UPDATE: Without prompting I've now been told that the missing item has been shipped. Revised experience. Incomplete order received, AI 'help' bot useless. Ordered two items, received one. Explai... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Attention to detail in instructions fine but delivery was longer than normal. Glas protector seems quite flimsy but proof will be as use the phone. Later - protector installed at second attemp... See more
Company replied
Easy ordering with quick delivery keeping you updated on their tracking service snd delighted with my Apple Watch cover for now however this is my second full body watch cover and it continually falls... See more
Company replied
Took a while to arrive but was just within the 4-8 day delivery time stated on purchase. The screen protector came well packaged and easy to apply. Had some air bubbles initially but they worked their... See more
Company replied
Company details
Written by the company
PanzerGlass is more than just glass. We use a special tempering process, which allows us to create a glass, that is 9 times stronger than regular glass, shock and scratch resistant and preserves 100% touch sensitivity. PanzerGlass is easily mountable due to the silicone coating to make it adhere to the mobile device. Furthermore, the oleophobic coating on the surface of the PanzerGlass reduces fingerprints and mirrors the touch and feel of the original display of the phone or tablet.
Contact info
Delta 8, 8382, Søften, Hinnerup, Denmark
- customercareuk@panzerglass.co.uk
- panzerglass.co.uk
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Good service
Correct, quick service, nice, easy to install product, hopefully it will be lasting!
14 July 2026
Reply from PanzerGlass™
Thank you so much for your great review, it’s really nice to read! 😊
We’re very happy to hear that you’re satisfied with the product, and we hope you’ll continue to enjoy it. If you ever need any help or have questions, you’re always welcome to reach out 🙌
Best Regards
PanzerGlass™
Very good customer service
Even though the 1st package got lost in the mail, the company were quick to replace it and send it back out. 2nd package was received fast.
20 July 2026
Reply from PanzerGlass™
Thanks a lot for your great review, we really appreciate it! 🌹
We’re very happy to hear that you’ve had a good experience with our service, as that’s exactly what we aim for. You’re always welcome to reach out again if there’s anything we can help you with 🌟
Best Regards
PanzerGlass™
Excellence
Excellent set up, excellent gear. Used panzerglass for screen and camera lense protection on my s24 ultra and its pristine so its only natural i would get the s26 ultra kitted out the same way.
9 July 2026
Reply from PanzerGlass™
Thank you so much for your great review, it’s really nice to read! 😊
We’re very happy to hear that you’re satisfied with the product, and we hope you’ll continue to enjoy it. If you ever need any help or have questions, you’re always welcome to reach out 🙌
Best Regards
PanzerGlass™
Reply from PanzerGlass™
Thanks a lot for your great review, we really appreciate it! 🌹
We’re very happy to hear that you’ve had a good experience with our service, as that’s exactly what we aim for. You’re always welcome to reach out again if there’s anything we can help you with 🌟
Best Regards
PanzerGlass™
Good product
30 April 2026
Reply from PanzerGlass™
Thank you so much for your great review, it’s really nice to read! 😊
We’re very happy to hear that you’re satisfied with the product, and we hope you’ll continue to enjoy it. If you ever need any help or have questions, you’re always welcome to reach out 🙌
Best Regards
PanzerGlass™
Item still not arrived yet
18 June 2026
Reply from PanzerGlass™
Thank you for your review, we’re very sorry to hear about your delivery experience. This is certainly not the experience we want for our customers. Please feel free to contact us at customercaredk@panzerglass.dk with more details about your order, so we can look into the matter. This will allow us to assist you as quickly as possible.
We look forward to hearing from you.
Kind Regards
PanzerGlass™
Great experience regarding prompt reply…
Great experience regarding prompt reply and response to my email enquiry. Very happy and satisfied with the whole process of customer service.
Kindest regards,
Euten
22 May 2026
Reply from PanzerGlass™
Thanks a lot for your great review, we really appreciate it! 🌹
We’re very happy to hear that you’ve had a good experience with our service, as that’s exactly what we aim for. You’re always welcome to reach out again if there’s anything we can help you with 🌟
Best Regards
PanzerGlass™
The pack doesn't contain any kind of…
The pack doesn't contain any kind of aligner and the cost of it is too high for just 1 sheet of glass.
2 stars for missing aligner!
Not worth it.
8 June 2026
Reply from PanzerGlass™
Thank you for your feedback.
We’re sorry to hear that you’re not satisfied with the product. We would really like to take a closer look at your case and find a solution for you. Please feel free to contact us at customercareeu@panzergass.com
with more details, and if possible, include pictures so we can assist you in the best way.
We look forward to hearing from you 🤞
Kind Regards
PanzerGlass™
Always use panzer glass to protect my screens
Would rather replace the panzer glass instead of paying to replace my phone screen
27 May 2026
Reply from PanzerGlass™
Thank you so much for your great review, it’s really nice to read! 😊
We’re very happy to hear that you’re satisfied with the product, and we hope you’ll continue to enjoy it. If you ever need any help or have questions, you’re always welcome to reach out 🙌
Best Regards
PanzerGlass™
Product Failed Prematurely
Product Failed Prematurely; Refusal of Statutory Rights Under CRA 2015
On 19 January 2026, I purchased a PanzerGlass screen protector and a camera protector directly from PanzerGlass UK. After only three months of normal use—with no drops, impacts, or damage to the device—the screen protector and camera protector both failed, showing structural damage/delamination/cracks.
When I contacted customer service seeking a refund under the Consumer Rights Act 2015, their response was that "screen protectors are consumable accessories" and that "damage after a period of use does not necessarily indicate an inherent fault." Notably, PanzerGlass did not even ask me how the damage occurred or request any details about my usage before concluding it was not a manufacturing fault. Despite my explanation that failure within six months places the burden of proof on the retailer under Section 19 of the Act, they stated: "We are unable to confirm the presence of a manufacturing fault. For this reason, we are not in the position to offer a refund."
Instead, they offered only: "a one-time free replacement as a gesture of goodwill," concluding with: "this reflects our final position on the matter."
My key concerns were:
- Failure occurred within 6 months—burden of proof legally rests with the company
- No evidence provided that damage resulted from impact or misuse; in fact, they didn't even ask for my account of events
- Marketing emphasises durability, yet product failed without any drop or stress event
- Company maintained refusal despite statutory obligations
After refusing the replacement offer, I pursued a chargeback through my bank for goods not of satisfactory quality. The chargeback was successful and I received a full refund. I also filed a complaint with the Advertising Standards Authority regarding the durability claims made in their marketing.
Final outcome: Money back via chargeback process after direct refusal from company. Others should be prepared to escalate beyond initial customer service if needed.
30 April 2026
Unprompted review
Reply from PanzerGlass™
Thank you for your feedback, and we’re sorry to hear about your experience with our service. This is not the standard we aim to deliver. Please contact us at customercaredk@panzerglass.dk with more details, so we can look into the matter and assist you further.
We look forward to hearing from you.
Kind Regards
PanzerGlass™
Reply from PanzerGlass™
Thank you so much for your great review, it’s really nice to read! 😊
We’re very happy to hear that you’re satisfied with the product, and we hope you’ll continue to enjoy it. If you ever need any help or have questions, you’re always welcome to reach out 🙌
Best Regards
PanzerGlass™
Reply from PanzerGlass™
Thank you so much for your great review, it’s really nice to read! 😊
We’re very happy to hear that you’re satisfied with the product, and we hope you’ll continue to enjoy it. If you ever need any help or have questions, you’re always welcome to reach out 🙌
Best Regards
PanzerGlass™
Happy with the product
Happy with the product, easy to attach & appears to be substantial.
11 May 2026
Reply from PanzerGlass™
Thank you so much for your great review, it’s really nice to read! 😊
We’re very happy to hear that you’re satisfied with the product, and we hope you’ll continue to enjoy it. If you ever need any help or have questions, you’re always welcome to reach out 🙌
Best Regards
PanzerGlass™
It was a complaint which was dealt with…
It was a complaint which was dealt with really well by Venice
Regards
Pau Sherman
15 May 2026
Reply from PanzerGlass™
Thanks a lot for your great review, we really appreciate it! 🌹
We’re very happy to hear that you’ve had a good experience with our service, as that’s exactly what we aim for. You’re always welcome to reach out again if there’s anything we can help you with 🌟
Best Regards
PanzerGlass™
Reply from PanzerGlass™
Thank you so much for your great review, it’s really nice to read! 😊
We’re very happy to hear that you’re satisfied with the product, and we hope you’ll continue to enjoy it. If you ever need any help or have questions, you’re always welcome to reach out 🙌
Best Regards
PanzerGlass™
Great product & great company
5 May 2026
Reply from PanzerGlass™
Thank you for writing this kind review 😊
We are really happy you like our products and company.
Best Regards
PanzerGlass™
Amazing
I’v been customer with Panzerglass since ages, They are the best in screen protection.
24 April 2026
Reply from PanzerGlass™
Thank you for writing this kind review 😊
We are really happy you like our products.
Best Regards
PanzerGlass™
I don't recommend Panzer glass zero glass
Screen protector makes bubbles and black lines in corners which looks so bad
The case for Samsung s25 ultra is so cheep quality and does not protect the phone screen properly.
I don't recommend Panzer glass
23 April 2026
Reply from PanzerGlass™
Thanks for your review.
We are sorry to hear that the product does not meet your expectations. We are continually developing and improving our products. For this reason, your feedback is very important to us.
Please contact our customer service at customercareeu@panzerglass.com. Then we will find a solution for you!
Kind Regards
PanzerGlass™
I put the PanzerGlass screen protector…
I put the PanzerGlass screen protector on my new phone, and it broke the same day. That means it is a really poor quality for the price I paid. Based on the reviews, I thought I was buying one of the best , however I have realised that is not true. It turned out to be very low quality.
23 April 2026
Reply from PanzerGlass™
Thanks for your review.
We are sorry to hear that the product does not meet your expectations. We are continually developing and improving our products. For this reason, your feedback is very important to us.
Please contact our customer service at customercareeu@panzerglass.com. Then we will find a solution for you!
Kind Regards
PanzerGlass™
Poor quality
Screen protector cracked within few days. No difference to some cheap ones. Pointless to spend premium money.
21 April 2026
Reply from PanzerGlass™
Thanks for your review.
We are sorry to hear that the product does not meet your expectations. We are continually developing and improving our products. For this reason, your feedback is very important to us.
Please contact our customer service at customercareeu@panzerglass.com. Then we will find a solution for you!
Kind Regards
PanzerGlass™
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