Superfietsen Reviews 

Don't buy anything from them. Horrible Customer service experience. I bought a bicycle online. The order got delivered properly. I just assembled the seat and one tire just to see if height is ok but it was to big for my wife. I immediately reached costumer support for return and they are now saying it will cost like 120 euros for return which is like half price of the bicycle itself. Horrible after sales experience. Totally disappointed.

I bought an electric bike from Superfietsen expecting a reliable product and proper warranty support. Unfortunately, my experience was very disappointing.
After a problem with the bike, I brought it to the Superfietsen Den Haag service department. After the service process, a serious motor issue appeared. An incorrect long screw was found inside the motor, and based on the evidence provided, it caused damage to internal parts.
Although the bike was still under warranty, I was asked to pay costs instead of receiving a clear warranty solution. I faced delays, repeated communication, and a very frustrating process while my bike remained unusable.
The biggest disappointment was the lack of responsibility and the way my case was handled. After this experience, I have lost trust in Superfietsen’s after-sales service.

Terror company,
I bought a bike trough their website, the extra items die not arrive and the bike frame was full of scratches. When I tried to return it they started to act impossible, made me order a new box for 20 euros and I had to pick it up myself while it did not fit in my car and had yo rent a bus for it. They didn’t even offer a decent discount for all the extra work and time I have spent. We are now one month further and still no bike.
Do not buy through their website please

Horrible customer service experience. I made an order and messaged them to cancel right away, but they shipped it anyways. Now they're trying to get me to pay for the shipping and charging me money for something I told them to cancel. Illegal practices and terrible service

Say is 98% ready to bike and will be assembled then send a guy who doesn’t know how to assemble a bike without tools… needed to assemble it myself! He was also super rude and kept telling me is not his job to assemble it.

I spoke to some one in the customer care on Friday. I was amazed by her professionalism and kindness.

Could not remember her name... She is star of your organization

Quick delivery of my daughter’s new Crown Berlin bike.
The bike was ready for riding and was in great condition.

Instructions would have been handy to install the front carrier.

I’m genuinely amazed by the customer service at Superfietsen – which is pretty uncommon in the Netherlands, especially for online orders. From the moment I placed my order, everything was smooth, clear, and professional. They were super responsive, helpful with my questions, and kept me updated throughout the process. It’s rare to get this kind of care and attention with online shopping here. Super impressed and definitely recommend them! Huge thank you to Nick, who consulted me on making good choice and supported me via whatsapp and my deep appreciation to Floor, who answered and managed my delivery questions. I ordered MoederFiets with lock and kids seat. Within a week delivered in Amsterdam.

I was being scammed by a crazy person in their delft branch. The guy was literally asking 30% more than the actual price of the bike . Super rude, lying into your face, be very very very cautious when dealing with such people!!!! Scam alert!

Terrible Experience – Avoid Superfietsen!

I had an awful experience with Superfietsen and would strongly advise others to avoid them. I ordered a set of bicycle pedals for 30 euros (which is already overpriced), only to receive just one pedal—nowhere in the description did it say it was for a single side.
And they didnt inform me i said padals! Not a padel! And also after i sent it back they said it was two padels and i received only one at the first place so they really have issues with communications and they blamed that on me
To make matters worse, the pedal did not fit my bike, and when I reached out to customer service, they were dismissive and insisted it was the correct part, making it seem like I was the one who didn’t know what I was doing. After visiting a professional bike shop, it was confirmed that the pedal definitely didn’t fit.

Only after a long, frustrating email exchange did they finally agree to accept a return. Their customer service was rude, unhelpful, and didn’t even bother reading my emails properly.

If you want fair prices, accurate product descriptions, and decent customer support, do NOT buy from Superfietsen!

de levering was super snel!!

The light from my bike broke down. I contacted them via email and they sent me a new one straight away! Good service :)

What went wrong: The store site was not up to date, so when I visited the shop looking for Lemmo, the only size they had was L. I was told that the current delivery times are between 5 and 10 weeks. The salesperson promised to check this for me, so I left my name and number as he would call me the next day. He did not. Then I called on Monday, and another salesperson answered and told me that his colleague was on sick leave, but if I left my name and number he would call me. He did not.
I waited 3 more days for anyone to call me. They did not.
Then on Friday, I called the shop again, Sebastian answered and as soon as I mentioned Lemmo in size XL, he said, sure, I have one in Den Hague, I can have it delivered for you. I told him I was leasing, and he said sure, just come to the shop and I will arrange everything. He did!
I did have to wait the whole 5 minutes as Sebastian was explaining the bike features to a young family. When it was my turn and I introduced myself and said I'd called about leasing Lemmo, he immediately said, yeah, I remember, do you have a code with you? That was all he needed. For the next 10 minutes, he organized the leasing contract, advised 2 more customers, looked up information on another computer, and then asked me to check my email for confirmation.
You do not see this level of customer relations level that often. Thank you, Sebastian, you made an amazing first impression! Kudos!

Not only did I find what I thought was a fair deal for my daughter's 8th birthday, but the bike quality exceeds my expectations and great value for the money! It looks and feels premium quality and nice to have the addition of lights with a built-in lock part of the package!

The bike was delivered well within expectation and kept well informed throughout the delivery period.

Having a suitable payment plan option was a real convenience to top it off!

The absolute worst experience ever! The new e-bike we bought was faulty from the very first use! Basic cables broke off, and the chain, to this day, after four months, continues to fall off almost after every use. Answers? Of course not. Help? Inconveniently located and not helpful at all. These people sell garbage and are rip-off artists, so BUYERS PLEASE BEWARE! I've spent more money fixing my new bike than on every bike I've ever owned...Combined.

Save yourself from a huge headache and don't buy anything from this store!

I'll never buy here again. Worst experience ever. Full of "small print letters", you only find out when you have an issue with them.

Deceiving practice.

85% assembled... mounting kit to do it yourself? What a joke... you need a full mechanic garage to assemble the bike. Spokes are not even tensioned, so the wheel may not be true... how on earth will a normal customer adjust that from home? You need several specialized tools to do so. They don't even want to do it themselves when you go to the repair shop. I had to discuss with the rude mechanics because it will take them too much time. First response was, "don't buy it online then"... really???In the end, they added a supplement to the brakes so it would appear straight, but never solved the underlying issue...

You want to return the bike? Fine, you pay no less than 50 euros for depreciation + 20 euros for a new box + 50 euros for the delivery.

Want to have the bike reviewed by one of their mechanics? No problem, disassemble the whole bike again and pay 90 euros for the delivery back and forth.

This information should be clearer in the webstore. In the same page where you buy the bike. Not hidden somewhere else, you have to dig far to find.

It looks like they are benefiting from this deceiving practice.

Last, they show only positive reviews in their webstore.

Please, read careful, avoid or be prepared!

I had a problem with my battery and after 2 weeks i had a new one delivered at my house. now i can use my bike again! super happy. Thanks to Ingrid!!! You are the Best!

Superfietsen needs to improve their approach towards a consumer.
I was planning a cycling vacation with my new ebike from cortina u4.
Few weeks after purchase the light stopped working.
I reported the issue and was adviced to return it to closest bike shop.
It was issue with engine.I canceled my vacation.
Few weeks later the bike was fixed but broke again. Needed to change engine.
Bike was fixed and guess what it was broken again. This time it was making me cycling harder. So instead of helping me cycling it was harder to cycle so it was like a gym.
In a meantime I moved my places. And I was demanded to repair the bike at the same shop. After multiple conversation the bike was picked up for fixing at my home.
The bike got lost.
Few days later they found the bike and fixed.
Too bad they scratched display and changed pedals without consulting with me.
Recieved original pedals and bike to fix myself.
Before even properly cycling the bike broke again .
Requested money refund. They picked up bike and lost it again.
So now I have no bike and no money :) it has been a month already and consumer care just prolonging the time.
I contacted legal advice and both lawyers adviced to proceed with legal refund claims.
Submitted legal claim. Sitting and waiting for my bike costs +all related costs.
Do not recommend this shop.