I have about a a dozen Pastbooks now, a few family photo collections, year books and holiday titles. Each one is beautifully printed on good quality paper, nicely bound and delivered in great time.... See more
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Review summary
Created with AI, based on recent reviews
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Good quality pages. Nice selection of photos. Care pretty quick. UPS messed up by taking my book from 30 minutes away to 5 hours away before returning to that original depot. It lost 3 days
Company replied
This was the perfect gift for my mother-in-law who has Alzheimer's. I filled the book with trips we've went on, and visiting family members, as well as local dining spots we regularly attend. Now she... See more
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I bought a calendar here and it looked even better in real life than on the photo. Would definitely use this service again. Also contacted customer support because I had a few questions and they respo... See more
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Company details
Written by the company
PastBook collects your photographic memories, otherwise scattered across different social networks, clouds and devices, in one safe place. We help you rediscover the highlights of your life’s moments, providing you with a unique experience to easily relive and share them: either online – in a digital interactive photo book or in a tangible way – in a beautiful hardbound keepsake.
Contact info
Weesperstraat 111 , 1018 VN , Amsterdam, Netherlands
- +1 435-728-0674
- help@pastbook.com
- pastbook.com
4.5
Excellent
36K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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It is really great that this recall of…
It is really great that this recall of events of my life is available for me to enjoy.
4 September 2026
Unprompted review
Reply from PastBook
Hello,
Thank you so much for sharing this—it's wonderful to hear that revisiting those life events is bringing you joy.
If you would like help creating another photo product or have any questions about your current one, please let me know what you would like to do next.
If you have any other questions or need further assistance, you can always reach out again.
Thank you for contacting PastBook.
Best regards,
Pia
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This email was automatically generated using AI.
Super Idea and hugely well done !
Super Idea and hugely well done !
6 September 2026
Unprompted review
Reply from PastBook
Hello,
- Thank you so much for your wonderful feedback — we’re really happy you enjoyed the experience!
- If there’s anything you’d like help with next, like creating another book or exploring other products, just let me know.
If you have any more questions or need further assistance, please feel free to reach out.
Best regards,
Pia
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This email was automatically generated using AI.
I found it fascinating
I found it fascinating. I would like another book where I can choose the photos. Thank you.
4 September 2026
Reply from PastBook
Hi Antonia, thank you for your feedback! You can definitely create a new PastBook from scratch and choose your photos through the app or website. Please reach out to us at help@pastbook.com, and we'll be happy to assist you further with a step-by-step guide to help you create your PastBook.
Very efficient and professional…
Very efficient and professional presentation.
5 September 2026
Unprompted review
Reply from PastBook
❤️
Reply from PastBook
Hi Raymond, Could you please share a little more about your experience with us? We’d love to understand your feedback better.😊
It was absolutely beautifully done…
It was absolutely beautifully done except for certain photos chosen were of nothing special and those photos were duplicated!!! That was the only problem I had. They should have picked that up prior to publishing.
27 August 2026
Reply from PastBook
Thank you so much for your kind words! We’re delighted to hear that you found your PastBook beautifully done😊 . PastBook creates a first draft to make the process easier, so you can review, edit, remove duplicates, and choose the photos you’d like to keep before placing your order. As each book is fully customized, we always recommend reviewing the draft carefully before ordering. Thank you.
Wonderful Printing and Great People!
The quality of the printing is wonderful.
The personnel are friendly and responsive to my concerns.
2 September 2026
Reply from PastBook
❤️
it is the first book I have every done…
it is the first book I have every done online. going to another one now as was so easy. everything was excellent right up to the delivery. thanks
19 August 2026
Reply from PastBook
❤️
Pick your photos carefully
It was easy to pick out the photos -- just watch out for duplicates!
31 August 2026
Reply from PastBook
Hi Bruce, thank you for your feedback! 😊 PastBook creates a first draft for you, which you can review and customise before placing your order. This allows you to remove any duplicate photos and create a PastBook that’s completely personalised to you.
Great automatic selection of photos
Great automatic selection of photos for my book. Ended up at about 150 pages and the qulity is very high and professional. Would order again in the future.
29 August 2026
Reply from PastBook
❤️
Pastbook was put together and sent very…
Pastbook was put together and sent very quickly. Everyone who has viewed it has enjoyed looking at it
31 August 2026
Reply from PastBook
❤️
A pretty accurate snapshot of your year.
I let PastBook choose the pictures, and some are hilarious, e.g. a broken casserole and my reorganized pantry! However, it does give a fairly true picture of the year with no effort. There are some beautiful picture of flower arrangements and our travels. I'd recommend it if you'd like a snapshot of your year.
24 August 2026
Reply from PastBook
❤️
Saving a memory one picture at a time.
With a husband experiencing dementia it is a great source to help him remember the fun we have had over the years.
27 August 2026
Reply from PastBook
❤️
I ordered two Pastbooks and they came…
I ordered two Pastbooks and they came in the mail Wednesday. One of the books is great, the second, has 9 pages upside down. I cannot seem to contact the Pastbook Help Services. Can you provide a valid email or telephone number to address this issue?
25 August 2026
Unprompted review
Reply from PastBook
Hi Jean, we’re sorry to hear that 9 pages of your PastBook were printed upside down. We’d be happy to look into this and arrange a solution for you.
Please contact our Customer Happiness Team at help@pastbook.com and include your order number along with a few photos showing the issue. Our team will assist you further.
We sincerely apologise for the inconvenience.
Most of the photos came out well
Most of the photos came out well, but the cover photo was a little underexposed.
24 August 2026
Reply from PastBook
Thank you for your valuable review. You can always preview and edit your cover photo before placing the order, and if you have any further questions, please send us an email at help@pastbook.com
I have used PastBook quite a few times…
I have used PastBook quite a few times now. The end product is always great quality and it is relatively easy to make. It is great to see all my photos from my phone in one place. Fabulous.
25 August 2026
Unprompted review
Reply from PastBook
❤️
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