Circle Reviews 

Helpful, polite.

Feels like half baked AI slop
I was asked to moderate and help with an artist community and after 6 months the recommendation is clear - do not renew. A user cannot self service delete their account, only deactivate it which sends it to avoid where neither the user or admins can see it. If my user has a moderator role why does the artist need to assign me a moderator role to hide me in a live session? That should be opt-out, not opt-in. Users with cupon codes for paywalls loose the value if they change paywalls outside of billing cycles. Users retain access for seemingly arbitraty lengths when paywalls are past due. The lowest business tier is just a gateway drug where you constantly are met with "this feature is available on the enterprise tier" and thats just not financially viable for a smaller community. AI agent for support is absolutely useless and members are outraged seeing circle working on AI features in the community rather than making the user experience better. Users don't want a community where they are served AI slop by an artist who doesnt care.

clear and personalized support

Someone used my email to sign up, and I contacted the support team, who helped me close my Circle account. Thanks to the support team.

Recently, I had to interact with two online subscription providers for annual software renewal. Circle stood heads and shoulders above the other. First, it provided a way to set up an online bank payment in addition to the debit card payment that did not work because the payment exceeded daily security limits. Second, it had a clear way for me to respond to the email alerting me of unsuccessful payment. Third, it gave a clear and complete response to my email response. The other company? AI agent; chat that states that my request to pay them was not included in our support agreement; and a delayed response to emails that was partial and unhelpful.

This is a specific customer service comparison. I would add that the Circle AI supprot for users is great, and the look and feel quite good for the community tool.

Thanks Circle!

Great customer service. Love this platform.

It was nice to hear about the successes of others as it give me energy to keep going. I am excited about the new course and know that I will learn some new ideas to try.

We are using Circle from Japan. JPY is not available for payment and Japanese is not on the language selections. I hope it will be available in the future!

The customer service was exceptional although if it were easier to delete accounts
or communities then I wouldn’t have needed customer support. I don’t think admins should have the option to allow/not allow members to leave communities. A member should always have the opportunity leave if they wish.

Overall my experience of circle is very good, the problems I’ve had are down to the community admins lack of knowledge.

The support team is really supportive, I don't remember a time where I asked for help and they didn't respond.
They're also patient.
Really impressed by the support.

Excellent support team! Every time I've needed help, the Circle support team has been incredibly responsive, friendly, and quick to resolve any issues. Easily one of the best customer support experiences I've had. Highly recommend!

I have been supported on technical issues with care and patience. I appreciate the human touch they have throughout the customer service.

Quick response, made sure everything was answered and understood.

Loved Circle in the early days. We were an early adopter. Since then, it's become more commercial, more complicated and shiny new things are prioritised over basic functionality. For example, even though we're on the business plan ($199/month), we can't bulk delete members from a space group without upgrading to the Plus plan ($649/month). So each year we're going to have to go through and manually delete hundreds of members. It's basic functionality that you would expect a newly developed app in its beta phase to have. It's a shame - I've asked support to help us out but they say they can't, and there's no complaints email address, so the only recourse I have is this negative review which I'd be happy to revise if they can fix the issue.

Tried Circle years ago, then again recently. It's near perfect now. What isn't perfect—far from it—is allowing me to pay >$200 to upgrade to a business plan, but not telling me that I can't invite more than 5 members a day for the first 3 days. Because I told a class full of people that I'm going to invite them into the new community I've built on Circle, only to have to then later, after realising the bulk tool isn't working, find your docs that describe this rate limit—but only in terms of the bulk tool—so I then invest another hour manually entering everyone one by one, and of course, that route still doesn't work. Great work on the product, but this is such a mind-bendingly asinine oversight. Support? 48 hour wait (via email). Yours truly, the latest (maybe tiredest) and certainly most frustrated member of Circle. Please fix this.

CS is useless to help cancel accounts.

The interface looked like a genuine upgrade. A few months in, we'd reversed the entire migration and moved everyone back to our original setup. The data loss was the turning point. Hours of custom page work my co-mod had built disappeared without warning, without a backup option, and without any recovery path through support. That kind of loss is unacceptable for a platform communities are expected to trust their content to. The member opt-out issue compounded it — users had no way to leave sub-groups independently and had to message an admin for manual removal. We watched that erode member trust in real time. Support, when we eventually reached someone on a frozen leaderboard issue, asked us to restart the ticket from scratch after weeks of waiting.

For some reason, Circle has given community admins the ability to prevent members from leaving.

You have to message the admin and ask them to remove you from the community. If they choose not to, or they're unresponsive, you're just stuck in the community.

Absolutely awful app. Keeps crashing and for 4 months, my leader board froze and it took them 4 months to look into it, after which they had no idea of the complaint I made and I had to start all over again. Save your users time and patience and don't sell your course or community through them. They're absolutely shocking!

Despite being a mature adult and not always that able to find my way easily around online platforms, that wasn't the case this time. I quickly worked out how to get what I needed out of the set up and really enjoyed the 7 week course.