Podia Reviews 

131
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers had a great experience with this company. Customers frequently highlight the platform's user-friendly interface and intuitive design, making content management easy. Many people praise the staff for their exceptional helpfulness and professional approach, often describing support as responsive, kind, and reliable. Reviewers are particularly impressed with the quick response times from the support team, ensuring efficient question resolution. However, some customers also noted issues with customer service, experiencing slow or no responses to emails, and receiving conflicting information. A few people also felt that the platform's functionality was lacking, mentioning clunky backend design, unattractive sales pages, and active blocking of Google Tags.

What people talk about most

User experience

Users describe positive interactions with the user experience, often highlighting the platform's ease of use... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing high satisfaction with... See more

Website

Reviewers mention ambiguous feedback about the website, with many customers expressing satisfaction, praising... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, responsiveness,... See more

Response time

People report positive experiences with response times, with many reviewers highlighting prompt, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Podia is truly a top-tier company. I really love the user interface and all the tools they offer. Their support is incredibly helpful—every time I run into an issue, they are right there for me. The... See more

Rated 5 out of 5 stars

Customer feedback has been helpful in using the chat messaging. Several times, the AI bot Pewnny has sent me in the wrong direction, but when I ask for a human agent, all the human agents (Lilian, for... See more

Rated 5 out of 5 stars

I did get a lot of help using "Penny" but when I became really lost I was helped straight away by Robert who showed me exactly where I was going wrong. Podia helpline has always gone that extra mile... See more

Rated 5 out of 5 stars

I have been using Podia for the past 4 years. I have watched Podia evolve and become the ideal platform to host my website. It has many great functions now, including email, community, courses, and pr... See more


Company details

  1. Software Company
  2. Email Service Provider
  3. Internet Marketing Service
  4. Web Hosting Company

Written by the company

Podia is where creators build an online business that still feels human. A home for your community, courses, email, events, and digital products, all in one place. 15,000+ creators use Podia to bring their people together and run their whole business.


Contact info

3.9

Great

TrustScore 4 out of 5

131 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(131)

54 reviews in the last 12 months

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Rated 1 out of 5 stars

Very basic and restrictive

The backend is clunky and basic.
I have tried to get help on multiple occassions when i have started to send emails for a launch where they restricted my reach. I understand trying to teach how to not spam, but i was trying to send different emails to different groups of people. The chatbot was unhelpful and i had to wait 6 hours and still no response from a human. Frustrating after paying for a membership and still having restrictions.

14 July 2026
Unprompted review
Podia logo

Reply from Podia

Hi! Sorry to hear you had a frustrating experience getting up and running.

Our team is primarily staffed during U.S. East Coast business hours, so if you’re based in Australia there can unfortunately be a longer wait for a response. We know that’s not ideal, and we appreciate your patience.

We’re always here to help, and we’re all ears for any product feedback. We’ve been hard at work shipping features based on what creators have been asking for: https://changelog.podia.com/en

Rated 1 out of 5 stars

A strange experience

Got some problems with AI. Guess support needs to get better.

2 July 2026
Unprompted review
Podia logo

Reply from Podia

Thanks for taking the time to share your feedback.

We’re continuously improving Penny based on real customer conversations and feedback. Today, she successfully resolves about 70% of support conversations on her own, and her performance continues to improve over time.

That said, we know AI isn’t the right fit for every situation, which is why you can always ask to speak with a member of our support team if you’d prefer human assistance.

Rated 1 out of 5 stars

Don't waste your time.

I like Podia, I really do, but then it went sideways. I recently had a launch that almost didn't happen because I couldn't get my sales page done in time. The conflicting answers of how to do exactly what I wanted caused a lot of frustration and lack of progress on my part. Then, when I needed help to add a Google Tag to my site because I was running Google ads in advance of the launch, they didn't bother answering my email at all. Leaving for a competitor and won't be coming back.

15 June 2026
Unprompted review
Podia logo

Reply from Podia

Thank you for taking the time to share your feedback.

After reviewing your conversations with both Penny (our chatbot) and our support team, we found that the guidance provided was consistent and accurate. We understand, though, that building your sales pages became more complicated than expected. While we did recommend an approach that aligned with how Podia is designed to work, it seems the solution you were aiming for required more manual updating, which made the process more challenging.

Regarding your Google Tag question, Penny did respond to your email with instructions and also let you know that you could be transferred to a human support specialist if you needed additional help. The same applies in chat—if Penny isn’t meeting your needs, you can always request a human team member.

We know launching a business is stressful, and we’re sorry we weren’t able to provide the experience you were hoping for. We appreciate the time you spent with Podia and wish you all the best with your business going forward. 💛

Rated 5 out of 5 stars

Support is amazing

Podia recently updated the member/community experience and we have over 300 members on top of our over 100K per year in course sales. Podia support was amazing and so responsive. I appreciated their help navigating the change and even adding features to make life easier for our members (and my staff!).

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Good for Creators

Podia is responsive to the needs of creators and is well priced. The longer I'm with Podia. the more angry I become at some of the other chopped platforms (like Patreon) that are out there.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Chandler was over-the-top responsive

Chandler was responsive, friendly, and over-the-top helpful during a distressing time for me. The problem wasn't even on Podia's end but GoDaddy's. Over 18 days, Chandler walked me through a process that was frankly, GoDaddy's responsibility. It was all resolved today..thanks to Chandler.

28 May 2026
Unprompted review
Rated 4 out of 5 stars

The Podia platform is integral to the success of my service

The Podia platform is integral to the platform that I have established. There is a bit of a learning curve of course, but the AI bot and the Human Representatives help out a great deal. I am happy with the success I’ve been having with Podia thus far and I’ll be even more excited when changes/updates are made and I can do even more.

24 May 2026
Unprompted review
Rated 5 out of 5 stars

After testing several platforms, Podia dominated

I signed up and tested six different all-in-one platforms. Each were robust in one or two areas (such as courses, and email marketing), but weak in others (such as courses and products). I found Podia to be the best all-around solution for my business. After two years with Podia now, I can say I very happy with my choice, especially after realizing that they are constantly improving the platform with new features. 5 out of 5 stars!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Love Podia

I truly love this platform; the customer service is truly exceptional. I am new to this platform and user-friendly, but when I am stuck, they respond quickly.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

I highly recomand Podia

It is a platform with a very friendly interface for both the administrator and user accounts. Very prompt and professional. I highly recommend it. From someone who is not so good at the technical side.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Podia is truly a top-tier company, their support is incredibly helpful

Podia is truly a top-tier company. I really love the user interface and all the tools they offer. Their support is incredibly helpful—every time I run into an issue, they are right there for me. Their responses are fast, reliable, warm, and generous. Honestly, I think it’s the best customer support on the entire web.

I highly recommend Podia to anyone looking to host online courses, build a great website, or use integrated mailing and marketing tools. It also handles integrations, community building, coaching sessions, and digital downloads like audio and PDFs. But above all, I recommend them for their human support. While their AI, Penny, is always there to help, if you ask to speak to a human, you usually get a response within the hour. It’s a genuine exchange with video tutorials and direct assistance. I truly appreciate it. A five-star experience, without a doubt!

12 April 2026
Unprompted review
Rated 5 out of 5 stars

The team at Podia is so helpful

The team at Podia is so helpful, and the platform has evolved and been updated with feature improvements several times over the past couple years. It's great to see the continued progress toward a greater product.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

I really like this platform

I really like this platform
I have been using it since 2021, and i have seen it evolve. The podia team has always been available and reactive and there is a constructive connection with them through the creator's community.
Of course no plaform is perfect, and there is always room for improvment but overall it fits my needs and brings satisfying value for the price. The availability of the whole team, including the founders, in the creators community creates such a safe space! It is the best feature so far ;) Us courses creators are not speaking in a void and it makes such a big difference.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

EXCELLENT human and ai support. I LOVE Podia.

EXCELLENT human and ai support.
Chandler stayed with me while I was trying to understand how to do the custom domain thing. He reassured me that it would go through and it did!!
He took the time to double-check "under the hood" and made sure everything I did was right. I LOVE Podia. I am leaving Teachable--horrible and too expensive. Podia is just what my one-person school and business needed. Flexible, beautiful, easy. Thanks!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Podia so far has been an absolute dream…

Podia so far has been an absolute dream to work with. Super user friendly ( I am NOT a tech genius by any stretch of the imagination lol.) The thing I am MOST impressed w though is their support. They are super quick to respond and super helpful. I'm so grateful we found Podia and are hosting our product (bigweftenergy.com) on it!

12 March 2026
Unprompted review

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