. I’d love to see a wider range of bird food in-store.

9 July 2026
Rated 3 out of 5 stars

Product details could be improved to bemuch clearer

I love the quick delivery time.
I don't love the lack of product details.
Too little information at a glance regarding size/volume of products to enable quick comparisons with similar items.
Examples:
Price per litre for cat litter
Price per kg for food items
I'm looking forward to seeing an improvement.

7 July 2026

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