Step One Reviews 

56,536
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 7,071 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for being exceptionally soft, comfortable, and supportive, often highlighting their effectiveness in preventing chafing and providing a great fit. Many people appreciate the high quality and durability of the items, with some noting they have lasted for years. Reviewers also frequently commend the excellent customer service and efficient delivery, describing interactions as prompt and helpful. However, some people mentioned challenges with sizing, finding items too tight or experiencing issues like rolling up during wear. A few customers also reported concerns about durability, with some items ripping or wearing thin after only a few months. Additionally, some reviewers noted occasional delivery delays and a lack of communication regarding their orders.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality, comfort, and fit, with... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the fabulous quality products, soft... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Order

People report positive experiences with order, often praising the easy online ordering process and quick... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent and prompt service, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought women’s body shorts and bikini briefs. They are so soft and comfortable, I love them! After several wears and washes, they are still great (despite using a hotter temperature than recommended... See more

Rated 5 out of 5 stars

My third time ordering and have had no issues with anything at all although this order contained a wrong size pair. I messaged and straight away a new pair is being shipped. Outstanding customer ser... See more

Rated 5 out of 5 stars

These are fantastic tried them as my inner thighs and buttock area was ripped to shreds with running. I was using antichafe balm but wasnt doing the job. These are fantastic no more skin chafing I hig... See more

Rated 5 out of 5 stars

I started wearing StepOne underwear about 5 years ago. It’s quite expensive BUT most of those early purchases are still going strong. On top of this quality, they are super comfortable and fun pa... See more



Company details

  1. Underwear Store

Written by the company

Step One underwear is the first thing you put on in the morning. Step One is the best Men's underwear designed by Greg Taylor and worn by the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

57K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(56,536)

6,953 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Body shorts.

Really comfy cool body shorts.. love them. Always had synthetic ones in the past and they are very hot .

11 July 2026
Rated 5 out of 5 stars

They are just sooooo comfy.

They are just sooooo comfy.

I bought a couple of pairs of the boxer pants about five months back they arrived quickly and I found them to be really comfortable. Then a few months back I bought seven more boxers to replace my old cotton pants as they don’t come close to way these fit and support me. Price wise they aren’t the cheapest but the quality is well worth the extra money. Seems I must like them as I also. bought the 70’s and 80’s special edition pants. I see there’s a 90’s edition out now but fail yo see any for the 60’s😢. Come on lads do the right thing, us old guys still need great pants.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

The comfiest PJ's ever!

Yep, this pajama set is the best I've ever worn. Stretchy, roomy, feels good on the skin, and there's pockets!
I have already put these through a rigorous testing procedure by lazily wearing them all day whilst working from home, and let me tell you they 100% passed. Sure, they're probably the most expensive set I've bought, but these are definitely a cut above the rest. I would (and have!) highly recommended these to family and friends.
They did take a few days longer to arrive than I expected, but I don't know how much of that delay was StepOne and how much was the courier service.
Bonus point- the unboxing process made me feel so decadent! Quality and class throughout every inch of the product.

11 July 2026
Rated 1 out of 5 stars

leave the Knockers alone stick with knickers

Purchased over £100 mostly ladies pants which are fine. However the bra are not suitable for ladies with breasts. I used their size guide and chose two bras in the size they suggest. When I tried on the bras there was little support and my breasts were not corralled I am not a gym bunny nor a marathon runner I just want a bra to hold my breasts. Step one offered one free of charge and under their policy refunded the price of that bra £13. The other bra is of no use to me however I am expected to take several photos arrange my own delivery at my own expense! To obtain the refund.
My suggestion to all us buy only one you can try yourself these soft bras do not meet the needs of a woman with breasts.
In order to give balance I am pleased with the pants Stick with knickers and leave the knockers alone!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Shorts

They are completely comfortable very soft , and out of my comfort zone . They are very nice to wear. And they stop my legs from chub rub, thank you that’s why they get the stairs I gave you . They don’t take long to get here

11 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look