STRATO Nederland Reviews 

Correct, friendly, and fast assist to my questions/problems.

Do you have to wait half an hour to log in if you change your password???
It is Friday 16:05. I try to log in with my customer login. I enter my customer ID and give my password and then the security code. It does not work, I have to give my password and security code again. This time I indicate that I have forgotten my password. I get a link to change the password. I change the password and it still does not work. Call the hotline and get a link to change the password 4 more times, but each time I fail to log in. I am told that I have to wait half an hour. I go to another empty PC and try again but still the same result. I call the hotline again. This person consults with the colleague I had just before. And the only sensible thing that comes out is that I have to wait half an hour. Yes, logical because then it is 5 o'clock and his shift is over. Let's hope that there is someone who can help on Monday.

Het is vrijdag 16:05. Ik probeer in te loggen met mijn klantenlogin. Ik vul mijn klantid in en geef mijn password en daarna de security code. Het werkt niet, ik moet opnieuw mijn password en security code geven. Deze keer geef ik aan dat ik mijn password ben vergeten. Ik krijg een link om het password te wijzigen. Ik verander het password en het werkt nog niet. Telefoontje naar hotline en krijg nog 4 keer een link om het password te wijzigen, maar telkens lukt het inloggen niet. Ik krijg te horen dat ik een half uur moet wachten. Ik ga naar een andere lege pc en probeer nogmaals maar nog steeds hetzelfde resultaat. Ik bel de hotline nogmaals. Deze persoon overlegt met de collega die ik net daarvoor had. En het enige zinnige dat er nog uikomt is dat ik een half uur moet wachten. Ja, logisch want dan is het 5 uur geweest en zit zijn dienst er op. Dan maar hopen dat er maandag wel iemand is die kan helpen.

Cheap, Smoth and easy so far. I don't know if there is an english version because it would be heIpfull. Its a good exercise because I want to learn the dutch language.

Very good you have to try!

I am a client of strato. I tried to get a faster website because this website is the Slowest website known to humanity.. when I noticed it did not help or read: it was not possible to make the website any faster.…. And strato?worth of hosting. I can NOT recommend Strato I believe it can be better..

problematic, their customer service does not understand English. Strato sold me a domain name which was already taken and the customer service representative did not understand that they did take money from my bank account via SEPA direct and i asked at my bank for refund. they told me to write them an email, but they never wrote to me as promised. they did not provide me with an email address. HIGHLY NOT RECOMMENDED

i like this company but i have to give this 1 star rank Because there is no option to change the languge to english , i live in netherlands but i do not speak dutch and this website force me to use dutch languge only.
hope they can see my comment and fix this issue.

also your website trustpilot is not allow people to switch languge without switch location.

I made website with them, I change my acc, but at 17.04.2024 at 13.41 called them, gave all new information, all seems going well.
But 02.11.2024 I got a letter from intrum, said strato want me to pay and they sent me email, I see nothing, must be in junk mail, but is that my fault that I do not look into junkmail?? They have my fonenumer, my house adres why not sent those, I know when intrum sent me a letters, how bad and stupid this company?!?

**but most of all, I talked fone with someone on the line at 17.04.2024 time 13.41 for 12 mins 23 second long, asked all information and promise me will be ok, no more problem** and now said a man on the line no more workung with them, they do not know what happen, I do not wanna know how, but it happen right now to me this, they must solve my problem, I do not wanna know whats wrong there, they are just bad work and stupid at work, thats what I know!!!

Whos gonna pay me for blocked my website, I loose some business, anyone pay?!? 😤

Systems where available before the delivery time. And everything is working correct, as well the instructions how you setup the environment.

Strato is an absolute mess! The website doesn’t work properly at all. I find myself clicking the login button a thousand times just to get in—it's infuriating! The user experience is awful. When I need to cancel a service, there’s no option to do so, even if I try to cancel within a minute! It feels like they are literally stealing money. For example, I ordered an SSL certificate, but it's impossible to use it outside of Strato. They force you to buy a domain from them again if you want to use it.

To make matters worse, there’s no online helpdesk. I have to wait until Monday at 9 AM, hoping someone will actually show up to help. Even after I canceled all my services, I’m still being charged for a full year of these terrible services! It’s unacceptable!

Perfect platform for sure

pretty simple to navigate

User friendly, efficient, beautiful design

Hello,！
I need to open a website about the products that travelers love, I have been working in this field for more than 20 years, I have also received systematic work in Six Sigma in Germany for more than 2 years, I deeply love EU standards, because "no duplication of work" is the core content of efficiency. Most of the time, people are repetitive and less productive. The values of the STRATO team make me feel like I'm back home. I will abide by the Six Sigma values and contribute individual and team values to the practice of society. We hope to have the support and help of the STRATO team.
-------Thank you so much!

Very nice and cheap domain provider,
It will be perfect if it support english language

To the point en snel

What a useless product. They invest their time for 90% in cross selling so that part works fine. For the rest its difficult to contact them and a lot of errors. Useless company

I am using their vps for past 1.5 years no problems still not just 1/2 but I have 3 VPs in there company and I also recently bought a domain I first had difficulty in activating the package and contacted the support they were really helpful.Since I was new in purchasing the domain it was my first time they helped me in many ways like changing the cname to connect to my website builder(WIX) they helped me in each step and the support team members were very patient because I tortured them with many mails during the weekend 😂 thanks for the helps I will suggest and promote them and their products for my friends and people who ask me

Strato gets a cold shower from me because, I cancelled my contract for my website at the beginning of April and now receive a statement for the period after my contract date.
After canceling, I received a confirmation email in which the date was confirmed as 10-08-2024. A confirmation also appears on the screen that my contract for the entire package will be terminated as of that date. You would say that is great, if it were not for the fact that I simply receive an invoice for 1 product after that date.
After first sending an email (to which there was no response), I suddenly receive a reminder for the outstanding invoice. Another email was sent, but because I had not yet received a response to the previous one, I immediately called the CCC to be sure.
I was spoken to politely there, but my complaint fell on deaf ears. I politely explained that I had cancelled as of April and that I also had confirmation of that. Even if I log in now, my contract details state that everything will stop on the end date of 10-08-2024. And despite that, the nice young man tells me that I simply have to pay (what you call normal, because I no longer have a contract with Strato on the end date) and that they will straighten it out afterwards. Well, I don't believe a word of that. If you can straighten it out afterwards, you can also do it in advance, just before the end date.
What a mess and what arrogance to treat departing customers like that.