Store Sony Reviews 

I bought a premium Sony Bravia Master Series TV, and it had software and update issues starting from day one. I called Sony Support and they thought it might be the remote so they sent me new one. I wasn't able to program the new remote even with Sony Support so they said I should just manually update the software of the TV because the TV wasn't updating automatically, although it should have. I was told to buy a brand new memory stick to download the update from their website. Which I did, and we updated the tv. This happened time and again. Instead of escalating the issue or offering to replace the tv while it was under warranty, Sony support told me each time that "This time it should be fixed". They even remote accessed the TV to adjust the settings. Sony Support kept me trapped in a continuous loop of front-line troubleshooting for years until the warranty period expired.
Now, the TV has suffered a hardware failure in under five years! The Sony Executive Escalation Team's official response is that they no longer stock the replacement part. They told me to source the part myself on the open market and pay a third party to fix it.
When you buy a premium product, you expect premium support. A TV should be plugged in and ready to play. Sony failed at every level, customer support, customer service and standing behind their Bravia products, I wish i had seen this kind of review before buying the Sony. Buyer beware.

absolutely horrible company. warning, do not buy! I paid $500 for this console, I downloaded some of the games for it and after that at some point my credit card was compromised or my account was hacked. Sony decided that they were going to close my account and they have me hostage now where I can't even use the PlayStation 5. they have me locked out. they demanded $111 in blood money. I paid the money and they still can't activate my account again. I've spent way way too much time trying to straighten this out when they don't seem to care. it's impossible to talk to a live person on the phone. I mean that quite literally. I've spent days trying to figure out how to actually talk to somebody on the phone and it's impossible. the chat bots want my old credit card number from when it was hacked months ago. I don't have that information anymore because obviously, I already replaced the card 2 months ago. I told them that I can provide all the information from the console, my name, date of birth, phone number, mother's maiden name, so security number, and everything under the sun and that's still not good enough for them to turn on a stupid gaming system. I mean, we're not even talking about something like a bank or something that actually matters in life. we're talking about a game so my son can continue to play his games. Sony took that from him and they will not give it back! I refuse to buy anything from Sony ever again! I can see from the reviews, the large majority of their customers hate them. worst customer service on the planet by far. ripoff company

I really wanted to love the new headphones I bought from Sony, but honestly, they fell short of my expectations. The sound quality just wasn’t as clear and rich as I anticipated; it sounded a bit flat compared to my previous pair. I thought I was getting premium audio, but it felt more like a mid-range experience. Another thing that bugged me was the delivery time — I had to wait almost a week longer than expected, and that’s never fun when you’re eager to enjoy new gadgets. I kept checking the tracking, and it was frustrating to see no updates for days. When they finally arrived, I wanted to be blown away, but that didn’t happen. Overall, I think Sony can do better, especially for the price I paid. I still hope to find something that meets my needs, but these headphones just aren’t it. Perhaps I set my hopes too high, but I expected more from a brand with such a solid reputation.

I was really excited to try the new Sony headphones, but they didn't live up to my expectations. I found the sound quality to be lacking compared to my old ones, which is a bummer since I thought they’d be an upgrade. The bass is weak and overall it just feels kind of flat. Plus, the delivery took longer than I expected, which added to my frustration. I reached out to customer service for help with the issues, but their response was slow and not very helpful. It feels like they just want to push the latest product without caring much about the quality. It’s hard to get good headphones nowadays, and I was hoping Sony would deliver. It’s not that the headphones are completely unusable, but for the price I paid, I expected a lot more. I guess I’ll be looking elsewhere for my next pair. You think you’re getting a premium product with a big name like Sony, but sometimes it just doesn’t live up to the hype. I really wanted to love them, but sadly, they’re just okay. I wouldn't recommend unless you want something average that doesn’t quite satisfy. Better options are probably out there.

I don't usually leave negative reviews, but this one earned it. I had to chase up the order myself since there was no proactive communication. What arrived did not feel like the same standard shown in the listing. The experience fell short in too many ways to overlook.

Sony is a multi million dollar company and they can’t make a party chat that runs on a decent WiFi if you work for Sony and you read this do me and favor and quit because your company is trash I e being pay premium since it wa labeled that way and since the ps5 dropped I’ve had to join via phone before I can join via ps5 party if I give you lore then five dollars and it doesn’t work that’s unreliable because my dealer sells to me even when I broke event he figure it out or admit that Xbox had you beat for the last ten years you idiots because my homies on Xbox don’t have to rest the WiFi ten times to speak in game chat but I sure do have to on my 600 something ps5 that runs as well as my laptop from 2015 if I thought I could get a refund I would except oh that’s right you already too all my neighbors and invested in Astro bot and that didn’t do much did it shocker one of the only companies to have free IP’s thrown at it and still regularly fail

Sony is the worst brand doing business today! I mean the worst! I WAS a loyal customer for 50 years, but I will NEVER buy ANYTHING Sony again! Their website completely sucks, completely useless. Not only does it not offer any live chat, but there is also no message system support, there is no email support, there is no logging in help or support, literally NOTHING! There is not even help to help you get help, that’s how bad Sony sucks today! So let’s recap, you can’t get logged on because their site sucks…you can’t ask for assistance because they offer NONE! You can click on anything on the pages and all it does is take you in circles and you get nowhere. It’s impossible a company could be this incompetent that they would accidentally create a site so bad that a customer can NEVER get a live person or any kind of help or assistance, EVER, therefore I believe they did it on purpose because they simply care NOTHING about customers anymore. Like a lot of companies that do well over the years and then turn to garbage later on, Sony is no exception. They are the absolute worst company I have ever seen! And the fact that I wasted $800 on one of their items that I can get no support for, makes me sick, but it will NEVER happen again, because I will never buy anything Sony related. In fact, I went out today to purchase 2 DVD players, and they had Sony and LG at the store. I bought 2 of the same items, the LG, just to avoid buying the Sony brand which is obvious now run by lazy incompetent people that care NOTHING about customer assistance!!!

I am extremely disappointed with the level of customer service I have received from Sony Australia.

I purchased a brand-new pair of Sony headphones which arrived with what appears to be a manufacturing defect. The ear cup does not sit flush with the headset, leaving a visible gap despite the headphones never being worn. I provided photographs, proof of purchase and all the information requested.

My initial warranty claim was rejected as “normal wear and tear,” despite the headphones being brand new and taken straight out of the box. After explaining that they had never been used and that this was clearly not wear and tear, my case was escalated. That was on 3 July, and despite multiple emails, I am still waiting for a resolution.

As a consumer, I expect a company of Sony’s reputation to stand behind its products and honour consumer rights when a product appears to have a manufacturing fault. Instead, I have experienced lengthy delays, poor communication and a lack of urgency in resolving what should have been a straightforward warranty matter.

To make matters worse, some of the customer service interactions were dismissive and came across as rude, leaving me feeling like I had to continually justify a fault that was present from day one.

For a global company with Sony’s reputation, I expected far better. Customers should not have to chase updates or wait weeks for a decision on a faulty product that was defective upon arrival.

I hope Sony improves both its warranty process and its customer service because this experience has been incredibly frustrating and disappointing.

Sony ia a company that does not care about its people who actually play their games do not buy their consoles.
Or do your research

I have a PlayStation 4 and it freezes mid game and kicks me out of the game all the way back to home screen and I have reported this problem multiple times and it's starting to get annoying. I wish they will fix it

No disks, no new console. I've bought multiple versions of every single PlayStation since the ps1. It saddens the fudge out of my I won't get a ps6.

No product delivered, no information. 3 days delivery turn into 10, and now there’s just no date to be assumed. Customer service is just lying.
I can only say what all the others are saying - they lie about the delivery, they don’t help or compensate. Don’t buy here - unbelievable that Sony would let this happen with expensive purchases

Update: I've added a star since they actually compensated me a fair amount for the delay. It took 7 emails and 5 calls however to get them to realise they hadn't sent the product at all, which indicates they have some issues with their systems, and they don't know how to fix it. Their email response time is very bad, and you keep getting put in the last spot in the queue every time you write, they told me, so it's better to call. But calling 5 times means you need to explain 5 times to a new person what the situation is - and they tell you the same generic answer as the last person.. it's really annoying. They will also promise to call back, but never do. It's weird that when the shipments is obviously not shipping for 5 business days, they should be able to quickly find out what's going on, but it took 7 business days for them to find out that it hadn't been sent. All in all it ended up taking 15 business days to send it.. it should have been 1-3 days. Very bad that a subwoofer with a soundbar is not delivered together, so it is required to stay home two full days.. also the delivery company in my local country did not deliver on the promises of Sony.

99% of people wanted a Destiny 3 and not Marathon. And you still haven't started production. Listen to your customers

OH. MY. GOODNESS. I wish I would have came on here and ready the reviews before i placed an order with SONY. THE ABSOLUTE WORSE CUSTOMER SERVICE ON THIS EARTH! On their FAQ page they masquerade as a company who is serious about shipping and signage. Guys i ordered almost $5000 worth of camera gear, i live in an apartment building. the package was signed by a homeless man for all i know. package = GONE. by now? im sure my credit card has charged me interested for the charges. contacted sony about it and O M G. trying to get to someone over the phone? just FORGET IT!! but wait!! i go online to do a chat, only about 7 times, & the rep’s, CLUELESS i'm found explaining my situation over and over like a tape recorder. & to make matters even worse, their communication is BOTTOM OF THE BARREL. no email is sent with your case number, so you better hope your human brain remembers is digital by digit. i got a call today from sony, got disconnected. you’d think they’d call me back right? NOPE. they clearly don’t care. get back on a chat & again, im a broke record. if you are ordering ANYTHING from the direct website, you would think that is the safest way but good grief dont even waste your time. even b&h doenst play these games!! SONY says you’ll have to SHOW ID and SIGN for the package once it comes. who signed for it? no one knows. who showed an id? NO ONE KNOWS. this is an absolute nightmare i wouldn’t wish upon my worst enemy. i will never, & i mean NEVER order or purchase SONY EVER AGAIN, & i advise everyone to do the same. their products are WAY to expensive for them to be treating their customers like this. i am disturbed i am sad and i am just SO shocked!!!

I bought sony Bravia 9 tv 85 inch top of the line in UAE from Jumbo store. Very firste week tv had bead pixels , after few months no tv shuts off itself and it has been 10 days i have made a complaint. Till now tv is dead and waiting for them to fix. Whats the point on speding so much money on sony tv top line has issue and worst customer service. will never buy sony tv nor recommend to anyony. dony buy sony.

I would give a zero rating for my Sony TV experience. I purchased the TV about 8 months ago from an authorized dealer, and it worked fine initially. However, it has now stopped turning on completely.

When I submitted a warranty claim, it was declined stating that my purchase is “not valid,” even though I bought it from one of their authorized sellers. This is extremely frustrating and unacceptable.

Additionally, the customer service experience has been very poor. Communication is difficult, and the representatives seem to struggle to clearly understand and address the issue.

Overall, this has been a very disappointing experience with Sony in terms of both product reliability and customer support.

Dittatori che ti sospendano l'account perché si ride in party per cose volgari , per colpa di qualche tizio non invitato che entra nei party di altra gente per fare dispetti .

Ordered a Sony Lense online and the website was clearly saying estimated arrival within 72 hours and when I received the shipping information via email later in the day it shoes 7 days later - when I will be gone for my trip for which this lens was for. Fake shipping estimates, and customer service that doesn't know how to solve anything.

Wont help recover an account whatsoever. I regret choosing playstation over xbox, clearly bad decision