The support was very helpful, because the selection of the specific weight I did choose for my racket was lost somewhere at the checkout. The support contacted me then immediately only hours after my... See more
Company replied
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Review summary
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Reviews shaping this summary
The items were exactly as described and I was really happy with the speed of the shipment. One thing to consider though, is that while it took two days for the items to reach the city of destination,... See more
Easy and fast delivery. Bought a Padel racket and some padelballs on a thursday and arrived at my home in Denmark 3 days later. Proces was easy and could follow the shipment. Would recommend based on... See more
Great product range, prices and another amazingly fast delivery. My one request would be a slower/cheaper shipping option for when I am not in a hurry, as shipping to Australia can be pretty expensive... See more
Company replied
Company details
Written by the company
PadelPROShop es tu tienda de pádel online. Envíos rápidos al mejor precio garantizado en las mejores marcas como Bullpadel, Head, Adidas, Starvie, Oxdog, Nox o Babolat. Nuestra misión es acercar el mundo del pádel a todos los amantes del deporte. Con PadelPROShop tendrás garantizado los mejores precios, una atención personalizada y los envíos más rápidos del mercado. Entra y descubre la mejores marcas de pádel con stock 100% garantizado. We Speak Padel, amamos y conocemos este deporte. Confía en el equipo de PadelPROShop para asesorarte y acompañarte en la compra de tu próxima pala, zapatilla o paletero nuevo. Realizamos envíos a cualquier parte del mundo en tiempo récord, expandiendo nuestra pasión por este deporte. Si buscas las mejores marcas de pádel del mercado, PadelPROShop es tu tienda. En nuestra web encontrarás las palas de los mejores jugadores del circuito profesional. Además, podrás hacerte con una amplia variedad de productos para completar tu equipación: zapatillas, paleteros, pelotas ropa, overgrips, medicina deportiva, etc. Miles de jugadores de todo el mundo ya confían en PadelPROShop. Aquí encontrarás un servicio de atención al cliente especializado, asesoramiento experto y contenidos exclusivos sobre las últimas novedades del mundo del pádel. Únete a nuestra comunidad, recibe ofertas personalizadas y mantente siempre a la última con las mejores marcas y lanzamientos del mercado.
Contact info
Calle Daoiz Velarde, 12, 28280, El Escorial, Spain
- +34 622 47 75 48
- info@padelproshop.com
- padelproshop.com
4.4
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 34% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The worst service I’ve ever received…
The worst service I’ve ever received from a store.
22 August 2026
Unprompted review
UK customer review
UK customer - I just ordered a new racket from PadelProShop and I'm absolutely blown away!!
I believe they're based somewhere near Madrid. I placed an order for a racket around 1pm Wednesday afternoon. THE RACKET WAS IN MY HAND AT 8.30AM THE FOLLOWING MORNING!!
I don't think UK businesses could even compete with that kind of speed. The racket travelled via Germany overnight which makes it even more crazy!
I ordered the StarVie Astrum+. The store allowed me to choose a racket within a 5g increment which was nice. Can't wait to try it on court!
Total invoice price was less than £120. No import taxes paid, just the £8 UPS delivery fee which was part of the invoice
Thanks PadelProShop!
A happy customer
20 August 2026
Unprompted review
great service
great service, the product came out fast and in perfect condition. with an absoulte banger of a price. will reccomend to anyone who desire padel gear.
17 August 2025
I dond recive all the product that i buy
I dond recive all the product that i buy
26 July 2026
Unprompted review
Reply from Padel𝗣𝗥𝗢Shop
Thank you so much for your review! We’re thrilled to hear that the shipping was super fast and that you received your racket just two days after payment. Enjoy your new gear, and feel free to reach out anytime.
Regards,
PadelPROShop
High quality products
High quality products, fast delivery, very satisfied.
18 June 2026
Unprompted review
Reply from Padel𝗣𝗥𝗢Shop
Thank you so much for your feedback! We’re delighted to hear that you’re very satisfied with the high‑quality products and the fast delivery. Your satisfaction means a lot to us. If you ever need anything else, we’re here to help.
Best regards,
PadelPROShop
The order arrived very fast!
17 June 2026
Unprompted review
Reply from Padel𝗣𝗥𝗢Shop
Thank you so much for your feedback! We’re really glad to hear that your order arrived very quickly. Providing fast and reliable delivery is something we work hard on every day. If you ever need anything else, we’re here for you.
Best regards,
PadelPROShop
Reply from Padel𝗣𝗥𝗢Shop
Thank you for your review! We’re glad to hear that your order arrived just as expected. If you ever need assistance or have any questions, we’re always here to help.
Best Regards,
PadelPROShop
Fast and Reliable
10 June 2026
Unprompted review
Reply from Padel𝗣𝗥𝗢Shop
Thank you so much for your review! We’re glad to hear your experience was fast and reliable. Providing efficient and trustworthy service is our priority, and your feedback encourages us to keep improving. If you ever need anything else, we’re here to help.
Best Regards,
PadelPROShop
Amazing experience!
Great customer service which helped with every request, very fast delivery, amazing product and prices.
26 May 2026
Unprompted review
Reply from Padel𝗣𝗥𝗢Shop
Thank you so much for sharing your experience!
We're delighted to hear that everything, from customer service to delivery and the product itself, met your expectations. We work hard to offer high-quality items at competitive prices, and knowing that you appreciate it is incredibly encouraging.
We're so glad you had such an amazing experience.
Best regards,
PadelPROShop
Reply from Padel𝗣𝗥𝗢Shop
Thank you for your feedback!
We’re really happy to hear that your order arrived in perfect condition and that the delivery service met your expectations. It’s great to know everything went smoothly from start to finish.
We hope you enjoy your purchase and that we’ll see you again soon.
Best regards,
PadelPROShop
Racket refund
I received the racket with scratch on it. I emailed them and they accepted to refund the full amount within 5 working days. Great service.
4 May 2026
Reply from Padel𝗣𝗥𝗢Shop
¡Muchas gracias por tu reseña!
Lamentamos que tu raqueta llegara con un rasguño, pero nos alegra haber podido solucionarlo rápidamente. Nuestro objetivo es ofrecer siempre un servicio eficiente y confiable, incluso ante imprevistos.
Agradecemos tu confianza y nos complace saber que el proceso de reembolso funcionó a la perfección.
Esperamos volver a atenderte pronto.
Best regards,
PadelPROShop
The support was very helpful
The support was very helpful, because the selection of the specific weight I did choose for my racket was lost somewhere at the checkout. The support contacted me then immediately only hours after my order was sent in and confirmed the weight of the racket with me again. The next day my order got shipped already and everything went smooth and fast. So everything was perfect!
5 May 2026
Reply from Padel𝗣𝗥𝗢Shop
Thank you so much for your review!
We're so glad to hear that our support team helped you quickly and made sure you received the racket with the weight you wanted. We apologize that the selected weight wasn't registered correctly at checkout, but we always try to contact customers immediately to confirm and avoid any inconvenience.
We're happy to hear that the shipping was fast and everything went smoothly.
Your satisfaction is very important to us.
We hope to see you again soon!
Best Regards,
PadelPROShop
Excellent customer service and fast shipping!
Excellent customer service and fast shipping! Don't use UPS for shipping they charge 45 dollar for customs broker.
30 April 2026
Reply from Padel𝗣𝗥𝗢Shop
Thank you very much for your great review!
We’re really glad to hear you had a positive experience with our customer service and that your order arrived quickly. We always do our best to make the whole process smooth and efficient.
We also appreciate you sharing your experience with UPS, feedback like yours is very helpful for other customers when choosing a shipping option, especially for international orders where customs fees may apply.
Thanks again for your trust, and we hope to see you back soon!
Very fast delivery ,good customer…
Very fast delivery ,good customer service,
And best quality racket
17 May 2026
Unprompted review
Reply from Padel𝗣𝗥𝗢Shop
Thank you so much for your kind words Fadlo!
We’re really happy to hear that the delivery was fast, that our customer service met your expectations, and that you’re enjoying the quality of your racket. That’s exactly what we aim for every day.
Hope to see you again soon, and enjoy your time on the court!
The racket is perfect
The racket is perfect, the service is perfect from the packaging to the delivery and everything, butvthe racket came with a free bag that they didn't mention so i bought an extra bag for no reason ☺️💔
4 May 2026
Reply from Padel𝗣𝗥𝗢Shop
Thank you very much for your detailed feedback!
We’re really happy to hear that you’re satisfied with the racket and that everything from packaging to delivery met your expectations. That’s exactly the experience we aim to provide.
Regarding the extra bag, we completely understand what you mean. Sometimes brands include complimentary items directly from factory packaging, and we don’t always have that information in advance. We appreciate you pointing it out, as it helps us improve how we communicate these details.
Thank you again for your trust, and we hope to see you again soon!
Fantastic experience buying from Padel…
Fantastic experience buying from Padel Pro Shop. The team is great, and Mr. Fernando Calle went above and beyond to help me get the perfect weight for my racket. Excellent service, will definitely buy from them again!
5 May 2026
Reply from Padel𝗣𝗥𝗢Shop
Thank you so much for your amazing review!
We’re really happy to hear you had such a fantastic experience with us. It means a lot to know that the team could help you find the perfect racket, and we’ll be sure to pass your kind words on to Fernando, he’ll really appreciate it.
We truly value your trust, and we’ll be here whenever you need us again. Enjoy your new racket and see you soon on your next order!
grate work.
4 May 2026
Reply from Padel𝗣𝗥𝗢Shop
Thank you for your review!
We really appreciate your feedback and are glad you were happy with your experience. We’ll keep working to offer the best service possible.
Hope to see you again soon!
Reply from Padel𝗣𝗥𝗢Shop
Thank you so much for your review!
We’re really happy to hear that everything met your expectations. We’ll keep working to make every experience just as smooth and satisfying.
Looking forward to seeing you again soon!
Reply from Padel𝗣𝗥𝗢Shop
Thank you for your suggestion!
We really appreciate your feedback and we’re always working on expanding our catalogue to offer more options from top brands. We’ll definitely take your comment into account as we continue to grow.
Hope to see you again soon!
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