Absolutely terrible e-sim experience. I have been on calls with them for 2 weeks now to try and get the e-sim on my phone to work. They keep redirecting me in endless loops of reactivating new e-s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I could not think of anything bad about this company. They have the best offers out there and they value their customer base a lot. New beneficial plans like increased GB for internet allowance are... See more
I have been a Simon mobile customer for 6 months now and their service is great compared to the past mobile handler I used. I can get 5g signals in places now and the internet data volume and speed is... See more
Great mobile network! I am truely happy with their offer, and the value/cost ratio. I didn't have any negative experience so far. Potential area for improvement: Mobile data packages for travels o... See more
Company details
Written by the company
Bei SIMon mobile kannst du deinen günstigen Handytarif inkl. 25 GB & Allnet-Flat im D-Netz inkl. 4G/LTE und 5G bestellen. Und das ab 8,99€ mtl. ohne Anschlusskosten. Danach kannst du deinen Vertrag ganz einfach online verwalten - alles an einem Ort. Und das Beste: Du hast immer die maximale Flexibilität und kannst monatlich kündigen. Easy!
Contact info
Ferdinand-Braun-Platz 1, 40549, Düsseldorf, Germany
- 021191325430
- service@simonmobile.de
- simonmobile.de
4.3
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The SIM card did not arrive
The SIM card did not arrive, although I already got the confirmation that it was sent out 8 days ago. Another person mentioned that they don't put C/O on the package even if you mention in the address, probably it was the same problem for me.
I called, and they told me they cannot send out a new card until the beginning of my contract, so I will be offline for several days. :-(
Edit: As suggested below, I wrote to the service email address. I will update this review with the result.
Edit2: The comment of Simonmobile here suggests that sending the card before the contract starts might be possible, in contrast to what they told me on the hotline. I contacted them again, and this was not the case (without giving a comprehensible reason). In the end, I had to wait until about one week after the contract start to be online. At least the hotline and service email address were responsive and friendly, though.
23 August 2022
Unprompted review
Reply from SIMon mobile
Hey Maxi,
We are sorry that there were difficulties with the delivery of the SIM card.
Please contact the SIMon mobile team again at 0211 91325430 or send an e-mail to service@simonmobile.de. My colleagues will take care that you get your SIM card as soon as possible and can be online.
Yours
Your Simon
Termination
I am trying to terminate the contract for about 7 months and you dont want to and I keep on paying until know I dont know why if there is someone who could help
23 August 2022
Unprompted review
Reply from SIMon mobile
Hi Selma,
sorry for the inconvenience.
You can pause your contract for up to 3 months. After the booking in your personal customer portal, the pause starts on the first of the following calendar month. After 3 months, your contract will be automatically reactivated for you. If you have any further questions, feel free to call my team at 0211 91325430.
Yours
Simon
Its been almost a month waiting for the…
Its been almost a month waiting for the SIM , initially, SIM was sent but they didn't put C/O that I mentioned in my address so it was sent back, my old sim provider has alredy deactivated the SIM and I have no SIM and also cannot access my different account due to OTP sequrity.
18 August 2022
Unprompted review
Reply from SIMon mobile
Hey,
sorry for all the trouble. Have you already reached out to our customer service? Just call 0211 91325430 and our team can help you order a new SIM card so that you will be online as soon as possible.
Yours
Simon
Free extra 2GB and decent quality
Decent quality for german levels and free extra 2GB per month is really good, can't complain!
3 August 2022
Unprompted review
Why is it that contract starts from…
Why is it that contract starts from beginning of the month even when I booked towards the end of the month? That's not good and fair. With other providers, it starts the day you booked the flat rate and not the first of the month and ends one month after.
Apart from this, I am satisfied so far
24 July 2022
Unprompted review
Reply from SIMon mobile
Hey,
your contract start date depends on when you ordered the contract. But you're right: The included data is reset at the first day of every month. From our experience, it's easier for our customers to remember. Sorry if that confused you. I'm glad you're liking our tariff :)
Yours,
Simon
Trying to defraud clients. Charging more than it supposed to.
Constantly trying to charge more money than it supposed to, always adding random bills which doesn't make any sense, since the plan has a limit. Frauds.
18 March 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.